OneNote error code 0XE0001462 bukxq 19999

I received the not so helpful error code OXE0001462bukxq 19999 on an iOS device when trying to sync some OneNote notebooks.

This error I believed was the because I was mixing and matching identities on the device and inside OneNote. The result was that the notebooks would load into OneNote, I could see the sections but not any pages. I will also say that I was also playing with Intune app protection policies at the same time on the device, which probably really didn’t help.

To get rid of the error I figured that I needed to change the login credentials for each notebook. Problem was I couldn’t see how to do that within OneNote.

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Turns out, what I needed to do was go into the iOS Settings, select OneNote and then down the bottom you’ll find an option to Reset OneNote as shown above.

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Once you select that you’ll see the above screen giving you the option to Delete all notebooks or Delete Login credentials, which is what I selected.

I then restarted OneNote and re-authenticated to the notebooks and I was away. An easy fix when you know how, just wish the error message was a little bit more helpful. However, in the end, problem solved and new lesson learned.

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