There are many who still fail to see the benefits of moving from a traditional on premises, centralised file server to a modern collaboration system like Microsoft 365. Here is a list of what I believe to be the major reasons that what is offered in a service like Microsoft 365, is superior to what is offered by an on premises file server.
I did a recent presentation around this exact topic, which you can find here:
All the file information you move to a service like Microsoft 365 is indexed. This includes both the title and the content, especially common document formats like Office, PDF, text and so on. Even images these days can also be indexed if they contain discernible text.
The benefit here is that people spend over 30% or more of their day looking for information. Data trapped in a deep folder structure remains untapped unless people ‘know’ where to look. People’s expectation these days with the Internet is to use a search engine to find what they want. Shouldn’t all data, no matter where it resides also be as easily accessible as it is using Internet search engine? Microsoft 365 provides this out of box for data hosted there.
2. Remotely accessible
Recent times have demonstrated that those with information stored in a single location that isn’t available from anywhere will struggle. The trend, accelerated even more so now by current pandemic conditions, is the requirement to access data from almost anywhere, quickly and easily. There is also little doubt that the demand for remotely accessible data will only continue to grow as people desire the flexibility to work where ever and whenever is convenient.
3. Different methods of accessibility
Another important factor is the need to be able to access file data using a variety of methods. With Microsoft 365, you can access data via a web browser, via the desktop, via a mobile device. You are not limited to a single mechanism. You can also access this data on just about any form of device, from any supplier, running any operating system. Most on premises data access is largely limited to using a limited functionality file explorer mechanism that does not provide rich information (like metadata) about the data as as not support modern functionality either (such check in/out).
4. Accessible on mobile devices
The need to access data on a variety of mobile devices is only growing. This needs to be done quickly and easily. You can access Microsoft 365 data typically via a dedicated application for that service such as using the OneDrive for Business app, or the SharePoint app, or the Teams app, or the Outlook app and so on. You can also access it via the default browser on any mobile device as well. Dedicated apps also support native search as well for this data, but again all accessible via an app on a device.
5. Automatic versioning
By default, and you can customise this, 500 versions of each file are maintained in the Microsoft 365 storage services. This means that every time a file is updated a previous version of that file is retained. This provides the ability to examine and potentially restore from any point in time quickly and easily. Effectively, 500 backups of every file is maintained in Microsoft 365.
6. Multiple people can work on the same Office document together
With Office document in Microsoft 365, it is possible for multiple people to work on the same Word document, for example, at the same time. The typical on-premises scenario is that if a file is in use, another user will make a second copy of the original to work on, with the hope that such changes will be merged into the original. This rarely happens and you then typically end up with duplicates of the original, with few people knowing what the current ‘source of truth’ is. Microsoft 365 allows users to work on a single Office document at all times and therefore maintain a single copy, or ‘source of truth’.
7. Data resides with metadata
People don’t just work on files. in a silo. Files are only part of the information story today. There are also calendar appointments, free form notes, chat, emails, tasks and so on. An on premises arrangement typically silos file data. Microsoft 365 allows common data to live together in SharePoint Team Sites or Microsoft SharePoint sites for examples. This means that common data can be stored in a common location where it provides far more value in aggregate than in isolated siloed environments.
8. Check in/Check out
Data in Microsoft 365 can be ‘checked in’ and ‘checked out’. Doing so provides detailed audit information around who and why the files was being edited. It allows users to gain ‘exclusive’ access to a file to make changes. Image a policy document that is under going change. It can be ‘checked out’ while it is being updated. All other users will still be able to view the original document prior to it being ‘checked out’ but they can’t make changes to that document until it is ‘checked back in’. This means that the document if ‘effectively’ read only for the time that it is ‘checked out’. When a document is ‘checked back in’ audit information about the ‘check in’ can be added to that documents properties.
You can also add an approval level to data in Microsoft 365 data. This means, that after a document has been ‘checked back in’ it has to undergo a further ‘approval’ stage before all other users can access it. For example, a current policy is ‘checked out’ and worked on. When it is completed, it is ‘checked back in’ by the original editor. With approvals in place, a supervisor now needs to typically review the document and ‘approve’ it before the updated document is available for all users in the environment.
When you examine the properties of individual documents, you can easily see the activity on that document. That means you can quickly see who has not only edited that document but also who has viewed it.
Sharing documents with others is far easier in the Microsoft 365 environment. This can be done using a link to the original source location, importantly maintaining the ‘single source of truth’. This is especially true when sharing data outside the organisation. Attaching a file from a file share, creates multiple copies of the original file. It also surrenders control of that file to the receiver. That is, the send has no idea whether the user has received that file, viewed that file, sent that file to others, modified that file or take other actions with that file. Attaching a file not only creates an additional copy but also surrenders complete control of that data to the receiver. Via sharing options in Microsoft 365, far more control can be retained over the file since it remains in a single location, inside the source Microsoft 365 environment. The business can easily run reports to see what information is being shared, with whom and then take actions on that, such as blocking unsanctioned sharing.
12. Personal user storage
Each individual licensed Microsoft 365 user gets at least 5TB of storage in their own OneDrive for Business. By default, this area is private for that user. They can share directly from here. They can sync that information to any location. They can access that information on their mobile device or remotely via the web. This overcomes the typical on premise scenario of needing to work on a document ‘at home’, in which the data is emailed via an attachment (creating another copy of the data again), typically to a personal non corporate and non compliant email address. It is then worked on outside the business, typically leaving a copy on the home PC as well as the personal email account, then emailed back into the business. OneDrive for Business again, allows for a single source of truth for data that can be accessed from any location using a variety of means. This prevent data leakage and for the business it provides much more control over their data.
13. Hardened against infection
Data sent to the Microsoft 365 environment is checked for infection. If data is subject to something like a crypto locker attack that it can easily be recovered by the user thanks to the in built version control. This protection is in addition to protection provided on devices and locations in which that data is accessed. It is something the Microsoft 365 service provides by default.
The data can have compliance policies applied to it automatically. An example of this would be Data Loss Prevention (DLP) that could prevent sensitive information like credit cards being sent outside the organisation. Such policies apply to wherever that data is accessed. It is even possible to prevent users accessing data on devices and in locations that are considered insecure or not compliant (for example on a home PC).
15. No infrastructure costs
The costs of managing and maintaining servers adds up. Equipment fails. Equipment needs updating. Operating systems needs updating. Someone has to do this, and continue to do this. Resources devoted to maintaining on premises equipment are resources not devoted to the business achieving it’s business goals.
Not only is version control the default with files in Microsoft 365 but it is also possible to implement retention policies to not only specify how long data should be maintained for but what should be done at the end of that period. Most businesses, simply hoard data because they can. That however encourages duplication of information and maintenance of irrelevant and potentially confusing information. Good governance of data should not only state how long it needs to be maintained but also when it should be deleted. Microsoft 365 allows this all to be managed automatically using retention policies.
I have spoken a lot about the benefits of Delve which you can find here:
but in essence it provides a single location for a user to go and find data that is relevant to them either via search, activity feed or interaction with others. This capability is constantly updated and managed by Microsoft 365, there is nothing that needs to be done by the user. Delve takes care of that for them.
18. Project Cortex
It shouldn’t be too much longer before we get Project Cortex. Imagine that every time you viewed Microsoft 365 it presented you with a fully customised view of the data that you need. No need to worry about where it actually lives, what structure it resides in, Project Cortex will build a customised ‘intranet’ for you on the fly each and every time you visit.
It has been previously pointed out that file data no longer lives in vacuum. Far more benefit is derived from integrating data with services other than pure storage. Microsoft Teams is a great illustration of how the integration of storage, chat and conferencing have grown to be the central requirement of many organisations today. As new and innovative ways are created to boost productivity, they largely rely on the ability to integrate this functionality with access to file data. Solutions like Microsoft 365 make this relatively simple and straight forward. In many cases, the integration simply becomes ‘available’. It only relies on the end user effectively learning to make advantage of these abilities.
20. Great people expect great tools
A major battle for business today is recruiting and maintaining the best talent. Great people, expect to work with the latest technologies. Without that, they will leave and move to businesses that provide them with the most modern tools they need to get their jobs done. These modern tools are what is already available on the Internet. Many of the best and brightest have grown up with these modern web based applications and will expect these as default inside any business they work for. Don’t have the latest tech? Then don’t expect to attract the best talent. It is that simple.
21. The rise of the machines
A growing importance to all businesses, large and small will be Artificial Intelligence in some shape or form. This means allows algorithms to examine large amounts of data and then make judgements, take actions, present information and generally assist the information worker. It is going to next to impossible to achieve that if a businesses data is siloed and locked away on antiqued environments on premises. One huge advantage of the Microsoft 365 environment is the Graph that captures all sorts of signals from all sorts of locations in the service and then make those available. Not only is this important for productivity but it will become increasingly important for security
22. Simple automation
Thanks to the integration of services like Microsoft Power Automate it is very simple to start automating common business processes in Microsoft 365. For example, the handling of an employee leave request form, complex document approvals, attachment routing and so on can be achieved with a ‘no code’ tool that is integrated into the platform already at no additional cost. There is so much inside every business that can be automated. All of these add up to greater productivity and in the end make the business for efficient and effective.
We all have had the situation of investing a lot of time into a document and then have the application crash or hang resulting in all the changes being lost. Painful to say the least. Microsoft 365 applications automatically saves files you are working on every few seconds via a feature known as AutoSave. It will also be enabled by default when a file is saved into OneDrive for Business, SharePoint Online or Teams. This is going to greatly reduce the chance of users losing time and effort they have invested in working with data in Microsoft 365.
In summary, moving to a ‘modern’ collaboration environment like Microsoft 365 has many benefits, even more than I have listed here. As with any change, there will be challenges moving from a familiar comfortable environment to something that is new and in many ways quiet different. Change is never easy but change is a fact of life with technology and something that eventually most businesses cannot avoid if they want to stay competitive. You don’t see many horse drawn carriages on our streets these days do you? The trick is that any change doesn’t have to happen in total or immediately. It is not something that needs to be completed overnight. In fact, the best approach is to ease into it using something like the migration framework that I have recommended here:
Of course, there maybe constraints and requirements to change faster than some are comfortable with. As I have highlighted in this article:
Training and a formal adoption processes are so important to ease people these changes. Businesses should want their workers to be even more productive in this new ‘modern’ collaboration environment but that isn’t going to happen without providing users with assistance in making this change. You should be investing in people as much as technology because they form the critical partnership in any business. Only working in combination will this allows a business to progress. The longer they remain in conflict, the less productive a business will be. Technology is a mere tool but those who wield it cannot do so effectively using antiquated and blunt instruments. Likewise, the most modern and sharp instruments, operate well below their capacity when wielded by the unskilled.
All businesses should be focused on profitability in whatever measure that may be. All resources, people, technology and so on, inside a business should aim to serve and maximise that end. In this day and age, there are not many businesses that would be well served with utilising antiquated technology. A desire to stick with the status quo and not embrace the benefits technology can provide is not doing that business any favours. That flows onto every person in the business and every supplier to that business and every customer of that business and every family with members in that business and so on. The ramifications are much wider than most give it credit for.
As I said, it is not an all or nothing choice. It is about making the BEST choice from the available options. To me, at this time, the best choice is consideration for what services like Microsoft 365 can provide a business, not simply to maintain things the way they have always been ‘just because that is easier’. Hopefully, the items above help provide some evidence as to why consideration should be made along with the information to do so.