Need to Know podcast – Episode 373

In this episode, I look ahead to Microsoft Ignite and the continuing evolution of Copilot, Work IQ, AI agents and cybersecurity, before exploring a bigger question: is AI actually making businesses better, or simply helping them do more things faster? AI isn’t magic pixie dust that can fix broken processes. Before automating, businesses need to identify bottlenecks, simplify and document processes, establish measurable outcomes and decide where AI genuinely adds value. The real opportunity isn’t generating more emails, documents and automation, but using AI to create better outcomes, reclaim valuable time and continuously improve the way the business operates.

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you can listen directly to this episode at:

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Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show

Resources

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CIAOPS Blog

Join my Teams Shared Channel – CIAOPS

CIAOPS Merch store – CIAOPS

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CIAOPS AI Dojo

CIAOPS weekly news update – CIA Brief – CIAOPS

CIAOPS Labs – The Special Activities Division of the CIAOPS

Support CIAOPS

Get your M365 questions answered via email

Join my email list

A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

Copilot & AI

Security

Microsoft 365 & Partners

From CIAOPS

CIA Brief 20261107

image

Security

  • Threat actors use agentic AI tooling to find and abuse exposed secrets
    Microsoft has seen attackers use the ARTEX agentic framework to scan public GitHub repos for credentials and API keys, then act on them, in one case going from a GitHub scan to exfiltrating Azure Key Vault data in five minutes. Since 28 October it has also seen service principal sign-ins from 199.19.77[.]84 using stolen multi-tenant app credentials to reach downstream tenants. Hunt service principal and non-interactive sign-ins for the listed IPs in every tenant you manage, and rotate any secret that has ever touched a repo.
    https://www.microsoft.com/en-us/security/blog/2026/11/05/threat-actors-use-agentic-ai-tooling-to-find-and-abuse-exposed-secrets/
  • Inside a malicious Claude Code-branded extension and its persistent SSH backdoor
    A tampered copy of the Claude Code extension (versions 2.1.312 and 2.1.313) sat in the Cursor extension marketplace for about 11 hours on 29 October, adding an attacker SSH key, enabling SSH, opening a reverse tunnel and setting up persistence. The Visual Studio Marketplace and npm packages weren’t affected. If your team or clients use Cursor, check for those versions and remember the keys and persistence can be left behind even when the tunnel failed.
    https://www.microsoft.com/en-us/security/blog/2026/10/30/inside-malicious-claude-code-branded-cursor-extension-persistent-ssh-backdoor/
  • Email threat landscape: Q3 2026 trends and insights
    Microsoft detected about 7.3 billion email phishing threats in Q3, with September up 41% on August, and CAPTCHA-gated phishing coming back via SVG attachments. The standout finding is that around 129 million spoofed messages were delivered because org or user exceptions overrode protection even after they failed authentication. Good reminder to go and audit those “just allow this sender” exceptions in every tenant.
    https://www.microsoft.com/en-us/security/blog/2026/11/05/email-threat-landscape-q3-2026-trends-and-insights/
  • What exploited vulnerabilities have in common: A data-driven analysis of real-world attacks
    Of roughly 383,000 CVEs disclosed since 1999, only about 2,000 (around 0.5%) have been exploited in the wild, and attackers overwhelmingly go after remote code execution, privilege escalation and authentication bypass. Patching is slow while exploitation is fast, and AI will only shorten that window. Worth a look for prioritising patching by impact and exposure rather than just CVSS score.
    https://www.microsoft.com/en-us/security/blog/2026/11/02/exploited-vulnerabilities-common-data-driven-analysis-real-world-attacks/
  • Fake-download campaign uses trojanized installers to deliver monetization payloads
    People searching for cracked software, free games and activators are getting trojanised installers that silently turn their machines into proxy nodes, distributed-computing workers or hosts for bundled “offers”. Nothing groundbreaking, but it’s exactly the stuff that turns up on staff laptops. Turn on potentially unwanted application protection in Defender and block untrusted software sources.
    https://www.microsoft.com/en-us/security/blog/2026/11/03/fake-download-campaign-uses-trojanized-installers-deliver-monetization-payloads/
  • What’s new in Microsoft Security: November 2026
    This month’s Intune and Defender roundup is heavy on agent security: Dynamic Permissions that scope an agent’s authority to its task, Dynamic Agent Risk and Dynamic Conditional Access, plus Microsoft Execution Containers (MXC), now generally available, to contain what agents can touch at the OS level. There are also endpoint elevation and Exposure Management updates. Still early for most SMBs, but this is the toolkit you’ll need once clients start running agents.
    https://www.microsoft.com/en-us/security/blog/2026/11/05/whats-new-in-microsoft-security-november-2026/

Microsoft 365 & Windows

  • Introducing SharePoint tools in Work IQ
    More than 60 native SharePoint operations are now in public preview through the Work IQ MCP server, so Copilot, Copilot Studio and other agents can find, create, organise and share SharePoint content directly. Microsoft says task pass rates went from 70.1% to 84.6% while using 16% fewer tokens. Worth a look if you’re building agents for clients, but remember they’ll be acting on SharePoint with whatever permissions you give them, so tidy up oversharing first.
    https://techcommunity.microsoft.com/blog/SPBlog/introducing-sharepoint-tools-in-work-iq/4569917
  • How Outlook Search is changing: ranking, resilience, and the feedback loop
    Outlook now shows up to seven relevance-ranked results before falling back to date order, across classic Outlook (Current and Monthly Enterprise Channel), new Outlook, the web and mobile, with Mac following in November. Classic Outlook also leans on the local Windows index when the network is flaky. Good to know when users ring the help desk saying “search is broken” and it’s really just ranking differently.
    https://techcommunity.microsoft.com/blog/outlook/how-outlook-search-is-changing-ranking-resilience-and-the-feedback-loop/4568760

Cloud & AI

  • Gemini 4 Carbon: our next frontier model
    Google’s new frontier model leads on cybersecurity benchmarks for finding, exploiting and patching vulnerabilities, and is built for agentic tasks that run for days. Access is starting with a subset of cyber defenders and trusted partners, with wider release later at $2 per million input tokens and $10 per million output tokens. Still early, but models this good at exploitation are exactly why patch windows keep shrinking.
    https://blog.google/innovation-and-ai/models-and-research/gemini-models/introducing-gemini-4-carbon/
  • Humanist AI in practice: A public consultation on our Code of Conduct for MAI Models
    Microsoft AI has published a first draft of the code of conduct that governs how its MAI models are trained and how they should behave once deployed, and is asking for public feedback. It’s built around Mustafa Suleyman’s idea of AI that is “subordinate, aligned, and contained”. Nothing groundbreaking for day-to-day work, but it’s useful context when clients ask how Microsoft’s own models are governed.
    https://microsoft.ai/news/mai-code-of-conduct/
  • Fair use benefits everyone
    OpenAI has rounded up the amicus briefs filed in support of fair use in the New York Times lawsuit, from library groups, the EFF and law professors through to the US Government. The outcome will shape whether AI training on copyrighted content stays lawful. Still early, and it’s one side’s argument, but it’s a case worth following because it affects the tools every client is adopting.
    https://openai.com/index/fair-use-benefits-everyone/
  • Giving every team a data scientist with Grok Bot
    SpaceXSI’s data science team built Data Bot, a shared Team Bot that it teaches through skills covering metrics, experiments and query logic, so anyone can query the warehouse and get answers the way a data scientist would. Experts improve the skills once and everyone benefits. Worth a look as a model for MSPs: package your team’s know-how into a shared bot instead of being the bottleneck.
    https://x.ai/news/data-bot
  • Elon Musk throttles Grok Bot limits due to ‘unsustainably high’ costs
    Over Halloween weekend some Grok Bot users found their weekly usage limits suddenly maxed out, and Musk confirmed it was deliberate because the cost of serving it was “unsustainably high relative to revenue”. No word yet on what the limits will be going forward. Good reminder that AI pricing and quotas are still moving targets, so don’t build client services that assume today’s limits.
    https://techcrunch.com/2026/11/02/elon-musk-throttles-grok-bot-limits-due-to-unsustainably-high-costs/
  • How AI agents run insurance’s back office
    Harper describes always-on ambient agents that wake on events, work on their own cloud computer and drive carrier websites that have no API, the way a broker would. Since September an agent has helped bring more than 200 small businesses current with their premium-finance lender, with a person still signing off before money moves. Swap “carrier portal” for “vendor portal” and you can see how much MSP back-office work this could take on.
    https://www.harperinsure.com/engineering/ambient-agents/

Other

  • What Happens to MSPs When Grok Bot Can Do the Work?
    My latest post takes Harper’s account of running its back office on ambient agents and asks what that means for MSPs when ticket triage, remote repair, tenant checks and reporting can be packaged up and shared. If the instructions become a template anyone can download, the value has to sit somewhere else. I look at what’s left for the MSP, the vendor and the customer.
    https://blog.ciaops.com/2026/11/06/what-happens-to-msps-when-grok-bot-can-do-the-work/
  • How Grok Bot Can Resolve Help Desk Issues Through Remote Desktop
    My latest post walks through having Grok Bot open a remote-support tool like TeamViewer or AnyDesk on its own computer, connect to an approved attended session and fix a user’s Outlook problem itself, then retest and write up the ticket. I also cover the guardrails: identity and consent checks, and treating inbound email as untrusted. It’s a workflow you configure and test, not something that happens just because the bot has an inbox.
    https://blog.ciaops.com/2026/11/06/how-grok-bot-can-resolve-help-desk-issues-through-remote-desktop/
  • One Prompt, Three Tenants: The Benefits of Grok Bot Group Chat
    My latest post shows how I put three tenant bots into one Grok Bot group chat and ran Microsoft’s exposed-secrets hunting guidance across all of them with a single prompt. Each bot checked its own tenant and the answers came back side by side. I also explain why an invalid or expired secret error on its own doesn’t prove compromise.
    https://blog.ciaops.com/2026/11/06/one-prompt-three-tenants-the-benefits-of-grok-bot-group-chat/

After hours

SpaceX – “GO FOR ORBIT” Documentary – https://www.youtube.com/watch?v=wlWF7kJokvk

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week

CIA Brief 20261031

image

Security

  • AI supercharges cyberattacks on Australia, with superannuation savings in the firing line
    The ASD’s annual threat assessment says frontier AI is helping attackers find and exploit vulnerabilities faster. The ASD sent more than 4,400 notifications of possible malicious activity last year, up 80 per cent, and the average cost of an attack on a medium-sized business rose 45 per cent to $141,300. The message for Australian SMBs is blunt: get legacy kit off the internet and put security ahead of availability, even if that means a short outage to patch.
    https://www.smh.com.au/politics/federal/ai-supercharges-cyberattacks-on-australia-with-superannuation-savings-in-the-firing-line-20261026-p618mz.html
  • From help desk impersonation to AD CS abuse: Investigating ESC1 and ESC8 intrusion paths
    Attackers posed as IT support in Teams and talked users into Quick Assist sessions. From there they abused misconfigured certificate templates (ESC1) or relayed NTLM to AD CS web enrollment (ESC8) to get certificates for privileged accounts and domain controllers. Good reminder that a password reset doesn’t revoke an issued certificate, so audit AD CS templates and web enrollment on any hybrid client, block external Teams chats you don’t need, and don’t leave privileged accounts out of automatic containment.
    https://www.microsoft.com/en-us/security/blog/2026/10/30/help-desk-impersonation-ad-cs-abuse-investigating-esc1-esc8-intrusion-paths/
  • Tracking AI adoption in North Korean threat actor tradecraft
    Microsoft says AI use among North Korean groups is now high. They’re using it to spin up front companies, generate dozens of tailored lures in minutes, trojanise source code repositories and run the ARTEX agentic pen-testing framework. The attacks are still human-directed and rely on social engineering and legitimate tools, so the defences haven’t changed, but expect fake job applicants and fake vendors to look a lot more convincing.
    https://www.microsoft.com/en-us/security/blog/2026/10/29/tracking-ai-adoption-in-north-korean-threat-actor-tradecraft/
  • Part 4: See, investigate, and measure email and collaboration attacks with Defender reporting
    Version 4 of the free Detections and Insights workbook for Sentinel and Power BI adds a Teams and Collaboration view, an impersonation and BEC tab, and 125 new or improved advanced hunting queries, including a Teams protection folder. There’s also a new Attack Simulation Training report that tracks who clicks, who reports and who keeps failing. Worth a look for MSPs, as the Sentinel workbook can combine several workspaces in one view, which makes multi-tenant reporting much easier.
    https://techcommunity.microsoft.com/blog/microsoftdefenderforoffice365blog/part-4-see-investigate-and-measure-email-and-collaboration-attacks-with-defender/4562274
  • MAI Cyber 1.1 Flash: Sharper findings and fewer tokens inside MDASH
    Microsoft’s in-house security model for vulnerability discovery now costs 18 per cent less per scan with comparable results, and it already runs almost half of all MDASH scans. It’s only available to verified MDASH customers, so most SMBs won’t touch it directly. Still early, but it shows defenders getting the same AI-driven bug hunting that attackers are already using.
    https://microsoft.ai/news/mai-cyber-1-1-flash/

Microsoft 365 & Windows

  • What’s New in Microsoft Copilot | October 2026
    A big month: the Copilot app Home brings Chat and Cowork together, Projects and skills come to Copilot Chat in November, and Autopilot, an always-on personal agent with its own mailbox, files and remote computer, arrives for Frontier users in November. On the admin side, Purview can now retain Copilot memory and DLP is extending to Cowork in preview. Plenty of this is Frontier-only for now, so check what’s actually reaching each client tenant before you start training users, and have a governance plan ready before Autopilot lands.
    https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/what%E2%80%99s-new-in-microsoft-copilot–october-2026/4568528

Cloud & AI

Other

  • Partner Blog | Make each Microsoft 365 Business Premium opportunity a security conversation
    Microsoft’s SMB lead tells partners to treat every Business Premium deal as a security conversation, with the Defender and Purview Suites for Business Premium as the next step, and points to the FY27 SMB sales plays and Channel Partner Playbook. It’s sales guidance, not a new discount or incentive. Good reminder that the recurring revenue comes from managing posture after the sale, not from the licence itself.
    https://techcommunity.microsoft.com/blog/partnernews/partner-blog–make-each-microsoft-365-business-premium-opportunity-a-security-co/4568159
  • Microsoft Announces First Quarter Results (FY27 Q1)
    Revenue was $92.3 billion, up 19 per cent, and Microsoft Cloud revenue was $63.9 billion, with growth accelerating to 30 per cent. Nadella’s pitch is all about agent safety, security and letting customers “own their own intelligence”. Nothing groundbreaking for day-to-day operations, but it tells you where Microsoft’s investment, and its partner incentives, will keep flowing.
    https://www.microsoft.com/en-us/Investor/earnings/FY-2027-Q1/press-release-webcast

After hours

Will AI cause utopia or disaster? – https://www.youtube.com/watch?v=AoKo6EujpW8

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week

Need to Know podcast – Episode 372

This episode covers the latest Microsoft 365, Copilot, security, OneDrive and Intune updates, along with some thoughts on what we can expect from Microsoft Ignite. I also look at recent MSP security concerns around ConnectWise and SkyKick and why better logging, auditing and monitoring should be a priority.

The bigger topic, however, is where AI is taking the MSP industry. AI will increasingly automate traditional Tier 1 work, while customers will expect IT providers to deliver faster, more consistent services at a lower cost. But putting AI into individual PSA, RMM and security products only creates more intelligent silos. The real opportunity is orchestration: an AI layer across the entire technology stack that can bring these systems together and act more like a digital employee. I share what I’ve been doing with Grokbot and why I think this orchestration model is where MSPs need to be heading.

Brought to you by www.ciaopspatron.com

you can listen directly to this episode at:

https://ciaops.podbean.com/e/episode-372-orchestration/

Subscribe via iTunes at:

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Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show

Resources

CIAOPS Need to Know podcast – CIAOPS – Need to Know podcasts | CIAOPS

X – https://www.twitter.com/directorcia

director@ciaops.com

CIAOPS Blog

Join my Teams Shared Channel – CIAOPS

CIAOPS Merch store – CIAOPS

Become a CIAOPS Patron

CIAOPS AI Dojo

CIAOPS weekly news update – CIA Brief – CIAOPS

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Support CIAOPS

Get your M365 questions answered via email

Join my email list

A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

Updates

News and links mentioned in this episode

Copilot & AI

Security

Partners/MSP

Admin

CIAOPS Need to Know October webinar – AI M365 Administration automation

CIA Brief 20261024

image

Security

  • Hackers breach Microsoft 365 tenants via ConnectWise supply-chain attack
    Attackers got hold of the ConnectWise Cloud Backup (formerly SkyKick) application identities and signed straight into customer tenants as the app, so MFA never came into play. Some service principals then gave themselves Exchange Administrator or even Global Administrator and added credentials to other apps. If you’ve ever used SkyKick or ConnectWise Cloud Backup, search every tenant for the listed application IDs, check app secrets and certificates added since 13 October, and remember that disabling the app doesn’t kill tokens that were already issued.
    https://www.bleepingcomputer.com/news/security/hackers-breach-microsoft-365-tenants-via-connectwise-supply-chain-attack/
  • AI-driven, large-scale nation-state campaign using ARTEX enables supply chain compromise
    Microsoft attributes the ConnectWise compromise to Storm-0940, a China-aligned actor using the open-source agentic pen-testing framework ARTEX to try signing in to more than 2,250 tenants, sometimes reaching privileged cloud access in under three hours. Worth a look for the investigation guidance, including the advice not to delete the apps before you’ve reviewed their sign-ins. The bigger lesson is that attacks now run at machine speed through apps you’ve already trusted, so least privilege on multi-tenant apps and alerting on app credential and role changes matter more than ever.
    https://www.microsoft.com/en-us/security/blog/2026/10/21/storm-0940-uses-artex-agentic-ai-connectwise-supply-chain-compromise/
  • M365 Token Spray and Replay Campaign Compromises Business Email Accounts
    Huntress tracked attackers replaying stolen post-MFA tokens from the 193.26.115.0/24 range against 79 organisations, then registering rogue Entra devices, swapping out MFA methods and hiding inbox rules ahead of payroll fraud. Good reminder that a password reset alone won’t clean this up: revoke sessions, remove rogue devices and MFA methods, and lock down device-code flow with Conditional Access. Then audit every mailbox for hidden inbox rules.
    https://www.huntress.com/blog/token-replay-spray
  • Inside the LiteLLM 1.107.0 supply chain compromise: Credential theft through Python startup hooks
    A poisoned LiteLLM release on PyPI and in official container images dropped Python startup files that steal AI, cloud, browser and SSH credentials whenever Python starts, even if LiteLLM is never imported. If you or your clients run AI gateways or dev boxes with Python, check for this version, rebuild the environment rather than just uninstalling, and rotate every reachable secret from a clean machine. It’s another sign that AI tooling is now a prime supply-chain target.
    https://www.microsoft.com/en-us/security/blog/2026/10/23/inside-the-litellm-1-107-0-supply-chain-compromise-credential-theft-through-python-startup-hooks/
  • Agents are your newest insiders. Security must move at their speed.
    Microsoft’s identity team lays out how it wants agents secured: each gets its own Entra Agent ID, starts with no standing access, and receives task-scoped, time-limited Dynamic Permissions, with Dynamic Conditional Access tightening things as an agent’s risk rises. Discovery is also expanding to 60 local agent types, including Claude Code, Codex and GitHub Copilot. Still early, but this is the model to plan around, and the clear message is that agents should never simply inherit everything their user can reach.
    https://www.microsoft.com/en-us/security/blog/2026/10/19/agents-are-your-newest-insiders-security-must-move-at-their-speed/
  • Securing the agentic insider
    This is the executive framing of the same story: Microsoft says frontier models can’t be trusted by default and pitches “Guardian Agents” in Project Perception to supervise every agent action in real time. Nothing groundbreaking, but it’s a useful piece to put in front of SMB owners who assume the agents they switch on are automatically safe. Expect agent governance to become a standing line item in security conversations.
    https://blogs.microsoft.com/blog/2026/10/19/securing-the-agentic-insider/

Microsoft 365 & Windows

  • Cloud Update allows more rollout waves with custom gaps
    Now launched: you can set up more than three update waves using Entra ID groups and choose the delay between each one. That makes proper pilot groups for Office updates much easier to run. Worth a look if you’ve been stuck with a one-size-fits-all update ring for clients.
    https://www.microsoft.com/microsoft-365/roadmap?id=558251
  • Archive mailboxes can now grow past 1.5TB
    Rolling out now. Until now an archive stopped working once it hit 1.5TB, so this helps the clients with huge, long-retained archives. Check which licences qualify before you promise it to anyone.
    https://www.microsoft.com/microsoft-365/roadmap?id=560820
  • Troubleshooting playbook for Auto labelling in SharePoint and OneDrive
    A practical symptom-to-fix guide for Purview auto-labelling policies that run without labelling anything, covering missing prerequisites, simulation quirks, label priority and failure codes. It also confirms limits are rising tenant by tenant to 500,000 auto-labelled files a day and 20 million simulation matches. Worth bookmarking, but note it needs E5-tier licensing, so it applies to fewer SMB tenants than you’d hope.
    https://techcommunity.microsoft.com/blog/microsoft-purview-blog/troubleshooting-playbook-for-auto-labelling-in-sharepoint-and-onedrive/4564103
  • Create guidelines for a workbook with Copilot in Excel rules
    You can now add a visible “.Rules” worksheet that tells Copilot in Excel how to format, lay out and calculate in that workbook, and the rules travel with the file when it’s shared. Good reminder that a bit of structure beats re-prompting every time. It’s an easy win for clients with standard reporting templates, though it’s only fully supported in English.
    https://support.microsoft.com/en-us/excel/copilot/copilot-in-excel-rules
  • MC1515927 – Microsoft 365 Copilot: Critique and Council preview experiences will retire
    The Critique and Council previews in Researcher will be retired between late October and mid-November 2026, while Researcher and Analyst themselves stay. This only affects Frontier program users who had access to those previews, so most SMB tenants won’t notice. If you’ve trained anyone on them, update your guidance and give the help desk a heads-up.
    https://mc.merill.net/message/MC1515927
  • Copilot Code: Make the power of coding accessible to everyone
    Copilot Code is a new tab in the Copilot app where users describe a tracker, dashboard or app in plain English and Copilot builds it, grounded in their work data, then publishes it to the Microsoft-managed Copilot Managed Runtime. It’s rolling out through the Frontier program and needs a Microsoft 365 Copilot licence plus a usage-based spending policy, with local coding on PCs turned off by default. Still early, but expect a wave of citizen-built apps, so decide now who gets a spending policy.
    https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/copilot-code-make-the-power-of-coding-accessible-to-everyone/4562358
  • What’s New in Cowork: Expanded plugins and role-based skills
    Cowork now has ready-made role plugins for Sales, Service, Education and Legal, plus federated MCP connectors for live data from outside systems, with Power Platform connectors rolling out over the coming weeks. It can also kick off tasks automatically when a connected system changes, and admins control which plugins are available. Worth a look as a faster route to real Copilot value than building agents from scratch, but review those connectors before you turn them on.
    https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/what%E2%80%99s-new-in-cowork-expanded-plugins-and-role-based-skills/4566221

Cloud & AI

  • Advancing digital sovereignty with greater control and choice
    Microsoft is extending its Sovereign Cloud range: a Sovereign Control Panel goes into preview at Ignite, external key management with Azure Managed HSM is now generally available, and Azure Local adds multitenancy, Foundry Local and GitHub Enterprise Local. Nothing groundbreaking for most SMBs, but it’s useful ammunition when a client in a regulated sector worries about who controls their data. Azure Local multitenancy also opens up hosted sovereign services for larger MSPs.
    https://blogs.microsoft.com/blog/2026/10/20/advancing-digital-sovereignty-with-greater-control-and-choice/
  • Copilot Studio agents will be able to browse the web on their own
    Copilot Studio agents will be able to use Computer Use to browse the web on their own, visiting sites, pulling out data and downloading files, and it’s in development for January 2027. It’s powerful, so put guardrails in place before clients start using it. Given this week’s security news, think hard about what those agents can reach.
    https://www.microsoft.com/en-us/microsoft-365/roadmap?id=576272
  • Microsoft empowers more than 330,000 Volkswagen Group employees with Copilot
    Volkswagen has rolled Copilot out to more than 330,000 staff after a phased start with Copilot Chat, and it now has more than 26,000 agents active across the group in the past month alone. Nothing groundbreaking, but it’s a handy reference for SMB owners who want to see that Copilot works at scale. The phased approach of starting with free Chat and then moving to licensed Copilot is the same one I’d recommend for smaller clients.
    https://news.microsoft.com/source/2026/10/21/microsoft-empowers-more-than-330000-volkswagen-group-employees-with-copilot
  • An AI-cloned free tool is being dubbed ‘the end of software’
    The ABC looks at developers using AI to build near-identical free clones of Microsoft Office and Adobe Creative Suite, and at Reverse Engineer Anything, a trending GitHub tool that helps AI agents take apart and replicate existing software. Still early, and the legal ground is shaky, but expect clients to ask whether they can ditch paid licences for these clones. The real answer for business is support, security and compliance, not just features.
    https://www.abc.net.au/news/science/2026-10-22/reverse-engineer-anything-ai-software-cloning/107271480

After hours

The Sixty-Year Mission Trailer – https://www.youtube.com/watch?v=HWQTlYjJf1c

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week


CIA Brief 20261017

image

Security

Microsoft 365 & Windows

  • Retiring NTLM: Frequently asked questions
    Microsoft’s FAQ confirms NTLM will be switched off by default in the next major Windows Server and client release. It isn’t being removed yet, and current versions keep supporting it. You can turn it back on by policy for edge cases, but Microsoft won’t publish a list of its own apps that still rely on it. Nothing groundbreaking, but now is the time to start NTLM auditing on client networks and find the old NAS boxes, line-of-business apps and web servers that will break.
    https://techcommunity.microsoft.com/blog/windows-itpro-blog/retiring-ntlm-frequently-asked-questions/4550522
  • Introducing a team knowledge base, curated by Copilot and agents
    In Frontier preview, Copilot and agents can build and maintain a team knowledge base in SharePoint, made of linked markdown files pulled from email, meetings, chats and site content, and use it to ground agents working with the team. Still early, but this is Microsoft’s answer to agents giving poor answers because team knowledge is scattered and stale. It also means SharePoint structure and permissions hygiene matter even more before you switch it on for clients.
    https://techcommunity.microsoft.com/blog/spblog/introducing-a-team-knowledge-base-curated-by-copilot-and-agents/4564203
  • What’s New in Notebooks | October 2026
    Copilot Notebooks can now be created just by describing your goal, take Markdown, TXT and RTF files as references, and let you edit Word, Excel and PowerPoint files without leaving the notebook. Expanded reference types are generally available, while the rest is rolling out to Frontier first. Worth a look if clients are struggling to find a day-to-day use for Copilot, as project notebooks are one of the easier wins to show.
    https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/whats-new-in-notebooks–october-2026/4559105
  • SharePoint Skills
    The PnP community has published a library of around 60 free skills for Copilot in SharePoint, covering governance, document management, project reporting, site management and more. You install a skill once and call it when needed, rather than everyone writing their own prompts. Worth a look as a quick way to show clients practical Copilot value in SharePoint without building agents from scratch, though treat community content as something to test first.
    https://pnp.github.io/sharepoint-skills/

Cloud & AI

  • Frontier Pre-training at Microsoft AI
    Microsoft AI has finished pre-training MAI-Base-2, a 2.8 trillion parameter model it says beats every open-weight model it tested. It was trained on its own data, not distilled from other models, and Microsoft plans to license it to partners through Foundry. Still early, as post-training is still underway, but it’s another clear sign Microsoft is reducing its reliance on OpenAI, and that will shape what ends up powering Copilot and Foundry.
    https://microsoft.ai/news/frontier-pre-training-at-microsoft-ai/
  • Microsoft wins approval for 96MW Sydney data centre
    NSW has approved Microsoft’s A$1.26bn, 96MW data centre at Huntingwood in Western Sydney, though federal environmental approval is still pending before construction can start. For Aussie MSPs this means more local Azure and AI capacity in the years ahead, which helps with data residency and latency conversations. Worth noting for clients who still think “cloud” means their data leaves the country.
    https://thetechcapital.com/microsoft-wins-approval-for-96mw-sydney-data-centre/
  • MC1506318 – Copilot Studio: end of support for selected AI models
    Copilot Studio is retiring several older models, including GPT-4.1 and GPT-4.1 mini, on both the Standard and GitHub Copilot harnesses. Affected agents will be moved to a replacement model automatically, with the first migration dates in November. Good reminder to list which client agents are pinned to older models and retest them before the switch, because a model change can quietly change how an agent behaves.
    https://mc.merill.net/message/MC1506318
  • Introducing Microsoft Copilot for legal
    Microsoft has made more than 20 legal-specific skills and partner plugins generally available in Copilot. They do native tracked-change redlining in Word, draft from approved precedents held in SharePoint, and run multi-step contract work in Cowork. If you look after law firms or in-house legal teams, worth a look, because this is the first vertical package that makes a real Copilot business case for them. Just make sure precedent libraries and permissions are in order first.
    https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/introducing-microsoft-copilot-for-legal/4564246
  • Introducing Grok Voice 3.0
    xAI’s new speech-to-speech model tops Artificial Analysis’s Speech-to-Speech Index, with response times under a second, and it’s in the API at the same price as the previous version. Still early for most SMBs, but voice agents for after-hours phone answering and first-line support keep getting cheaper and better. Expect clients to start asking whether they can replace their phone answering service.
    https://x.ai/news/grok-voice-3
  • GPT 6.1 beats Gemini 4 Argon
    My latest model shoot-out in Copilot Cowork: GPT 6.1 Sol scored 9.15 against 7.55 for Google’s Gemini 4 Argon on the same prompt, and the full evaluation is linked in the post. Nothing groundbreaking for most users, as leaving Copilot on Auto is fine, but it’s a useful data point if clients ask whether they should pay for a separate Gemini subscription.
    https://blog.ciaops.com/2026/10/14/gpt-6-1-beats-gemini-4-argon/

After hours

Tesla’s Flying Roadster Revealed: Everything That Happened in 10 Minutes – https://www.youtube.com/watch?v=TWHXrLzUKJc

Editorial

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Watch out for the next CIA Brief next week

Need to Know podcast–Episode 371

In this episode I cover the latest Microsoft news, including Office moving into the new Copilot app, the new Copilot with Home, Code and Autopilot, usage-based Copilot billing for partners starting 1 December (initially not available in Australia), new partner margin and a Business Premium security promotion, Entra ID blocking script injection at sign-in, Outlook blocking MSIX attachments, deepfake detection coming to Teams, an Exchange Server security update, the 2027 Windows Update certificate expiry and the Microsoft Digital Defense Report 2026.

In my editorial I look at agent autopilots like Grok Bot, Microsoft Autopilot (formerly Scout) and Meta Muse, and how I’m using a team of Grok Bot bots to post to social media, monitor my Microsoft 365 tenant with a read-only global admin reader, make phone calls and even produce the intro and news segment of this episode in a clone of my voice. Did you notice? Love your feedback.

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Updates

Copilot

Introducing Office in the new Microsoft Copilot app Microsoft is bringing Word, Excel and PowerPoint into the Copilot app so you can create, edit and collaborate on documents without leaving Chat or Cowork. It is rolling out to Frontier customers from 9 October, so think pilots rather than mass rollout. https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/introducing-office-in-the-new-microsoft-copilot-app/4561230

Microsoft 365 Copilot release notes The latest release notes, covering 22 September to 6 October, show Copilot Search now embeds chat so users can search and then ask follow-up questions in the same place.https://learn.microsoft.com/en-us/microsoft-365/copilot/release-notes

Introducing the new Copilot with Home, Code and Autopilot Microsoft’s 25 September announcement of the new Copilot: Home brings Chat and Cowork together, Code lets people build small apps and automations in a sandbox hosted in your tenant, and Autopilot (previously Scout) is a persistent agent with its own identity, in private preview. Also covers the plugin registry, Copilot Managed Runtime and spend controls in Agent 365. https://blogs.microsoft.com/blog/2026/09/25/introducing-the-new-copilot-with-home-code-and-autopilot/

Money and partners

Partner Center announcements: October 2026 Usage-based billing becomes default-on for new Microsoft 365 Copilot Business licences bought through CSP from 1 December 2026, with a default cap of 4,000 Copilot Credits per user per month. It is initially not available in Australia. Also from 1 October, a 7.5% promotional pricing offer on Defender Suite and Purview Suite for Business Premium (customers under 300 seats) and new growth margin for Copilot, Microsoft 365 E5/E7, Defender Suite, Purview Suite and Windows 365 Enterprise. Link: https://learn.microsoft.com/en-us/partner-center/announcements/2026-october

Security and admin changes

Microsoft to block Entra ID script injection attacks starting in October Entra ID browser sign-in will enforce a Content Security Policy so only scripts from trusted Microsoft CDN domains run on the sign-in page. Rolling out mid to late October, on by default. Some browser extensions and helper tools that inject code may stop working, so test now. Link: https://www.bleepingcomputer.com/news/security/microsoft-to-block-entra-id-script-injection-attacks-starting-october/

Microsoft Outlook to block MSIX attachments used in attacks MSIX and MSIXBUNDLE attachments are being added to the blocked file types in OWA mailbox policies, starting early November. Admins can allow them via the AllowedFileTypes property if needed.  https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-to-block-msix-attachments-used-in-attacks/

Microsoft Teams to add third-party deepfake detection and impersonation protection New Microsoft 365 Roadmap entries show Teams integrating third-party deepfake detection signals and impersonation protection that warns about suspicious meeting organisers or participants, targeted for November. Roadmap dates can shift and third-party providers may mean extra cost. https://www.bleepingcomputer.com/news/security/microsoft-teams-to-add-third-party-deepfake-detection-impersonation-protection/

MSRC October 2026 security update release notes (CVE-2026-96940) On-premises Exchange Server security update released 5 October for CVE-2026-96940, CVSS 8.8, rated Exploitation More Likely, with no workarounds listed. Read the CVE page for impact details before briefing customers. https://msrc.microsoft.com/update-guide/releaseNote/2026-Oct

Exchange Server SE security update KB5129955 The fix is in Exchange Server SE security update KB5129955 (SU10 V2). If you still run on-premises or hybrid Exchange, patch promptly.

https://support.microsoft.com/en-us/servicing/exchange/server/update/2026/5129955

Microsoft: Outdated Windows devices will lose security protection next year Certificates used to connect to Windows Update expire on 17 May 2027 and 19 June 2027. Devices on unsupported Windows versions will lose Windows Update services, so audit old PCs and servers now.

https://www.bleepingcomputer.com/news/microsoft/microsoft-outdated-windows-devices-will-lose-security-protection-next-year/

Threat landscape

Insights from the 2026 Microsoft Digital Defense Report Microsoft’s 2026 report says threat actors are using AI across reconnaissance, social engineering, malware development and post-compromise activity, mostly within existing attack workflows. The fundamentals still apply: identity, least privilege and monitoring. https://www.microsoft.com/en-us/security/blog/2026/10/01/insights-from-the-2026-microsoft-digital-defense-report/

Editorial: agent autopilots

Grok Bot overview The agent platform I use for my bots: persistent cloud computer per user, skills and routines. https://docs.x.ai/grok-bot/overview Introducing Muse, Meta’s personal AI agent Meta’s consumer personal agent announced in September 2026.  https://about.fb.com/news/2026/09/introducing-muse-personal-ai-agent/

https://ciaops.podbean.com/e/episode-371/