CIAOPS Need to Know Microsoft 365 Webinar – May

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Join me for the free monthly CIAOPS Need to Know webinar. Along with all the Microsoft Cloud news we’ll be taking a look at OneDrive for Business.

Shortly after registering you should receive an automated email from Microsoft Teams confirming your registration, including all the event details as well as a calendar invite.

You can register for the regular monthly webinar here:

May Webinar Registrations

(If you are having issues with the above link copy and paste – https://bit.ly/n2k2205 – into your browser)

The details are:

CIAOPS Need to Know Webinar – May 2022
Friday 20th of May 2022
11.00am – 12.00am Sydney Time

All sessions are recorded and posted to the CIAOPS Academy.

The CIAOPS Need to Know Webinars are free to attend but if you want to receive the recording of the session you need to sign up as a CIAOPS patron which you can do here:

http://www.ciaopspatron.com

or purchase them individually at:

http://www.ciaopsacademy.com/

Also feel free at any stage to email me directly via director@ciaops.com with your webinar topic suggestions.

I’d also appreciate you sharing information about this webinar with anyone you feel may benefit from the session and I look forward to seeing you there.

Set up PAYG for Power Platform

The Power Platform now has the ability to be Pay As You Go (PAYG) for licensing. This is a great option to get access to many advanced capabilities on demand. When you configure this option the billing is done via Azure rather than Microsoft 365. This means, prior to setting up PAYG for the power Platform, you’ll need to have an Azure subscription in place. As I have highlighted before:

Deploy Office 365 and Azure together

Once you have the Azure subscription in place, inside the same tenant where you want to enable PAYG for the Power Platform, you’ll need to have or create an Azure Resource group that will be associated with the PAYG option. You need to create this ahead of time. The following will show you how to create one if you need to:

Manage Azure resource groups by using the Azure portal

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You’ll then need to visit the Power Platform admin center which is at:

https://admin.powerplatform.microsoft.com/

then select Billing policies. From the top menu now select New billing policy as shown above.

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Give the policy a name, the name needs to be at least 10 alphanumeric characters. Select Next to continue.

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Now select the Azure subscription you want the billing ties to. Then select the Resource Group that you want to use, the must already be in your Azure subscription as aI noted earlier. Finally select the region and press Next to continue.

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Now add any environment to the subscription and press Next to continue.

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Here select Create Billing Policy.

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The policy should now be created and displayed as shown above.

You create additional billing policies if you wish by simply repeating the above process. Doing so would allow you to tie that policy to a different Azure subscription and/or Resource Group for billing and management if needed.

For more details on the Power Platform PAYG option see:

Set up pay-as-you-go

Build a system to solve staff challenges

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One of the major issues that will remain a challenge for most SMB IT resellers is the recruitment and retention of qualified staff. Many times I have been asked questions like – how much should I pay? Should I get a more senior person or more junior people? What skills do I need to look for when it comes to supporting the Microsoft Cloud? My response to that is to say that you are going about things the wrong way.

The challenge with staff is that they are human beings. This makes them imperfect for any task for which you employ them. Also, even if you do manage to employ the ‘prefect’ candidate, they can resign from the business at any time. Given the pace of Microsoft Cloud technologies there will always need to be further investment in skills and knowledge to remain effective. This is a hard job, as many business owners already know, but there is a far better approach in my books.

The thing that I don’t see readily implements in most businesses is a training and onboarding system. The idea is that you build a system that will produce the results or skill levels you are after. In that way, you can simply input just about any candidate at one end and out the other end will pop a highly effective and skilled member of your business.

Having a system means you don’t have to spend time looking for people with the ‘right’ technical skill level and paying them a fortune. You can in fact focus more on what is truly important when it comes to employees, attitude. As the saying goes, you can train skills but you can’t train attitude.

A good employee will also welcome a structured developed path that they can progress along. A system like this also allow the use of metrics to flag employees that are struggling and even though excelling, so they can be given more opportunities.

The biggest challenge obviously comes with building a system. Problem is that most people look at the end result, decide it is all too hard and then fall back on antiquated approaches that don’t work. The best way to start, is just to start! You don’t have to develop the prefect system immediately, you can grow into it over time. The important thing is to start and keep working on it, because as we know, the skills requirements will continue to change over time.

I wrote an article a while back:

Key skills for an IT Professional

that I would suggest is a good place to start when determining what training topics to look at. There are also many resources you can use to help people get skilled up and most are free. The secret is to set them out in a curriculum so people know what is required of them and what they need to learn. Simply leaving people to ‘learn by experience’ doesn’t cut it in this field any more. Likewise, learning on the customers’ dime is not a good business practice to do regularly.

A skilled employee has more confidence when they approach challenges and are much more likely to stay with a business that has invested in them and has a formal training system that encourages them to grow.

Best of all, because it is a system, it can be used over and over again when new employees are brought on board. This will also provide a consistency of knowledge throughout the business and if done right, promotes greater sharing of information and mentoring amoung staff. The idea is that you use the people who use the system to help build, extend and maintain it as they are best placed to do exactly that by already being part of the system. Remember, you should not see the system as limited just to the content it contains but also the people who utilise it. You want to create a system that suits a broad audience, who learn via different methods and learn at different speeds.

In short, investing your time looking for the ‘prefect’ employee is an ineffective approach to building the skills and team you need in a business. It is far better to invest in building the ‘prefect’ training system that you can have total control over, own and will give the desired output for just about any input.

CIAOPS Need to Know Microsoft 365 Webinar – April

laptop-eyes-technology-computer

Join me for the free monthly CIAOPS Need to Know webinar. Along with all the Microsoft Cloud news we’ll be taking a look at Planner.

Shortly after registering you should receive an automated email from Microsoft Teams confirming your registration, including all the event details as well as a calendar invite.

You can register for the regular monthly webinar here:

April Webinar Registrations

(If you are having issues with the above link copy and paste – https://bit.ly/n2k2204 – into your browser)

The details are:

CIAOPS Need to Know Webinar – April 2022
Friday 29th of April 2022
11.00am – 12.00am Sydney Time

All sessions are recorded and posted to the CIAOPS Academy.

The CIAOPS Need to Know Webinars are free to attend but if you want to receive the recording of the session you need to sign up as a CIAOPS patron which you can do here:

http://www.ciaopspatron.com

or purchase them individually at:

http://www.ciaopsacademy.com/

Also feel free at any stage to email me directly via director@ciaops.com with your webinar topic suggestions.

I’d also appreciate you sharing information about this webinar with anyone you feel may benefit from the session and I look forward to seeing you there.

Teams on the web failing to login

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(Be patient, the video might take a few moments to load)

I recently had an issue accessing Microsoft Teams using a web browser even after logging into Microsoft 365. I could get to just about everything else but Teams, which always threw up a login dialog as shown above.

The issue turned out to be the time of the local device which hadn’t updated for some reason after a change to daylight savings time. Thus, the local devices (Windows 11) for some reason was one hour ahead. After changing this so the workstation had the correct time, everything worked as expected.

Hopefully,this helps someone else who is searching for this strange one.