Adding multiple mailbox to a SharePoint eDiscovery centre

One of the great ‘enterprise’ features you receive with the higher end Office 365 plans is eDiscovery. This basically allows you to trawl through all the information you have in Office 365 looking for matches to your query.

One of the options available is to create an eDiscovery centre in SharePoint Online which I covered in a previous blog post here:

SharePoint Online eDiscovery

It is important not to overlook the fact that the SharePoint Online eDiscovery centre can be used across SharePoint Online and Exchange Online.

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So if you create a new eDiscovery Set, you then need to define the Sources that the set will work across (i.e. search through). You do this by selecting the Add & Manage Sources hyperlink.

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You’ll then see this take you to a dialog where you can select the individual mailboxes you wish to search along with any SharePoint locations.

But what happens if you want to search across multiple mailboxes? Do you have to enter them in individually?

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In this case, because there are already email distribution groups established we can use these to select a group of users.

Here there is an existing email distribution group called Sales Team.

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If you therefore enter the distribution email group into a mailbox location and select the Check Name icon to the right, you should see a green tick appear to the left indicating that it is valid.

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When you save this source you should then see that all the mailboxes of the email distribution group have been added as Sources for eDiscovery.

Thus, if you want to include every email inbox simply create or use an email distribution group in Office 365 that includes all mailboxes.

Working with Exchange Online Shared mailboxes in OWA

On of the big advantages that Office 365 provides is the ability to create as many ‘shared mailboxes’ as you like. Typically these ‘shared mailboxes’ are used for common function like info@, sales@, support@ etc.

You can’t open a ‘shared mailbox’ directly, however a user with an Exchange Online license can open it via Outlook either on the desktop or via Outlook Web Access (OWA).

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Firstly, navigate to a users Outlook Web Access by logging into the Office 365 portal.

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In the top right corner select the users name (in this case Alex Darrow) and from the menu that appears select Open another mailbox…

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Enter the email address of the mailbox to be opened (in this case (info@ciaops365d10.onmicrosoft.com). You of course need the rights to open the mailbox before hand.

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This will then open that mailbox in a new browser tab as shown above.

This is all well and good if you only need to work with the ‘shared mailbox’ occasionally. What happens if you want to interact it with a lot directly from your browser?

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In that case, return to Outlook Web Access and right mouse click on the name of the mailbox, which is directly above Inbox (here Alex Darrow). From the menu that appears select add shared folder…

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As before, enter the email address of the shared mailbox and press OK when complete.

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In a matter of moments that shared mailbox will appear below all the other folders of the primary user mailbox. Now, provided you have the rights to can also drag and drop email into or out this mailbox to your primary mailbox.

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To remove this shared mailbox from you OWA, simply right mouse click on it and select removed shared folder.

So, working with ‘shared mailboxes’ is just as quick and easy as using Outlook on the desktop in Office 365.