Enhancing Your Copilot Studio Agent with Topics and Actions

Video URL = https://www.youtube.com/watch?v=O-nHz5Z3Avk

In this video, we explore how to extend the capabilities of your Copilot Studio agent by integrating external knowledge sources using topics and actions. Here’s a step-by-step guide based on the video content:

1. Creating the Agent:

  • Start by creating an agent as usual, providing a description and general instructions. Ensure the orchestration option is selected and enabled. 0:12

  • The initial knowledge source selected is a single site, which allows the agent to answer questions in a basic manner. 0:23

2. Improving Information Retrieval:

  • To enhance the agent’s responses, especially for current news, create an action using Brave search. 0:54

  • Set up a free Brave account and obtain the API key for Brave search. 1:08

  • Configure the action to use Brave search for web news queries. 1:18

3. Creating and Configuring Topics:

  • Add a new topic that triggers when users ask about news. 2:01

  • Describe the trigger conditions and steps for the topic. 2:13

  • Create a search query variable to feed into the Brave search action. 2:31

  • Ensure the variable captures the prompt and keywords from the user’s query. 3:09

4. Testing and Publishing:

  • Test the setup by asking the agent for the latest news on a specific topic, such as “Alpine” or “Ferrari”. 3:58

  • Verify that the topic triggers correctly and retrieves detailed news results via Brave search. 4:19

  • Publish the updated agent to make the enhancements live. 4:35

By following these steps, you can significantly improve the relevance and detail of the information your Copilot Studio agent provides, leveraging external knowledge sources effectively.

Thank you for watching the video!

Techwerks 27

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CIAOPS Techwerks face to face returns to Melbourne CBD on Thursday the 22nd of May 2025. The venue for the event will be:

Melbourne City College
Level 9, 120 Spencer St
MELBOURNE VIC 3000

The course is limited to 20 people and you can sign up and reserve your place now! You reserve a place by completing this form:

http://bit.ly/ciaopsroi

or by sending me an email (director@ciaops.com) expressing your interest.

The content of these all day face to face workshops is driven by the attendees. That means we cover exactly what people want to see and focus on doing hands on, real world scenarios. Attendees can vote on topics they’d like to see covered prior to the day and we continue to target exactly what the small group of attendees wants to see. Thus, this is an excellent way to get really deep into the technology and have all the questions you’ve been dying to know answered. Typically, the event produces a number of best practice take aways for each attendee. This event will largely focus on AI including Copilot, Agents and Agent creation, etc with a special focus on what is relevant for small business.

Recent testimonial – “I just wanted to say a big thank you to Robert for the Brisbane Techworks day. It is such a good format with each attendee asking what matters them and the whole interactive nature of the day. So much better than death by PowerPoint.” – Mike H.

The cost to attend is:

Gold Enterprise Patron = $50 ex GST

Gold Patron = $90 ex GST

Silver Patron = $180 ex GST

Bronze Patron = $360 ex GST

Non Patron = $720 ex GST

I hope to see you there.

SharePoint Agents PAYG costs

image

To get a better idea of the costs of using SharePoint Agents, I’d suggest you have a look at:

https://techcommunity.microsoft.com/blog/spblog/consumption-based-pricing-for-sharepoint-agents/4389591

with the highlight being:

Under the PAYGO model, customers are billed $0.01 per message. Each interaction with a SharePoint agent uses thirty-two (32) messages, so customers are billed at $0.32 per interaction with SharePoint agents. The PAYGO meter uses your Azure subscription as the payment instrument, ensuring seamless integration with existing billing processes. This meter is available worldwide.

and

There are no in-product feature differences between the PAYGO meter, and the SharePoint agent included in the Microsoft 365 Copilot license. Users have the same capabilities and benefits, regardless of the billing model they choose.

Thus, with each interaction being $0.32, let say that typically a user will interact with SharePoint agents three times during any inquiry. That makes it about $1 per enquiry. If we now say that an average user will make 20 inquiries per day, that is $20 per user per day. Multiply that across all the users in an organisation and you can see how it could get very expensive very quickly.

Clearly then, pay as you go SharePoint agents is for very low volume of usage across the organisation, typically one enquiry per day. Otherwise, it make more sense to buy a full license of Microsoft 365 Copilot for the user in question because they effectively get unlimited SharePoint agent enquiries as well as a personal AI assistant plus more.

If you combine any other pay as go usage of Copilot, such as with Copilot Studio as I have outlined before, then it make far more sense to get a full Microsoft 365 Copilot for those who need to use any AI tools. However, pay as you go billing does provide you the flexibility to mix and match with full Microsoft 365 Copilot licenses. If you have a business with 5 major users and 20 casual users then teh starting point is for those 5 users to have full Microsoft 365 Copilot license, while the rest simply use an Azure subscription to cover any incidental costs until the point when another person in the business needs a full license.

To keep control of any SharePoint or Copilot pay as you go, you shoudl always set up a budget in Azure as I have outlined before with Security Copilot

Pay as you SharePoint agents do provide a degree of flexibility of quickly and easily enabling AI across your SharePoint information for your whole organisation but if usage of AI starts to grow then so too will the costs, and potentially quite dramatically if appropriate limits are not configured. The best option with pay as you go SharePoint agents then is its use in combination with full Microsoft 365 Copilot licenses for users who need to use AI extensively in their jobs, while casual users can remain on the pay as you go option. The good news is that you do have the flexibility to mix and match with the two types of licenses as needed and Azure does give you the added benefit of being able to turn off immediately where Microsoft 365 Copilot licenses are typically an annual commitment.

Copilot Studio PAYG costs

Now that I have set up pay as you go (PAYG) Copilot Studio via an Azure subscription, the next big question is what are the costs likely to be? These are somewhat hard to quantify exactly because it ‘depends’ on a lot of factors.

Start with:

Copilot Studio licensing here:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/billing-licensing

which says:

  • Pay-as-you-go: $0.01 per message

but then it isn’t a simple ratio of 1 question = 1 message, oh no. You need to look at this:

Message scenarios

which gives you this table:

Screenshot 2025-03-13 140428

The example Microsoft provides is:

Diagram illustrating various Copilot Studio events and their corresponding billing events.

Each interaction with an agent might utilize multiple message types simultaneously. For example, an agent grounded in a tenant Microsoft Graph could use 32 messages (30 messages for the Microsoft Graph grounding, and two for generative answers) to respond to a single complex prompt from a user.

Agent costs depend on an agent’s complexity and its usage.

Inside the Power Platform admin center, under licensing and Copilot Studio I see this:

Screenshot 2025-03-13 141042

if I drill into this a little more I find:

Screenshot 2025-03-13 141024

Ok, so 2,040 messages is the usage.

I then waited and checked my Azure billing for the period and it reports:

Screenshot 2025-03-13 134801

which is AU$20.30 for Copilot Studio usage across those 2,040 messages I suggest. If you divide the cost by the messages you come out to around that suggested $0.01 per message as expected.

How does that relate to usage? Again, hard to exactly quantify as I was the only user and I was building and testing an autonomous agent with Copilot Studio for around 8 hours roughly. Thus, that means an average of 255 AI message per hour or 4.25 messages per minute.

Based on that, the best estimate (rule of thumb) I could give you would be, based on ‘average use’ across a typical day (8 hours), for a single user using Copilot regularly throughout the day the cost is going you around AU$20 per user for that 8 hours of sustained usage.

I fully appreciate this is nowhere near exact but, so far it is the best average I can come up with for sustained daily usage.

If we assume that a ‘normal’ user is not going to using AI in the sustained manner across the whole day we could then apply say a 50% usage discount and settle on around AU$10 per user per day for an ‘average’ user using Copilot resources in an ‘average’ way per day. More intensive usage would be considered around AU$20 per user per day I suggest.

In summary then, via my imperfect observations and calculations I would suggest to you that if you do indeed implement Copilot service via Pay As You Go (PAYG) then the ‘typical’ costs you can expect would be around AU$10 per user per day up to AU$20 per user per day. If this was sustained across a full month then you would be looking at $300 per average user per month which is way above the cost of a full license of Microsoft 365 Copilot whih which would be a flat fee of around AU$45 per user per month.

This is the best estimate I can give you and your costs and usage will vary but I think $10 per user per day for average Copilot use on a PAYG plan is as good as any place to start.

Clearly then, if your users are planning on sustained Microsoft 365 Copilot usage a paid license of Microsoft 365 Copilot is a much more effective investment from what I can determine.

Copilot for M365 Administration

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A while back, I spoke about the fact that Microsoft was bringing Copilot to many of the administration portals in Microsoft 365. As you can see above I now have Copilot in my Microsoft 365 admin center.

image

You can see that it provides a pretty comprehensive answer when I ask it a common administration task such as resetting a users password.

All of this is available to all administrators provided there is just ONE full license of Microsoft 365 Copilot in a tenant! You can read more at :

Copilot in Microsoft 365 admin centers

I would expect to see Copilot for M365 administrator start to appear in more and more places in the future. How much easier will email troubleshooting appear when it arrives there?

Need to Know podcast–Episode 339

In this episode I try and explain Microsoft 365 Copilot Chat and where it fits into the Microsoft 365 environment, which is challenging without visual but hopefully it gives you a better idea. In essence Microsoft 365 Copilot chat is free to all Microsoft 365 users and provides the same AI across just the web but with commercial data protection. You can extend those capabilities by adding metered billing if desired before stepping up to the full paid version of Microsoft 365 Copilot.

I also have Microsoft Cloud news and updates for you as well as part of this episode so tune in.

Brought to you by www.ciaopspatron.com

You can listen directly to this episode at:

https://ciaops.podbean.com/e/episode-339-copilot-chat/

Subscribe via iTunes at:

https://itunes.apple.com/au/podcast/ciaops-need-to-know-podcasts/id406891445?mt=2

or Spotify:

https://open.spotify.com/show/7ejj00cOuw8977GnnE2lPb

Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show.

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