Month: September 2007

Remote Web Workplace failing to login

So before leaving the client we just upgraded to SBS2003 Service Pack we checked everything we could think of, and it all worked.
 
Well we get a call the following day saying that Remote Web Workplace was allowing users to log in but then logging them directly out again before they could choose which computer they wanted to connect to remotely.
 
When we checked we didn’t find a problem using our login. When we used the users credentials to login to Remote Web Workplace we were logged straight out. Strange.
 
So we checked the user rights on the server for remote access and nothing had changed. Next stop Google, from which we found the following article:
 
 
Turns out that during our updates the Remote Web Workplace web site had “somehow” been switch across to using ASP.NET version 2.
 
So we logged back into the server and opend the IIS manager via Start | All Programs | Administrative tools | Internet Information Server. From here we selected the default web site and located the Remote site underneath. Right mouse clicked and selected Properties. Here we found a tab heading ASP.NET. Sure enough the current setting was version 2 not version 1. We pulled down the options and selecet ASP.NET version 1. Note that by doing this you lose access if you are using RWW to access the server.
 
Now it all works fien again. Strange eh? must be something to do with user rights and ASP.NET V2.0. Main thing is that it all works now and the client can continue working remotely (on a weekend – Why? I ask).

Windows Small Business Server Service Pack 1 has encountered an error

Ok, so why are we getting this error if Service Pack 1 for SBS 2003 has been out for years? Well, believe it or not some people haven’t even installed it! Why, because they aren’t technical people and their previous IT people didn’t believe in Service Packs.
 
So, it’s time to roll up the sleeves and install this sucker. Everything seemed to be goin rather well until we received the following error during the installation of the final component of the SBS 2003 service pack :
 
Windows Small Business Server Service Pack 1 has encountered an error. For more information review the most recent entry in the setup error log c:\program files\microsoft integration\windows small business server 2003\logs\setup.log. Then correct the error and run Service Pack 1 again.
 
You can then click to open the log, which we did. Inside the th log we noted the following :
 
An error occurred while installing Microsoft Office Outloook 2003 (SP1). Rerun the setup and retry installaing Outlook.
 
Ok, why is this happening. Again, after a bit of Googling and troubleshooting it appears that the previous IT people deleted the entire \Clientapps folder to create space as Exchange Server information stores increased. So without the \Clientapps\outlook2003 folder and an msi inside guess what you get an error!.
 
You probably don’t need to rerun the installation just to over come this problem if Outlook is operational on the desktops. It would also appear that this error happens if you have relocated the \clientapps directory to another drive on the machine. This can be overcome by making changes to the registry to tell SBS 2003 where each \clintapp folder is.
 
Handy hint – before running SBS 2003 SP1 check to whether the entire \clientapps directories exist and that their location in the registry is correct.

Error 0xC0070643 while installing Exchange 2003 Service Pack 2

So we comence an installation of Exchange 2003 Service Pack 2 onto an SBS 2003 system and get the following nasty error :
 
Setup failed while installing sub component Exchange Activesync with error code 0Xc0070643 please consult the installation logs for detailed decription. You can cencel the installation or try the failed step again.
 
If you press the Retry button yo u receive the same error, if you press Cancel the installation process continues and completes.
 
The issue turns out to be that the version of msxml3 installed on the system is a letre version than the one that comes with Exchange Service Pack 2 ( which I think is msxml SP5). Ther version on this system was msxml3 SP7. Why oh why Microsoft.
 
A quick Google turned up two possibilities :
 
 
This one which gets you to copy and rename files, which we found didn’t work.
 
The other solution is from Susan Bradley at :
 
 
Now when we looked at the specific registry key she mentions in her article we couldn’t locate the key. so we looked through all the entries under HKLM | Software | Classes | Installer | Products till we found one where the product key equalled ‘Microsoft XML Parser‘. We then exported the key from the registry as a backup and deleted it.
 
When we reran the Service Pack setup everything went through without an error – PHEW.
 
Once again, the Susan the Diva saves the day!

Removing a share after deleting the directory

If you have created a share and then deleted the share without first deleting the directory you leave an ‘orphaned’ share that will log an error in the System Event logs (Event ID 2511) when the system boots.
 
To remove this ‘orphaned’ share simply go to the command line and type :
 
net share /delete
 
and the share name will removed from the list of shares the server creates on startup.

Lacie ethernet storage problems

Recently been working the 2TB Lacie Ethernet Network storage device and encountered a few issues when attempting to backup or copy large files to the device.
 
The device came with V5.0 software installed and (typically) the solution is to upgrade to V6.0 software. We received this from Lacie support :
 

Version 6.0.0 of the system software has been released. It is based on Windows XPE SP2 and solves many issues. Please provide your shipping address (no PO Boxes) if you wish to try version 6.0.0. We can ship you a copy.

 

Alternatively you can download a copy from the LaCie public FTP site.

 

FTP server address: 207.189.107.141

 

File name: ED v6.0.0 ECS.iso

 

Please note that the 4 HDD must be zero’ed for the v6 restore to work.

 

However, interestingly when we looked closer at the CD’s included with the device they were V6.0 software. For some reason we received an unit with an old version of software.

 

So upgrade and things should be rosy.