Failed to create empty document

Just found that you get this error “Failed to create empty document” when you attempt to open the Arcserve Brightstor Manager when using Remote Desktop connection to your server after installing Internet Explorer 7.0. Computer Associates have a knowledge base article here but basically :

1. Shutdown the Brightstor Manager

2. Rename the file psapi.dll located in :\program files\ca\brighstor arcserve backup to psapi.dll.org

3. Restart the Brightstor Manager

Simple eh ?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s