CIAOPS Need to Know Microsoft 365 Webinar–November

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The most under utilised tool in the Microsoft suite is OneNote. Join us for a deep dive into what OneNote is and how to make the most from it personally and professionally. There is also plenty of news that I’ll cover as well as open Q and A for any questions you may have.

You can register for the regular monthly webinar here:

November  Webinar Registrations

The details are:

CIAOPS Need to Know Webinar – November 2020
Friday 27th of November 2020
11.00am – 12.00am Sydney Time

All sessions are recorded and posted to the CIAOPS Academy.

The CIAOPS Need to Know Webinars are free to attend but if you want to receive the recording of the session you need to sign up as a CIAOPS patron which you can do here:

http://www.ciaopspatron.com

or purchase them individually at:

http://www.ciaopsacademy.com/

Also feel free at any stage to email me directly via director@ciaops.com with your webinar topic suggestions.

I’d also appreciate you sharing information about this webinar with anyone you feel may benefit from the session and I look forward to seeing you there.

Enabling legacy navigation in modern OneNote app

There are a couple of current versions of OneNote at the moment. Being a traditional OneNote user, I’m pretty wedded to my desktop version of OneNote 2016. However, I am moving more and more to the modern version of OneNote that typically looks like:


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If you prefer the traditional way of viewing notebooks and tabs but you like the modern OneNote then try the following in the modern OneNote app.


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Select the ellipse (three dots) in the top right of the app and then Settings from the menu that appears as shown above.


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From the menu that appears, select Options.


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Locate the Legacy navigation panes from under the Navigation heading and set this option to On as shown. You’ll most likely then need to restart the OneNote application.


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After doing so, you’ll see the ‘traditional’ navigation as shown above.

OneNote error code 0XE0001462 bukxq 19999

I received the not so helpful error code OXE0001462bukxq 19999 on an iOS device when trying to sync some OneNote notebooks.

This error I believed was the because I was mixing and matching identities on the device and inside OneNote. The result was that the notebooks would load into OneNote, I could see the sections but not any pages. I will also say that I was also playing with Intune app protection policies at the same time on the device, which probably really didn’t help.

To get rid of the error I figured that I needed to change the login credentials for each notebook. Problem was I couldn’t see how to do that within OneNote.

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Turns out, what I needed to do was go into the iOS Settings, select OneNote and then down the bottom you’ll find an option to Reset OneNote as shown above.

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Once you select that you’ll see the above screen giving you the option to Delete all notebooks or Delete Login credentials, which is what I selected.

I then restarted OneNote and re-authenticated to the notebooks and I was away. An easy fix when you know how, just wish the error message was a little bit more helpful. However, in the end, problem solved and new lesson learned.

CIAOPS Need to Know Office 365 Webinar–November

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This month we are going to look at one of my favourite applications – OneNote. OneNote is a digital notebook and can be used for a variety of tasks and has many, many benefits which I’ll dive you. OneNote will truly change the way you work and help you to be better organised, more productive and use less paper across everywhere you work and play. I’ll also cover off all the latest Microsoft Cloud news and update to make you even MORE productive!

You can register for the regular monthly webinar here:

November Webinar Registrations

The details are:

CIAOPS Need to Know Webinar – November 2018
Thursday 22nd of November 2018
11am – 12am Sydney Time

All sessions are recorded and posted to the CIAOPS Academy.

There of course will also be open Q and A so make sure you bring your questions for me and I’ll do my best to answer them.

The CIAOPS Need to Know Webinars are free to attend but if you want to receive the recording of the session you need to sign up as a CIAOPS patron which you can do here:

http://www.ciaopspatron.com

or purchase them individually at:

http://www.ciaopsacademy.com/

Also feel free at any stage to email me directly via director@ciaops.com with your webinar topic suggestions.

I’d also appreciate you sharing information about this webinar with anyone you feel may benefit from the session.

My OneNote daybook template

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A while back I detailed how I use OneNote to replace my paper diary. You can read about that here:

One of the ways I use OneNote

The main benefits of a “daybook” for me are:

1. It is searchable

2. It is backed up

3. It is available on all my devices

This concept of a “daybook” is something that I use in my Office 365 adoption process. I have users create their very own “daybook” as part of learning how to use OneNote and OneDrive.

Creating a whole OneNote diary can be time consuming and many people simply want a completed “daybook” template that they can start using immediately. If you do, then I have uploaded to my GitHub repository for you here:

https://github.com/directorcia/general/blob/master/Daybook.onepkg

Simply download the file and open it with your favourite version of OneNote.

Go forth, save the trees and OneNote.

Focus on the ‘Me’ services first

The way I approach Office 365 adoption for businesses is very different from the approach that many take. My experience shows that successful adoption is all about understanding the human experience rather than just implementing technology.

The vast majority of people and businesses are very change adverse. That’s normal. This means they are already wary of what technology brings their work life. Many have also had plenty of experiences where technology failed them and actually made their job more difficult. All of these factors are an accumulated mountain that implementing new systems inside a business need to surmount.

The solution is not to attack that mountain with more technology, it is to focus on enabling people with technology. It is about making technology more personal for the user and showing them how it can help them get their job done. It is about letting them become familiar with what the technology can do.

Thus, the starting point is always the individual, because we all know everyone wants to know ‘what’s in for me?’. If you don’t get individual buy in then you’ll never get business buy in. It’s the individuals that make the business succeed, not the other way around! So what’s the strategy here when it comes to Office 365 adoption?

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The approach I recommend is always to focus on the ‘me’ services in Office 365 first. These services to my mind are Yammer, OneDrive for Business, OneNote and Delve.

I have talked about why Yammer is the key starting point for adoption previously:

Why Yammer is still relevant

In summary, Yammer is a great way to make a big impact with little investment. It basically allows the business to work in public, which most businesses have never been able to do. Yammer also allows people to contribute and consume what is happening in the business and with those around them, on the desktop or on their phones. In short, it brings the social nature of being human into a business and in my experience produces huge initial wins for the business.

Once Yammer has been rolled out the next recommendation is to get users onto OneDrive for Business. In essence this gives them familiarity with the SharePoint experience of working with files but without being in the glare of everyone else in the business as they do with Team Sites. Because OneDrive for Business is personal, they can play, use and learn without fear of ‘breaking something’ or interfering with others. It has the added benefit of moving all their unbackedup data (desktop, My Documents, C: drive, etc) to somewhere they can easily access that just about anywhere. For the business, it provides greater compliance and security over their information.

Next up, I recommend OneNote. OneNote is an app that most people have never used but it is available on all platforms. That makes it easy to start saving information into. Once information is in OneNote it is backed up and sync’ed to all devices automatically. How many people do you know that carry a pen and pad wherever they go? Just about everyone right? Imagine the benefits those people would get if they recorded even some of their stuff into OneNote? The killer feature of OneNote is search. Since you have already got users hooked on OneDrive for Business, now you show them the benefits of creating and saving OneNote notebooks there. Whether they create one massive personal notebook or lots of smaller ones, it doesn’t matter. Now they have a digital notebook that never runs out, is always backed up and available on all their devices.

The final piece of the puzzle is Delve. How is Delve a ‘me’ service you may ask? Well, the way I see it, Delve is a user’s personal search engine. It allows them to search across all their documents, all the shared documents they have access to, their attachments as well information about others in the business. Remember how I said search is the killer feature of OneNote? It is actually the killer feature of Office 365.  Delve shows them THEIR document feed, the people THEY are interactive with most. It allows them to create THEIR OWN personal blog and so on.

Delve is also great from an administrator’s point of view because there isn’t much that needs configuring. However, for successful adoption an administrator MUST ensure that one feature of Delve is enabled. Can you guess what that is?

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Nothing looks worse than having just a shadow staring back at you from your Delve. To drive adoption successfully you MUST have the user’s profile picture there automatically or show them how to upload it themselves.

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Users will feel greater ownership if they see firstly, their own picture and secondly, pictures of the co-workers. Remember, you are implementing something like Office 365 to benefit users, not just for something to do. Thus, doing everything you can to promote buy in makes sense. There are so many other benefits of ensuring you have images in user’s profile that I won’t go into here, but rest assured, they are critical when it comes to adoption.

Once you have all these ‘me’ services rolled out, then you can start looking at ‘us’ services like Teams, SharePoint and so on. How do you know when the time is right to shift from ‘me’ adoption to ‘us’ adoption? Well, the metrics that you established prior to rolling out Office 365 should be the yard stick, however when users come to you and say things like:

– “Hey this Yammer thing is great, could we use it for this?”

– “OneNote is amazing, will work for this project?”

and so on. Basically, you’ll know then that the time is right to shift to rolling out ‘us’ services. You just have to wait till users start asking for them. At that point you know they are comfortable with the technology and have embraced the benefits themselves and now want to extend that elsewhere in the business. They are no longer afraid of the new technology, they see how it can make their lives easier. At that point, it is time to unlock your adoption achievement award and move on.

Thus, successful Office 365 adoption is about focusing on the individual before the team. It is about giving them ‘me’ services to allow them to become familiar in their own time and space. Once they do that they’ll come to you asking how these can be extended beyond their own world.

That is the way to do Office 365 adoption successfully in my books.