Updating your Office 365 profile is now even easier


I’ve written previously about how important I think Delve is to improved productivity:

Delve should be the centre of your Office 365 universe

One of the key components of Delve is the profile area. As part of any Office 365 adoption strategy I get users to fully complete their profile, which is accessed via Delve.


The idea behind this is mainly get the user familiar with using Office 365 and secondly to provide a global address book of details that will surface in various areas but especially in search. Thus, if you do a search for a technical skill, say PowerShell, and someone has that it in their profile it will be displayed in the results as shown above.

It is amazing how easy it becomes to find people and skills once a users profile is completed. The more users there are the more beneficial this becomes. However, even small organisations can benefit, so my recommendation is always to complete user profiles in Delve as the first task when adopting Office 365.


The problem used to be that previously completing profiles was a little cumbersome because doing so actually took you off to a SharePoint page as you see above. This was somewhat confusing for users. However, now that has been updated.


When you now edit your profile from Delve you’ll be able to do so directly on the Delve page as you see above.


It’s now dead easy for users to go in and enter all the details for their profile and they should be encouraged to do so, no matter how large or small the organisation is.


You’ll also see that the contact card in Delve has changed, even showing a users calendar as seen above. You’ll also see these user cards popping up in more and more places in Office 365 such as SharePoint,


when you mouse over a user’s name as shown above.

The more you use Office 365, the more powerful Delve becomes. It is your central window to information in Office 365 and all users should be encouraged strongly to use Delve everyday as the starting point for working with information. Now it is even easier to update your own personal profile in Delve so take a few moments and ensure yours is up to date so people can find you.

Making money from the cloud


I’ve just completed a presentation entitled “Making money from the cloud” aimed at SMB IT resellers and you’ll now find it available for download from my docs.com site here:


or displayed above.

I plan to work through the content in a number of upcoming articles I’ll post here but for now have a look at the whole presentation and let me know if you have any questions or comments and I’ll work the responses in to upcoming articles.


I don’t seem to have any on me


I’ve been at a number of IT events and conferences of late and I thought I’d share with you something I find utterly amazing.

A huge part of the value of any event is the hallway networking. Most people in the SMB space generate business by referrals rather than any direct marketing. The amazing thing I am finding more and more when I attend these events is the following excuse people tot out when it comes time to exchange business cards. I can’t tell you the number of times I hear “I don’t seem to have any on me” when it comes to being provided with a business card.

Say what? You’ve come to an event and you don’t have ANY business cards? In my own case I work diligently to ensure this never happens. In fact, I ensure that I walk into every event with a wad of business cards in my top pocket ready to hand out to anyone. When that runs out I have further stashes in my bag and wallet. In short, I have a system that ensures I always have a business card ready to hand out.

Any time that I spend more than a few moments speaking with someone I have not met before, I’ll hand over a business card. Why? Because, it makes it easy for them to make contact after the event. My business cards that has clear space on the back of the card that allows them to write a note on the back of the card to remember what we spoke about or how I can help them.

If I don’t receive a business card from you, you are telling me that I have to remember who you are. You are also telling me that you aren’t particularly organised or apparently really serious about business networking. In short, you significantly reduce your chances of doing business with me at all by not giving me a business card. if that applies to everyone you meet an event, wow, are you doing yourself out of loads of opportunities.

At the very last conference I attended that ran over 2 days I didn’t receive a SINGLE business card from new contacts I met, NOT ONE! I’m sorry, but there is simply no excuse when attending these events NOT to have your business cards ready to hand out to everyone you meet!

Like I said earlier, I have a system to ensure that I have plenty of business cards before I walk through the door of any event. I also have a system to ensure that I have cards ready in my top pocket before I walk into any event. And I have a system to ensure I hand cards out when I meet a new contact. The common secret? I have a system!

In an environment where I constantly hear of businesses looking to grow, find new clients and opportunities, I’m amazed at how fundamental mistakes like not having a business card ready are common. It is almost as though people are working to not get business!

Thus, a simple tip to stand out from the crowd and win more business is to ensure you have a wad of business cards ready before you walk into any event you attend. If you haven’t got a business card to give me when we speak, then I’m probably not going to be able to help you much until I get one. However, you may only get one chance to connect with someone. So why leave it to chance? Develop a system and you’ll attract far more business than those who don’t!

Need to Know podcast–Episode 117

Marc and I round up all the cloud news and then I spend some time with Nigel Moore talking about selling an IT business. Nigel has extensive and current experience in exactly this having just sold his own IT business. Nigel shares some real world learnings that will benefit anyone who runs a business.

You can listen to this episode directly at:


or subscribe via iTunes at:


The podcast is also available on Stitcher at:


Don’t forget to give the show a rating as well as send us any feedback or suggestions you may have for the show.


Nigel Moore – @nigel_moore

Marc Kean – @marckean

Robert Crane – @directorcia

Dynamics 365

Facebook Workplace

PowerBI Office 365 Content Pack

Key Office 365 Pro Plus dates

If you are still using Office 2013 from Office 365 you need to be aware of some upcoming key dates.

As I have previous detailed at:

Questions about Office 2016 via Office 365

Q. Am I required to upgrade from Office 2013 on my desktop to Office 2016 if my Office 2013 was installed from Office 365?

Yes, however you have 12 months to complete that transition. That means you must upgrade your Office 365 Office 2013 to Office 2016 by the 22nd of September 2016. After that date any existing Office 365 Office 2013 installation will reverted to “reduced functionality mode”, basically read only.

So the clock started ticking on September 22nd 2016. Now because different Office 365 plans received Office Pro Plus at different times, and because there are different update channels:

Office update branches renamed to channels

Now from what I see in the Microsoft KB article:


and I quote:

“Users who are running the 2013 version of Office 365 ProPlus after February 28, 2017 will have to upgrade to the latest version of Office 365 ProPlus to continue to receive support from Microsoft.”

I would therefore suggest that now is the time to start planning and testing the upgrade to Office 2016 if you are using Office 2013. This applies not only to stand alone desktops but also to installations on terminal servers.

This is all part of the new paradigm of regular updates that we see with most software. If you are on a subscription you need to keep up to date to receive all the benefits. I appreciate that the ‘old’ culture was to stay on the same release for a bazillion years BUT the new world order is constant updates (think mobile apps).  That’s why you pay the subscription, to have access to the latest features! So if you haven’t upgraded DON’T leave it until the last minute!

You have been warned.

October Webinar resources



Another successful monthly webinar is now complete. I’ve changed from the previous webinar software now to using Skype for Business and it change over was pretty smooth. There is still a few things that I’m trying to automate to achieve the same level of functionality as before. However, overall, things went much smoother than I thought.

The slides are now available for free download at:


If you are not a CIAOPS patron you want to view or download a full copy of the video from the session you can do so here:


you can also now get access to all webinars via:


for a nominal fee.

I’ll be posting information about the November which at this stage looks like being around the 17th of November. As yet I haven’t settled on a topic, so if you have a suggestion of what you’d like to see a deep dive on when it comes to Office 365 please don’t hesitate to contact me (director@ciaops.com).

Old vs New Groups

In a recent article I wrote how Office 365 groups received their own Team Site now but from what I could see that Team Site couldn’t contain subsites.


Interestingly, if I create a totally new Office 365 Group, rather than look at an existing Group, I get the ability to create subsites!



As you might also observe, I can’t currently figure out a way to rename the site that created when you created a new Office 365 Group!


Also, the Site Settings for this new Office 365 Group are far more extensive that the pre-existing group I looked at in the previous post.

I suspect things are still changing behind the scenes and we’ll soon see a consistent interface. I probably don’t because I’m currently on Office 365 First Release.

Bottom line? stay tuned for more updates on Office 365 Groups.

Advice from a reforming hoarder


One the biggest challenges we face in this time of abundance is accumulating “stuff”. So many, myself included, have far more “stuff” that we need or can ever use. If you set your mind to it you’ll be surprised at how much stuff you can actually get rid of. Less stuff means less to worry about, less to store, etc, etc. The benefits are endless.

Our accumulation of “stuff” also bleeds across into our digital lives. Don’t believe me? How many digital photos have you got stored away somewhere that you have never looked at and are unlikely to every look at? One your computer? On your phone? In the cloud? I’ll bet plenty. Now think about some of your business processes in light of the technology you use.

One of things that I see with many businesses is that they never in fact ‘replace’ processes with new technology, they simply ‘add’ new technology to what they already have. Why? Of course it is human nature to desire remaining with the familiar, but doing so comes at a price. That price is ‘accumulating more unnecessary ‘stuff’.

A good example I recently came across was the implementation of Yammer, an enterprise social network available via Office 365. Many businesses now have access to Yammer but they fail to really integrate it into their business. Why? Because they view it as an addition to their businesses processes rather than a way of actually replacing an older system they have.

What do I mean? Take the example of reporting something unsafe in the workplace. An older approach might have been to submit a report, attend a committee meeting or request help from another team. All of that takes time and is generally a very siloed process. Now imagine what may be possible if you replaced that whole process using a tool like Yammer.

In this case, someone finds an issue and posts a message, including photos, to a dedicated public Yammer group. The responsible business group can then view the information, request further clarification or details as well as solicit input from other parties, all in one location. Everything remain visible to all parties at all times. Best thing is because all of that information is public, it is searchable at any time in the future, providing ongoing business value.

Not fully adopting a new system leaves overhead that not only slows down the process but also makes it more complex for those involved. The simpler things are, the less mistakes are made and the fewer things break.

We have a tendency in this modern world to accumulate ‘stuff’. We do exactly the same with technology. There is a widespread failure to implement new technologies as replacements for old processes. We want the new but hold onto the old and typically end up with twice what we need to get the job done. That is inefficient. Technology has then become something that encumbers rather than enables.

Next time you implement or evaluate a new technology for your business, consider it in light of what it can replace. What processes can this new technology actually help you replace completely rather than just supplement? This can be challenging but when you start living in a world of less you soon find there is room for so much more.