Wednesday, September 26, 2012

Free tech papers

I have always been a big believer in documentation and as such have been documenting technology for many many years. I recently came across an archive of 70+ old technical documents I had on file that I thought I’d make available on the Internet for free.


Most are back from SBS 2003 days and cover superseded technology, but what the hell I thought. Maybe they might help someone out there. Some of the documents probably still contain relevant information so I have added them to the bottom of and listed them here as well. If nothing else they make for an interesting time capsule.


Here’s the list:


How to share your Outlook 2000 folders with other network users provided both are connected to an Exchange Server.


How to share your Outlook 2003 folders with other network users provided both are connected to an Exchange Server.

How to set up Outlook Express to send and receive from an external mail server. This document also covers how to add multiple mail accounts to Outlook Express

How to add SQL and MSDE instanced to SQL Enterprise manager.

If you need to export, import with exmerge or use the Exchange 2003 Recovery Storage Group you are going to need to have administrator privileges over the whole of Exchange server. By default these privileges are not given to any user.

By default ISA2004 does not allow FTP uploading to remote sites ( FTP write ). This document shows how to enable this.

How to configure a Windows XP workstation for an alternate IP address.

How to create, submit monitor and view the logs of Arcserve 2000. This article is still relevant to current editions of Arcserve but was written specifically for Arcserve 2000.

Backing up data is an "Art" that should be mastered by all who answer affirmative to the question - "Is my data valuable ?". This document removes the technology in a effort to help people understand why backups are important.

How to configure your Windows systems to receive automatic updates from Microsoft.

How to use Outlook 2000 to block junk mail.

How to change the amount of memory that SQL 2005 uses on SBS 2003.

How check if any users have server files open.

How to see what files are currently open on the server.

How you can use Windows 2000 and XP machine to check basic network connectivity.

First looks at Sharepoint on SBS 2008.

How to configure Windows XP SP2 firewall.

How to create an additional top level Sharepoint site on SBS 2003 that resides on the same server as the default Companyweb top level site.

How to use Windows Task Manager to end rogue processes, change user passwords and shut the system down.


How to remove user disk quotas on SBS 2003 that can cause disk full errors.


How to enable and disable the ISA 2000 client for workstations. This may be necessary for certain programs that require access to the Internet or for roaming laptops that connect to the Internet via different methods.


How to totally erase all the information on a backup tape using Arcserve 2000. This article is still relevant to current editions of Arcserve but was written specifically for Arcserve 2000.


How to recover Exchange Server 2003 using Brightstor Arcserve. The documents covers the methods of a complete restore of the Exchange databases as well as recovery via the Exchange Recovery Storage Group.

hat files, directories and processes should be excluded in eTrust when it is installed on a Windows Server as well as an Exchange Server.


How to archive email data from Outlook into a file that can be backed up or copied.

Is Sharepoint a potential replacement for Facebook?


How to use connection filtering in SBS 2003 Standard to block IP addresses from connecting to the SBS server.


Slides from presentation - Utilizing Sharepoint to improve your business given at SMBNation 2008

Shows how to determine the GUID of the Information. This may be of benefit if there are multiple stores or if there were previously created stores that no longer exist.


How to install and configure Exchange Intelligent Message Filter.


How to install the SQL 2005 management tools


How to install VNC remote access software.


A guide on how to install SBS2003 Service Pack 1 ( V 1.03 )


Article on the different ways that Sharepoint V3.0 can be installed onto SBS 2003


Introduction to Microsoft Small Business Server 2003 (SBS). This document will not only give you information about the software but also what hardware you should purchase.


How to join a new Windows XP Professional workstation to a Windows domain.


How to determine additional SBS 2003 licenses, back them up and restore them.


How to use the features of Outlook to locate emails with large attachments.


Instruction on working with ISA2000 and the ATO


How to move the Sharepoint files that are associated with companyweb on SBS2003. Normally they are installed on the C: drive which may start to fill as companyweb usage increases.


Basics of how to set up a Netgear router.


How to recovery Exchange Server 2003 using NTBackup. The documents covers the methods of a complete restore of the Exchange databases as well as recovery via the Exchange Recovery Storage Group.


How to set up file and directory exclusions for eTrust Antivirus.


How to configure remote clients with IE7 installed to work with SBS2003 Outlook Web Access and Remote Web Workplace.


Guide on how to use Outlook Web Access that comes with SBS2003.


How to implement port forward with SBS 2003 Standard in a server with two network cards.


Information about different RAID configurations (Copyright unknown - sorry)


Details how to enable Recipient Filtering as well as Tar Pitting to prevent emails being received for non mail enabled users in Exchange 2003.


Step by Step guide to remotely rebooting SBS2003 server.


Guide on how to use Remote Web Workplace that comes with SBS2003.


How to completely remove and reinstall the companyweb intranet.


How to reset a users password from the server console.


How to restore a file using Windows Shadow copy.


How to reset a users password in SBS2000.


How to setup email alerts with Arcserve V11.0 so that you will receive an email at the completion of each backup job telling you the success or failure of the job.


Article about how Sharepoint can be used to improve value by "capturing" business information.

Introduction to using Sharepoint.


How Saturn Alliance uses Windows Sharepoint within our business and what benefit it provides


Step by Step guide to rebooting SBS2003 server.


How to temporarily and permanently disable the eTrust Personal Firewall that comes with eTrust Internet Security suite.


Troubleshoot Windows Server 2003 slowdowns when you have eTrust V7.X, Brightstor Arcserve 11.X.


How to set up a folder structure in Outlook Express and have different mail items delivered to these folders depending the criteria that you set.


The basic things that you should know about your IT systems. You should be able to perform all the items on this list without any external assistance. If you can't then your fate is in the hands of someone else and that ain't good.


How to synchronize SBS2003 to an external time source.


Troubleshooting steps and hints you can take when you are trying to isolate connectivity issues on your network.


How to update the virus signatures of eTrust Antivirus.


How to run Windows Update on machines.

Wednesday, September 19, 2012

Office 365 bootcamps approaching

My Office 365 bootcamps are fast approaching. If you are keen to attend please make sure that you register for you location and date:


Sydney - [27 September]


Melbourne - [3rd October 2012]


The bootcamp will focus on not only showing you what Office 365 is but also helping you determine how to get the most from it for your business. If you are an IT reseller you will also learn how to position yourself to sell Office 365 to your customers.


The bootcamp includes extensive course notes, meals, and more. You’ll need to bring along a laptop to gain hands on experience with the product.


For full details on the bootcamps visit the above registration sites or contact me directly (

Tuesday, September 18, 2012

CIAOPS podcast–Episode 38

A change of pace with this episode. I speak with David Hall and Richard Denny about the benefits of and how they built a successful entrepreneur group in Sydney. We cover what the benefits are of these groups, why you should get involved and what to expect when you attend. You’ll find the episode at:


Don't forget all the other podcasts at and appreciate a like over at


Remember if you want to be a guest please contact me (

Thursday, September 13, 2012

Office 365 data not encrypted at rest

One of the questions that was posed in todays Office 365 Security session hosted by Scorpion Software that I appeared on


was whether the data in Office 365 was encrypted ‘at rest’. I said that I thought it would be but as it turns out I was wrong. The following document:


Standard Response to Request for Information O365 – Security Privacy v2 -


says clearly:


“Office 365 currently does not encrypt data at rest, however, the customer may do so through IRM or RMS.”


in multiple places (one instance is on p26, in the IS-18 Information Security Encryption section).


However, before everyone starts jumping up and down about this, can I ask whether the information on your local server is encrypted at rest? It can be (using Bit Locker and what not) but it isn’t be default I believe. However, I’d like to know the reason why it is not, so let me see what I can find on that score and report back.

Wednesday, September 12, 2012

Office 365 Security Hangout

Google+ hangout with Amy Babinchak, Susan Bradley, Dana Epp and me on Office 365 security. Thursday 10am Sydney.


I encourage you to come hangout too at You can watch the stream live via YouTube at that time, and can interact with us through questions on Twitter at the hashtag #askauthanvil.

Tuesday, September 11, 2012

Finding good people

I find it quite amusing when people say they can’t find good employees. It is not that I don’t understand the struggles they have, what however brings a smile to my face is the way they go about it.

In most cases they simply create a wanted ad and post to some online job board in the ‘hope’ that the right person will apply. The result is normally that they are flooded with hundreds of irrelevant and unsuitable candidates. Those that may make it past the initial resume screen typically fail at the next hurdle which is a pre-interview knowledge test.

Even people that manage to succeed in overcoming these hurdles generally don’t interview well and end up being rejected. If you add all that up it is a lot of time, effort and money for very little result. Why? Simple. Things work differently now.

Chances are that the good employees you are searching for are already employed by someone else. If they are any good they are in high demand and probably not really thinking of changing jobs. If they are they are most likely going to lured away to another post without even the need for an interview. It makes far more sense to fill a position you need with someone whom you already know can do the job doesn’t it?

So how do you find these good people? Same way you find additional business, networking and referrals. You need to be cultivating and growing your business AND contact network constantly. This will expose you to people who would some day potentially make good employees or know people who would make good employees. Chances are that they are already happily employed, you however need to continue to maintain contact until there comes a time when they are considering making a move.

Tools like social networking, especially in this case something like Linkedin, should be your weapon of choice in growing and maintaining your professional network. You can in fact use Linkedin as a recruitment tool where you can search for people based on skill and experience, connect and then stay in touch. You can also use Linkedin to post jobs and keep people abreast of what is happening in your business.

Bottom line? You need to be constantly recruiting as it is unlikely that good people are going to respond to job ads. They will be typically already be snapped up by someone who makes them a job offer the minute they consider a change and they do this because they take the time to stay in touch with these prospects. You need to let the world know what an attractive business you have and why people should want to be employed within it. Most importantly, the smart ones are leveraging technologies like Linkedin to make this recruitment process much easier. If you are doing things the old way with ads on job sites I hate to tell you that the good people have already been taken.

Sunday, September 9, 2012

Three Simple SharePoint Scenarios


I am proud to announce the completion of another CIAOPS publication title. This one is “Three Simple SharePoint Scenarios” and I’d like to think that it takes a slightly different approach to teaching people SharePoint.


Firstly, the title is available in PDF, ePub and Kindle formats for $9.99. It is 132 pages and basically takes you through three step by step tutorials of building SharePoint solutions. I feel this is different from most other SharePoint books I have read for the simple fact that it shows you how to use SharePoint to solve business problems rather than just showing your the features of SharePoint.


The first scenario focuses on building a shared calendar for a community organization that needs to keep track of who is booking their hall. The second scenario deals with the issues that a small coffee shop would face and includes an introduction to basic branding with SharePoint. The final scenario looks at a professional office that needs to manage documents and the security these documents.


Each scenario will take you through the step by step process of building each scenario and provided you additional suggestions at the end as to what further development could be done to further improve what is available. So, rather than focusing on what SharePoint is this title hopefully focuses on what SharePoint can do and specifically do out of the box for a small to medium business.


All CIAOPS SharePoint Guide subscribers automatically get access to all formats as part of their subscription. This is another benefit of being a subscriber, you always get access to any publications created by the CIAOPS for free during your subscription period. Aside from being a SharePoint Guide Subscriber purchasing one of my eBook titles is a great way you can support the work that I do writing here on the blog, conducting the podcast, videos, free material and more. Most titles are cheap, with some only being a dollar or two. So please, if you want to support what I do here and allow me to keep doing it and go on creating more useful titles I’d urge you to consider a purchase.


Here are some other titles:


Overcoming email frustrations with Outlook 2007

Windows SharePoint Operations Guide

Windows SharePoint MasterClass: Optimizing Search (PDF)

Getting started with Companyweb 2010 (PDF)

Getting started with Companyweb 2010 (ePUB)

Getting started with Companyweb 2010 (Kindle)

SharePoint Foundation Master Class: Search Server Express on SBS 2011 Standard (PDF)

SharePoint Foundation Master Class: Search Server Express on SBS 2011 Standard (ePUB)

SharePoint Foundation Master Class: Search Server Express on SBS 2011 Standard (Kindle)

Windows SharePoint Master Class:Tutorials (PDF)

Windows SharePoint Master Class:Tutorials (ePUB)

Windows SharePoint Master Class:Tutorials (Kindle)

Microsoft Windows Small Business Server 2011 Standard Configuring Certification Guide

Microsoft Windows Small Business Server 2011 Standard Configuring Certification Guide (Kindle)

Getting Started with SharePoint Online for Small Business (PDF)

Getting Started with SharePoint Online for Small Business (ePUB)

Getting Started with SharePoint Online for Small Business (Kindle)

Getting Started with SharePoint Online for Enterprises (PDF)

Getting Started with SharePoint Online for Enterprises (ePUB)

Getting Started with SharePoint OnLine for Enterprises (Kindle)

Getting Started with Lync Online (PDF)

Getting Started with Lync Online (ePUB)

Getting Started with Lync Online (Kindle)

If you have any feedback or maybe suggestions of publications you like to see then please do not hesitate to contact me (

Tuesday, September 4, 2012

CIAOPS Office 365 Bootcamp and SharePoint spotlight announced for Brisbane

I am happy to announce a special combination of CIAOPS content in Brisbane on Friday the 26th and Saturday the 27th of October in conjunction with SMBITPro – Brisbane.


On Friday the 26th I’ll be conducting an Office 365 Bootcamp and then on Saturday the 27th I’ll be running a SharePoint spotlight session.


Both days will be held at Kedron-Wavell Services Club, 375 Hamilton Rd, Chermside, QLD 4032 from 9am. Entry price is $299 inc for both days and includes meals, parking, refreshments, WiFi, etc.


Details of the event including registration can be found at:


If you use the promotional code EARLYBIRD prior to the 21st of October you’ll receive a $50 discount off the entry price! SMBITPRO members receive special discounts, the details of which they can obtain from their local committee.


I am expecting places to fill quickly so I suggest that you book your place early to avoid disappointment.

Office 365 bootcamps are filling fast

If you want to learn more about the Office 365 product, how to administrate it and how to profit from it (if you are a traditional IT reseller) then you’ll be please to know that I am now running two Office 365 training bootcamps in Sydney and Melbourne: - Thu 27th September, Sydney - Wed 3 October, Melbourne


places are filling fast, so I suggest that if you are interested in attending that you book. The cost is only $249 dollars and includes a full day’s training, meals, course notes, etc.


In broad strokes the bootcamp will cover the following agenda;


- Clouding computing providers (features, benefits, opportunities)

- Office 365 from Microsoft and Telstra

- Office 365 pricing and components

- Preparation (checklists, gotcha’s)

- Office 365 plan differences

- Sign up process

- Configuring

- Domain name allocation

- Exchange Online

- Lync Online

- SharePoint Online

- Office Professional Plus via Office 365

- Client deployment

- Hybrid deployments

- Integration with existing networks

- Migration

- Troubleshooting

- and more


The focus of the bootcamp is not only in providing real world hands on experience but also to assist resellers in passing the recently announced 74-324 Administering Office 365 for Small Business exam which is a requirement of the Microsoft Small Business Competency.


After attending the bootcamp you’ll not only have much greater experience and understanding of how to deploy the Office 365 product but you’ll also have a number valuable tools to make the whole process much easier.

Monday, September 3, 2012

Need to Know Podcast–Episode 37

In this episode I speak with SharePoint MVP Christian Buckley about the importance of governance in SharePoint. Basically this means have a plan and managing your SharePoint installation rather than simply letting it run wild (which so many do). You will find the podcast at:


but you can also subscribe to it via


to access all previous and future episodes. I’d also appreciate a like over on Facebook at:


if you enjoy the show.


If you’d like to come on the show to talk about something I’m always looking for people so please free to contact me directly ( Alternatively, if you have a suggestion for a show topic or someone who you’d like to hear from as a guest please also contact me with any suggestions.

Sunday, September 2, 2012

Less is more

I get plenty of questions from people about how I get through as much stuff as I do. As a general rule the answer is always to do less. Sounds kind of contradictory doesn’t it? However, there is a big difference between doing something effectively and efficiently. You can do something ineffective very efficiently but guess what? The end result is still going to be ineffective.

In my experience, the secret to being effective is to actually prioritize what needs to be done. Everyone has EXACTLY the same amount of hours in a day so there is use using the excuse you don’t ‘have enough time’, neither does anyone else!

Prioritizing in essence means working what needs to be done in order and starting with the highest priority. There is also a pretty good chance that the stuff of low priority you won’t get to but that isn’t a big deal since it was a low priority right? If you however leave the high priority stuff to last then you will again run out of time but the important stuff won’t get done.

I know there is plenty of stuff that I’d enjoy doing but it isn’t very productive so I have eliminated it as much as I can from my schedule. TV is good example. I watch probably less than 5 hours of commercial TV a week. I used to watch the morning shows over breakfast but I found something of a higher priority to do during that time so I eliminated those morning shows from my schedule. Likewise, I’d love to be able to read the paper everyday but guess what? It doesn’t provide me much benefit. I glance at the headline between things once during the day and that is about it.

Whenever I feel that I am beginning to procrastinating at my desk I will start to clean up. I will clean up my desk and the surrounds, I’ll start cleaning up my digital notes, I’ll start cleaning up my file system and I’ll clean up my emails. Before I know it I have my productivity back and I also have less ‘junk’ floating around and it is much more organized. Again, eliminating and reducing helps get priorities back on track.

In my experience, the first step in really achieving something means doing less of something of lower priority. You simply can’t do it all. A person who generally achieves results, takes the time to prioritize and be effective first.