Giving new Microsoft support offerings a chance

As I am only a small business my ‘traditional’ relationship with Microsoft is only as an ordinary reseller. This is probably the lowest level available to those dealing with Microsoft. Of course I have other more high level relationships (like being an MVP), however I like to ‘pretend’ to be an ordinary reseller now and then so I can understand what my SMB peers experience when dealing with Microsoft.
Since July 1 2013 Microsoft has been making changes to the way it deals with partners. One of these is the following:
from – https://mspartner.microsoft.com/en/uk/pages/support/partner-network-support.aspx
Note: Beginning July 1, 2013, email support will be phased out for all partners, and phone support will be limited to partners with competencies or Microsoft Action Pack subscriptions. Email support for all partners and phone support for partners without a competency or an Action Pack subscription will be replaced by an RSC agent–supported forum in the Partner Support Community.
So my original Office 365 tenant (still on Wave 14) was due to expire in 7 days. I wanted to keep this tenant if I could so I could go through the migration process to Wave 15 and document it. Previously, all partners had to do to resolve these issues was to call Microsoft Partner Support, speak and rep and get the trial extended. Easy as. Having called after July 1 I was greeted with the fact that I could no longer do this as a lowly reseller. I certainly felt unloved initially.
My only option appeared to be the partner forums for Microsoft cloud benefits which after a little searching around I found here:
http://partnersupport.microsoft.com/en-us/mpnpartnermem/forum/mpnpmcless
I posted a message and I received a public message a day or so later saying:
Hello Robert,
Thank you for your question.
All internal-use subscriptions will be extended by July 15th, 2013 automatically. Subscriptions may go into a “In-Grace” period while awaiting for the extension. This is normal and will not interrupt the services.
Please note that I have sent you a private response to further assist you on this matter.
Best regards,
Sandy
Partner Support Community
I also received a private message saying that the trail had been expended as I wanted.
I see many smaller partner bemoaning the changes that Microsoft is making and how they are ‘turning away’ from SMB resellers. Initially, I too felt the same thing when I made my call about getting the tenant extended. But you know what? Any relationship is a two way street and I realized that I also need to embrace the new way Microsoft handles things. Once I did I got an excellent results and am very happy.
As painful as change is it is something that is part of life. if Microsoft is changing its business then resellers and customers who want to maintain a relationship need to also change. In some ways this change can be for the better and I can now better appreciate why Microsoft has made the change to forum based support.
The end result? Don’t be too quick to judge change as being bad just because it is different from the way things were!

Context decisions

I have come to realise something of late. Every time you are faced with a tough choice you are at your context boundary. Think of the world in which you inhabit as a glass container. When you reach one of the sides you are at the context limit of that container.
So too it is with your mental state. Let’s look at this in a business context, although it applies just as readily elsewhere. When you are faced with something that you ‘can’t do’, is ‘too hard’ or is ‘too difficult’ you should recognize that you are at your context boundary. This is a good thing because it means that you are now only a short distance from expanding your context and growing to the next level.
The problem is that pushing through this context boundary is much more difficult than actually getting to it. That’s why so many people simply give up or back off when it gets ‘too hard’. Those that end up being successful are able to push through this context boundary and expand to the next level.
The simple thing I have come to realize is that when you hear yourself say it is ‘too hard’ you firstly know that you have reached your context boundary. The second thing to realize is that to grow and expand your context all it takes is a little more effort to move through that barrier.
As simplistic as it sounds I have found a lot of strength understanding and acknowledging these two points. It has allowed me to step back and say ‘you know what? If I can go just a little bit more I’ll be through this and onto bigger things’. That has certainly provided the energy to actually push through the barriers and achieve what I want to achieve.
Simple stuff I know but in most cases that is what makes all the difference for success.

The power of “off”

For those that are regular readers of this blog you’ll know that I have been working hard to reduce the about of on site technology I have. Recently, I migrated this blog to Blogger and finally switched off the server that I used to host it. That now meant that I had no systems that needed to be constantly on. That prompted me to take the initiative and turn everything off when I wasn’t using it.
So unless I need my desktop, laptop or storage server they remain off. The consequence of that? I have cut my power bill by about one third which is fantastic! I am now getting into the habit of powering off everything else that might consume power to see whether that may any additional difference. I somehow doubt it as most of power was being consumed by running PC’s.
This immediate saving in power consumption got me thinking about what else could/should be “turned off”?
One of things that I note many people never turn off is their mobile. I understand that some people need to be constantly available but is that REALLY you? A while back when we never had mobiles people seemed to survive. Yet, where ever I go these days I see people with a mobile glued to their ear having long conversations. Don’t get me started about the dangers of using a mobile over extended periods of time but do REALLY need to use it that much?
I know people that complain about poor sleep quality yet they leave their mobiles on all night and even answer emails ‘because they can’t sleep’. How about you try turning the mobile OFF and see whether you sleep better? You are the master of the mobile not the other way around! Use technology to improve not hinder your life I say.
Another challenge that many people seem to face these days is actually ‘turning off’ from technology and turning onto people. Sure, every one is on Facebook, Twitter, and so on but are these REAL relationships? Are these who would do you a favour? Hmmm…probably not. Why? Because even though they converse with you on social media they still don’t really ‘know’ you. Remember, something like 80% of human communication is non-verbal via things such as body language. By only chatting over emails and social media you are going to miss a lot of this.
Now tell me how many times you have met with someone or a group and everyone seems to spend all their time look at their phones? A tad rude? Again, they again can’t ‘switch off’. The technology is controlling them, some may even say they are addicted.
Perhaps the most pure form of ‘switching off’ is simply to mediate. When was the last time you found somewhere quiet and just sat? Did nothing? Allowed your thoughts to come and go? No TV, no Internet, no mobile, etc. In today’s always on, always busy world I think you’d struggle to find anyone who does this regularly. However, don’t think that being constantly ‘on’ doesn’t come at a price. To your health, your relationships and even you hip pocket (someone’s paying for all those mobile calls!)
Perhaps the message for this post is that if you are feeling burnt out, stressed and tired when was the last time that you just ‘turned off’? If you haven’t I’d suggest you at least give it a try over a two week period and see if you are not the better for it. Just like the money I saved when I turned off my desktops, I’m sure you’ll save a huge amount of energy and more importantly it will provide focus for what is really most important in your life.

Evernote turns 5

Although I am a HUGE Microsoft OneNote fan I have also always been a HUGE fan of Evernote. The ability to take notes on any device (including directly form the web is priceless). The ability to have all these notes sync’ed across all the devices all the time so they are always up to date is again priceless.
I think that one of the things that you find with successful people is that they WRITE THINGS DOWN. From to-do lists, to notes, to FAQs, to procedures and policies, blogs, what they share in common is a desire to get information out of their head and down somewhere. If you read David Allen’s “Getting Things Done” (aka GTD) one of his big mantra’s is getting things out of your head and down somewhere to be more productive. It is simply but so very effective.
I think Evernote now has some real competition with Microsoft OneNote being available with every version of Office and also via Office Web Apps. However, I hope that Evernote continues to innovate and develop their product because I still use it very regularly.

With Evernote now exceeding 65 million users I am proud to say I was an early adopter who understood the benefits of what Evernote was creating (as evidenced by my Evernote user number above).
So, if you are not writing things down then you are going to struggle to succeed. If you want a smart way to getting stuff out of your head you can’t go wrong with Evernote. Not only is it a brilliant product it is also FREE! Thus, there is no reason why you shouldn’t be using it everywhere if you want to be successful.

Revenue before expenses

So many people who run businesses I know focus on expenses before revenue. I think that is totally the wrong way of looking at things. Let me give you some reasons why.
Many say they they want to minimize their tax. Great, that should be part of your strategy but it shouldn’t be your major strategy. For example, many business owners elect to keep the money in their business and only draw out the minimum they require as they require. That minimizes their taxable income sure but it comes at a penalty.
By minimizing your personal revenue that way when it comes to taking out a loan for a house, a car or anything the bank is going to look at the minimal income produced and possibly reject the application even though there maybe ‘oodles’ of money in the business.
Hopefully, at some stage you are going to want to draw that wealth out of the company and guess what? It is going to get taxed then. Chances are it will probably be taxed at a high rate. This typically happens when you need the money for an emergency.
To me paying yourself only a minimal income is focusing on expenses rather than driving you to expand the revenue the business generates. The old adage in budgeting is that you should ‘pay yourself first’ and then work out how to manage the rest. For me, it is the same in business. You should always pay yourself a decent rate, pay the tax (because you’ll probably have to pay it anyway at some stage) and focus on growing revenues which is more likely to help your business succeed.
Minimizing expenses is a defensive business strategy that makes you more vulnerable the longer you pursue it because it doesn’t promote growth and tires you out. Also, as any fighter will tell you, you can’t defend forever, sooner or later you get hit. Alternatively, if you focus on revenues before expenses you are improving the strength of your business and making it more resilient. You are also enjoying the fruits of your labour instead of deferring it until some unknown date in the future.
The bottom line is that you should be out there looking for business income rather than staying glued to a screen wondering how to save money. Again, revenue before expenses.

Free 74-324 Exam Voucher offer (AU Only)

I am happy to announce, through the generosity of Microsoft, that I have a limited number of FREE vouchers (valued at over $200) for exam 74-324 Administering Office 365 for SMB. These exam vouchers expire on June 30 so you’ll have to be quick.

To be eligible for a free voucher all you need to do is purchase any of the following items:

– 74-324 Administering Office 365 for SMB Exam Cram notes

Office 365 bootcamp notes

– Office 365 and SharePoint Guide

Unfortunately, this offer is only available to people within Australia and expires on June 30.

Once you purchase a product, contact me via email (director@ciaops.com) with a date on which you plan to sit the exam and I them provide you with the discount code you can use when you register.

So, if you want to get Office 365 certified before June 30 be quick to take advantage of this offer as free vouchers are limited.

 

Office 365 bootcamp notes now available for purchase

Probably the handiest reference I have created when it comes to Office 365 is my bootcamp OneNote notebook. I am basically in there every day updating and adding information I find about Office 365.

Until now, this notebook was only available to my Guide subscribers and those who attended my bootcamps. It is now however available for purchase directly from the CIAOPS publication page.

The single download zip package includes:

– Office 365 bootcamp notes (55MB)

– 5 supporting Office 365 files and checklists

– 4 x PowerPoint 2010 74-324 exam cram slide presentation decks

– OneNote 2007 74-324 exam cram course notes

The Office 365 bootcamp notebook contains over 100 pages of information, links, how to’s and real world troubleshooting tips. You can view the contents here.

I honestly believe that you’d be hard pressed to find a more comprehensive amount of Office 365 information in a single location. If you are working with Office 365 I’d be surprised if the notebook doesn’t save you time while the supporting files and checklists will make any dealings with customers much smoother.

Don’t forget that if you want access to always update OneNote file you’ll need to subscribe to my Office 365 and SharePoint Guide, which you can do at http://www.wssops.com.

Best blog posts from May

Once a month I take a look back over what I find the most interesting posts from the same month in previous years. Here’s what I found interesting when I delved into the archives.

2012

Doing SharePoint no favourshttps://blog.ciaops.com/2012/05/doing-sharepoint-no-favours.html

In this post I highlight how, in my opinion, Microsoft had ‘dumbed’ down SharePoint on the Office 365 P plan far too much. They had left out or hidden many of the best features of SharePoint. Doing that, I didn’t think, would really drive the adoption of SharePoint. I am glad to say things have changed with the new (Wave 15) version of Office 365 and P Plans.

2011

Locked SharePoint sitehttps://blog.ciaops.com/2011/05/locked-sharepoint-site.html

One issue that does arise with SharePoint sites on premise when a backup fails is that the site becomes locked. This is because it is put into ‘read-only/locked’ mode while the backup is taking place. This post details how to unlock a site after something like this happens.

Erky Perkyhttps://blog.ciaops.com/2011/05/erky-perky.html

This post details how all updates to SharePoint 2010 need to have a manual command line operation run to complete. If you don’t run this then you are not updating your SharePoint 2010 site.

2010

SharePoint 2010 on SBS 2008 – Yes but why?https://blog.ciaops.com/2010/05/sharepoint-2010-on-sbs-2008-yes-but-why.html

After a series on posts on how you can get SharePoint 2010 Foundation running on SBS 2008 I step back and look at the business reasons why this is probably not such a good idea.

Sweathttps://blog.ciaops.com/2010/05/sweat.html

Here I look at the fact that success is all about working beyond the average. If you want to improve your physique then you need to exercise. Likewise, if you want to improve your business you need to work hard. Simply doing the same every day leads to mediocrity and places you and your business at risk.

2009

Distractionshttps://blog.ciaops.com/2009/05/distractions.html

If you are frustrated that you aren’t getting things done then I would suggest you examine whether you are permitting distractions to syphon you time and productivity away.

Complaint handlinghttps://blog.ciaops.com/2009/05/complaint-handling.html

Does your business have a formal process for handling complaints? Most businesses treat complaints with contempt, however they are some of the greatest sources of feedbacks and can easily be converted into raving reviews. However, to do this you should have a formal process in place.

2008

Why people don’t use SharePointhttps://blog.ciaops.com/2008/05/why-people-don-use-sharepoint.html

My thoughts on why people don’t use SharePoint and what can be done to overcome this.

The relationship bankhttps://blog.ciaops.com/2008/05/the-relationship-bank.html

Dealing with others requires a relationship and in this post I share my thoughts on how you can ensure that your relationships can have greater than normal chance of success.