Business basics–1 of 5

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This is the first in a series of blog posts about improving your business. This method is based on the mentoring techniques I use with my students. It could just as well be applied to anyone who draws an income, however it is really aimed at those people who run a small business. The idea is to look at single concept in each blog post rather than getting to bogged down in the full concept. If you like what you read let me know and I’ll keep expanding on these topics in time.

The 5 topics that I will cover in these blog posts when it comes to business are:

  1. Reason
  2. Revenue
  3. Resources
  4. Risk
  5. Reduction

You need to be prepared for concepts from the ‘other side of tracks’ here. I see so many others providing business growth solutions and advice which in my opinion simply don’t work. They over look the fundamentals and try to get people to apply complex marketing and sales techniques on a shaky foundation. That means their chances of success are low, which again is what I see. My aim in these post is to provide you the foundation of what you should consider before looking to other solutions of business growth. Once you have these good foundations then and only then can you add the additional offerings I see out there in the market and then their chances of success are almost guaranteed.

So let’s kick off with the first part – Reason.

Here’s a little experiment I’d suggest you try. I call it my ‘BBQ test’ but it works equally well anywhere. Next time you are talking to your peers ask them why they do what they do. Ask them why they run their business? Most importantly listen closely to exactly what they say and the words they use because that will tell you a lot about their business and themselves.

Most of people whom I mentor on business or ask this question of (say 75%) simply look at me blankly when I ask and can provide no real reason for why they do what they do. Most simply do what they do every day purely because it’s the routine they have become used to. In other words they are operating on auto-pilot. This means that they are travelling on a journey without knowing the destination or any points along the way. How can you get somewhere without knowing where you want to get to? Seems silly but most people in business (and perhaps life) really have no clear idea or plan of what they are looking to achieve with their lives.

The next 20% or so do have a reason why they do what they do and will cite things like ‘more’ money, ‘better’ lifestyle, ‘extra’ freedom but all these terms (more, better and extra) are indeterminate. What does ‘more’ money actually mean? One dollar more? 10,000 dollars more? 100,000 dollars more? See what I mean? If you don’t define exactly what ‘more’ means then you fall into the trap of acceptance and that acceptance can be quite mediocre. ‘Oh, I earned a dollar ‘more’ than last year so I reached my goals’. Acceptance is purely and simply a cop out, worst of all you are lying to yourself and creating a situation where you are remaining unfocused because your mind is trying to tell you one thing to mask what your gut is really telling you. Acceptance is living a lie and wasting energy on excuses which really should be focused on achieving your goals but it is certainly the easy path that many take. In short, most are afraid to actually define their goals specifically because if they do they may fail to achieve them. Well guess what? Not specifically defining your goals will guarantee that you don’t achieve them and isn’t the chance of trying and failing better than not trying at all?

The remaining 5% of business owners know EXACTLY what they are after. They want to pay off their mortgage in 5 years, they want an Aston Martin DBS, they want to work 4 days a week to spend more time with their kids, or $1 million, and so on. See the difference? Each of these goals can be precisely measured and the progress towards mapped. It doesn’t matter what the goal is, what matters is that it is specific. Every person will have different goals because it is what is important to them, not to anyone else. You’ll also find that these people have multiple goals that allow them to continue to achieve even when they reach an initial goal. What this 5% have in common is that they have at least one very specific and personal goal they are looking to achieve, that gives them the focus and drive. That in short, allows them to stand out from the other 95% of the population and achieve what they want out of life.

It is important to remember that the way you make a living is separate from the person who you are. Your business is not, and should not be you. It should be a means to and end that resides outside that occupation, yet how many people do you know where their occupation totally defines who they are and in fact consumes their life? They are always so ‘busy’ with their business they have little time for family, friends and actually living? As I’ll cover in the upcoming resources blog post we are all given the same amount of hours in the day, yet an indeterminate amount of time on this planet. How you use your time is up to you, but remember, once spent you will never get that time back.

When people come to me seeking help with their business I start by asking them what they want from their life because that helps set the direction. if it isn’t there then it no use applying any other techniques. Once they have these goals they can then start mapping out a career path that allows them to achieve this. If you don’t have your reasons straight you will find it much more difficult to get through the inevitable tough times because your goals are not tangible enough. You’ll be surprised at the difference having very specific goals can have on your motivation and way you look at business. Of course your goals will change over time and as the situation changes, however they should always be there, like a guiding light to focus you on the task at hand. To focus you on leading the life you want, not simply working for works sake.

So ask yourself why you do what you do? What purpose in life does it serve? Chances are, if you don’t know and can’t annunciate it to others clearly you are putting any success down to luck which is generally not very good or very determinate. Opportunities come at the strangest times and in most cases unfocused people are never ready for them so let them pass in the mistaken belief they will come around again. Relying on luck is a loser’s game. Remember, Las Vegas was built on losers where the only winners are generally the casinos who remain very focused on what they are trying to achieve.

You can of course have multiple reasons for doing what you do but you won’t get anywhere unless you have at least one. That’s all it takes to get the ball rolling, one simple yet specific defined goal will give you direction and purpose. Once you do you’ll be surprised at how quickly that goal can be achieved and then you’ll need to find another, which is a good thing because it means you are progressing and more importantly living the life you want. That is the key to success and perhaps more importantly happiness, achieving your goals and then settings new ones. It can become quite intoxicating after a while once you starting checking off achievements in short order. The clearer and more defined goals are, the easier they are to achieve. Simple.

As I said in the beginning, if you don’t believe me about having a reason for doing what you do go and ask your peers and listen closely to their responses. I’d be pretty certain that at best you’ll here generic phrases like ‘more time’, ‘extra money’, ‘increased freedom’ but ask yourself whether this is in fact true for these people? I’d contend that if you look closely it isn’t and that they in fact don’t really know what they want and simply default to work because they know no better.

So don’t fall into the trap of doing something without a reason. Be very clear in what you want to achieve. Know your end destination because only that allows you to successful start on the path in that direction.

If you have any question or comments on this please don’t be shy to let me know. If you are interested in the formal mentoring programs I offer also please don’t hesitate to contact me. Remember, this post only scratches of the surface of what having a reason is all about and should only be thought of as a starting point for further exploration but hopefully it has provided you something to ponder on. If it does, then I have achieved my aim.

Watch out for the next part in this series – Revenue.

Image courtesy of luigi diamanti at FreeDigitalPhotos.net

Melbourne meetup–Thu 24th October 2014

If you are interested in getting together for some food, drink and a chat about everything cloud and you’ll be in Melbourne on Thursday the 24th of October 2014 (evening) or Friday the 25th of October 2014 (morning) then I’ll be conducting a meetup.

For the Thursday night I’m suggesting the following location:

Cafe Republic
158-160 Toorak Rd
South Yarra VIC 3141
http://www.republiccafe.com.au/

from about 6.30pm

For Friday morning, I’m open to whatever people think might work.

Best bet is to get in contact with me (director@ciaops.com) so I can keep you informed of what the plans are and make sure you are kept in the loop.

These events are open to anyone so feel free to bring a friend. Remember, nothing formal, just a bit of networking around business and the cloud.

I hope to see you there (but don’t forget to let me know you are coming!)

Office 365 RDS world changes again

In the long running story that is Office via Office 365 on a Remote Desktop Server (RDS) things have once again changed from October 1, 2014.

If you have not reviewed my last post on this topic then you will find it here:

https://blog.ciaops.com/2014/09/installing-office-365-pro-plus-on-rds.html

in essence what that blog post said was that from September 1 2014 ANY Office 365 plan that included Office Pro Plus was licensed for RDS no matter where it was obtained for. It also detailed how you could now install directly on RDS from the click to run install using the Office Deployment kit.

However, 1 October 2014 brought new SMB plans and the retirement of M and P plans so things have changed again and here’s the summary to bring you up to date.

1. If you have purchased E (Enterprise plans) that include Office Pro Plus via any means you remain licensed to use these on RDS.

2. If you have an existing M or P plan that include Office Pro Plus you remain licensed to use these on RDS UNTIL either October 1 2015 or whenever you elect to upgrade these plans to the new SMB offerings.

3. If you purchase the new SMB Plans after October 1 2014 or migrate to these plans from any existing plan you are NOT licensed to use these for RDS. This is because the version of Office via the SMB plans is no longer Office Pro Plus (i.e it doesn’t includes things like Access any more for example).

The positive with the new SMB plans however is that you can now mix and match with E SKUs. That means that if you do need RDS capability to can purchase and add onto your existing SMB plan an E SKU that includes Office Pro Plus (say the Enterprise stand alone version of Office Pro Plus).

This may mean you have users that are licensed twice for Office, once with their SMB plans and once via the Enterprise SKU that permits RDS capability.

Now the question is if you have say 10 users but only 5 at any time require RDS capability how many additional E SKUs that allow RDS rights for Office would you need to purchase? The answer is that if all 10 need RDS access at any point in time you would need 10 addition Office Pro Plus E SKUs because each license in Office 365 is assigned to an individual user. Thus, for all users to have the rights for RDS they would each need an E Office Pro Plus license assigned to them.

I had this confirmed by Jeremy Chapman from Microsoft where he told me:

Each user accessing the Office 365 ProPlus install via Shared Computer Activation on the RDS box would need an Office 365 ProPlus license. The users unable to sign in would only get viewing rights with a red info bar stating that Office is not activated.

So in summary:

1. The new Office 365 SMB plans are not licensed for RDS

2. While you remain on an older P or M plan you are licensed for RDS no matter where you purchased that license from.

3. You can now mix and match new SMB plans with E plans so you can add a qualifying E SKU that allows RDS to an existing SMB plan if required, however every user that requires RDS needs a suitable E SKU.

It is therefore very important to understand the restrictions of the new SMB plans when it comes to things like RDS. It is likewise very important to match the clients needs to the right Office 365 plan. As I have always recommended, you should always consider the E plans above and beyond the SMB plans because of their flexibility. I understand that SMB plans have a pricing incentive but given their limitations and lack of features I still firmly believe the E plans represent much better value for any business, especially those with an RDS environment.

A rule of thumb that I would suggest you adopt is that if you need/want to use your own server in conjunction with Office 365 (whether on premise or hosted) then you should only consider E plans.

This to me makes things much clearer around Office 365 and RDS as well providing the flexibility if RDS is required. I am sure there will be folks out there who may not appreciate this but to me things are much clearer on this story than they used to be.

Sydney SharePoint Users Group

I have been invited along to the Sydney SharePoint Users Group on Tuesday the 21st of October to speak about OneDrive for Business. here is the session details:

This session will help you not only understand what OneDrive for Business from Office 365 is but the options that are available for IT Professionals to manage it inside their business. You’ll learn about how the product works and what limitations it has along with the best practices around usage and management. Importantly, you’ll learn how to implement OneDrive for Business as an effective collaboration component inside a business.

The meeting commences at 5.30pm and ends by 7.30 pm and is held at:

Sydney Mechanics School of Arts, Level 1, 280 Pitt Street, Sydney

For more information about the Sydney SharePoint Users Group visit the following links:

www.sharepointusers.org.au/sydney/

https://www.facebook.com/SharePoint.Sydney

If you are able to attend come along and say ‘hi’ and hopefully learn a bit about OneDrive for Business. 

Why I don’t like the term Trusted Advisor

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In a previous review of SMB Nation 2014 I alluded to the fact that I believe many people are struggling with the concept of MSP (Managed service Provider) and how it operates in the new cloud world. I also stated that I don’t believe the MSP mantra being pushed by so many vendors makes sense any more. It has allowed too to become locked into doing things the old way and that is a huge risk in todays technology world.

One of the most common terms you hear in the technology world, especially in the SMB space is ‘trusted advisor’. The claim is that you need to be a ‘trusted advisor’ for your customers and so on. I disagree.

The reason I disagree is that, to me at least, being a ‘trusted advisor’ means being reactive. It means waiting for your customer to come to you and ask about this or that. You know what? By then they have probably almost made up their minds as to whatever they are considering. They are simply running it past you to either see if there are any major oversights they have made or looking for you to do it cheaper. In todays world, being reactive is not something you want to be.

A more appropriate model for an SMB reseller today is the concept of a ‘virtual Chief Information Officer (CIO)’. This means that you you proactively search out solutions for clients, work out what fits and then present it to them, hopefully before they even realise they need it.

Let me give an example. Many resellers come to me and say they are confused by the plethora of Office 365 plans that are available. There are simply too many options to consider. My argument is that for nearly every customer I know of, the Enterprise E3 suite is the best option. Sure, it isn’t the cheapest but it has the most features, most flexibility and how many customers never have need for change over time? Agility is far more important in technology than price.

When I offer this in regards to the E3 plan being superior the next response from the reseller is that it is too expensive and customers will never go for that. Here is the crux of my argument around being a ‘virtual CIO’. You as a reseller need to DEMONSTRATE the value of the E3 plans to the business. You as a reseller need to KNOW what it includes, what options it has the business can use today and what options they will need in the FUTURE. If the customer then elects to go cheaper that is their decision not yours. I would be hard pressed to find someone whom I have shown the value of E3 who wouldn’t consider it. However, for that to be successful means I have to act far more like part of their business by understanding their needs now an into the future.

As a ‘virtual CIO’ you are looking ahead. As a ‘virtual CIO’ you are PART of their business not standing off on the side simply providing comment. It is kind of the difference between being a coach standing on the sidelines and the captain on the field making the plays. Luckily, being a ‘virtual CIO’ allows you to be a captain/coach in my books, while a trusted advisor is simply a coach and we all know that what happens on the field is very different from what seems to happen from the side lines.

I would also suggest that if you have customers then you are already ‘trusted’ for if your weren’t they wouldn’t have hired you. So if you follow the traditional ‘trusted advisor’ model all you are doing is providing advice which really doesn’t add a huge amount of value. Today’s reseller needs to be more involved in the customers business. They need to bring their skills and expertise to bear in a manner that allow them anticipate what the business needs.

I would therefore suggest to you that when you hear the term ‘trusted advisor’ being bandied around by anyone, that they are in fact living in the past. See if what they offer can be translated to being a ‘virtual CIO’. If it can’t, then I’d be suggesting that it doesn’t provide a whole lot of value for your reseller business in the new world of technology.

Returning to my SMB Nation 2014 review, I think that to be successful you need to look for new business models that challenge contemporary ones like being an MSP. If the old models work in the new world, great, but don’t be afraid to challenge them and see if they really do. Those that are not willing to accept what others say ‘works’ and find their own path through education will prosper, the rest will be lead like lambs to the slaughter in my books.

Image courtesy of Janak Dharmasena at FreeDigitalPhotos.net

Brisbane Office 365 and Azure training

A little while ago I announced a kickstarter project to get some Office 365 and Azure training happening in Brisbane in November. I am happy to announce that thanks to some very supportive Brisbane people that training is now proceeding.

The confirmed details are thus:

Location

THE SEBEL BRISBANE
95 CHARLOTTE STREET
BRISBANE QLD 4000

Times

Friday 7th of November 2014 – Office 365
Saturday 8th of November 2014 – Azure

Registrations

You can attend either or both days. The cost per day is $375 ex and you can sign up at:

http://www.e-junkie.com/ciaops/product/499878.php

The course will include all meals, course notes, etc

Content

I am now in the process of putting together the content and agenda but I’d love to hear from anyone (attending or not) as to what topics they believe should be included in these courses. Email me directly (director@ciaops.com) with your suggestions.

I look forward to seeing everyone on the day.

Review of Office 365 Nation 2014

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Although I am still recovering from the jet lag, my vision has cleared enough now that I can pen my thoughts on Office 365 Nation 2014 recently held in Seattle.

The event was put together by Harry Brelsford and in another way is really SMB Nation 2014, however this time the theme has been ‘rebooted’ to focus on Office 365 and the cloud.

The first thing I must do is thank Harry for the opportunity to conduct four formal and one informal session. You can download the slides from the my formal presentations here:

T106 – Coming to grips with SharePoint

T107 – The Business of Yammer

T108 – Level up with PowerShell for Office 365

T109 – Lync the red headed step child

unfortunately, there are no slides for my informal Azure session as it was mostly demos and actually went for over two hours! Thanks to all who stayed late to listen to my thoughts.

The next thing I need to do is thank everyone who attended my sessions. The first two were quite late at night, which after a long day, I appreciate you coming along and being an enthusiastic and attentive audience. I also appreciate all the great feedback and questions received in all sessions. And I really appreciate that you laughed at my jokes, corny as they were!

One of the high points of the conference for me was the number of people coming up to me in the hallways letting me know that they read my blog and perhaps a particular post I wrote had helped them. Publishing a blog can be lonely at times, sure you get blog comments but it is so fulfilling for me as a content creator to actually have someone say that what I have created has actually helped them face to face. It makes the whole creation process worthwhile and gives me the energy to continue doing the blog regularly and improving the quality and depth of what it contains.

With over two thirds of attendees attending SMB Nation for the first time it was brought home to me how many are still struggling to find their feet in this new cloud world. Everyone in attendance appreciates the cloud is here and that Office 365 is a great option but they are struggling with how to integrate that into a successful and profitable business for themselves.

The biggest reason for this struggle in my option is that fact that most vendors are still pushing the ‘Managed Service Provider’ (MSP) mantra which I believe doesn’t make a great of sense in this cloud-first world for many. It can play a part, but these days it is only a small part in a cloud business. However it seems to me that too many people have become too locked into things only working in that MSP way and from where I sit, the world is now a very different place.

In saying that, I’d really like to see business models and ideas come to the forefront that challenge that traditional notion so much so that I think I’ll post a few articles on business very soon, so stay tuned for that.

In short, I believe the path to success in many ways requires a completely new way of thinking. You don’t have to totally abandon your existing business model but you do need to challenge it. You do need to start thinking outside the box and challenge the conventions to find what works best for your business. This is where most struggle I believe. They are trying to put the round peg of the way they have always done things into the square hole that is cloud services. So to provide more light on that I promise to do some follow up posts focused on business for people.

I think that this conference had a some very high quality speakers and none more so then Tom Moen from Microsoft. I am so glad I attended his sessions and got to meet the man. I learned a lot about technology and presentation techniques from him. That alone made my whole trip worthwhile.

Of course the real value in these conferences is the hallway networking, sitting down with peers over breakfast, a coffee, dinner or a drink. It was fantastic to catch up with old acquaintances and past SMB Nation attendees. However, it was also fantastic to make so many new connections and talk with others whom I had never met before about their business and the challenges of the cloud. This is also where I learnt a lot and I appreciate every one of those interactions.

So in summary, it was a long way to travel but a real benefit for myself. I thoroughly enjoying presenting my sessions and listening to some other outstanding ones. However, most of all I enjoyed the peer to peer networking and the opportunity to be at the kick off for many along a journey to successful cloud consulting.

My hope is that Harry’s event becomes the pivotal one for SMB cloud resellers as it was for SBS resellers all those years ago, because there really isn’t anything I have seen that speaks specifically to the SMB IT reseller in the cloud space now. These are the people that manage technology for the gigantic number of small businesses out there that power the economy. If SMB’s can grow then the economy as a whole grows and everyone benefits. For that to happen SMB IT resellers need to retool their skill portfolio and a focused conference like this provides no better way to achieve that. So if you haven’t jumped on board the Office 365 Nation train, then I’d recommend it is time you did.

Well done Harry. Well done SMB Nation team. Well done everyone who attended. I’m keen to come back next year and I hope I’ll get the nod to speak again.

Some maintenance?

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Logged into my Office 365 tenant and was greeted with the above message that I have never seen before.

We apologize for the inconvenience, but we’ve made OneDrive and Sites read-only while we do some maintenance.

Hopefully, this means that they are upgrading something in the back end to give me a whole more features.

I wonder what it could be?