Exploring AI’s New Capabilities by Troubleshooting Microsoft 365

A while ago I wrote an article titled

The impact of AI on the MSP business model

In there I spoke I spoke about how AI would be more and more integrated with the services used today like Microsoft 365, especially when it comes to the administration.

I think a perfect illustration of what we can expected to see in the not to distant future is what I created this video about.

https://www.youtube.com/watch?v=Q3Y-8AzE2bw

In it I used Google AI Studio to troubleshoot an email issue in Microsoft 365. I was able to use the AI to converse with me and see what was displayed on screen and then stpe me through various steps to resolve my issues. Very impressive I must admit.

Imagine a world where this type of AI agent is built into every Microsoft 365 tenant or desktop, able to assist the user 24/7 with any issues or any errors that occur.

AI is changing everything.

CIA Brief 20250329

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Prevent data loss across your ever-expanding data estate with Microsoft Purview Data Loss Prevention –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/prevent-data-loss-across-your-ever-expanding-data-estate-with-microsoft-purview-/4396095

New innovations in Microsoft Entra to strengthen AI security and identity protection –

https://techcommunity.microsoft.com/blog/microsoft-entra-blog/new-innovations-in-microsoft-entra-to-strengthen-ai-security-and-identity-protec/3827393

Building layered protection: New Microsoft Purview data security controls for the browser & network –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/building-layered-protection-new-microsoft-purview-data-security-controls-for-the/4395071

Strengthen data security posture in the era of AI with Microsoft Purview –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/strengthen-data-security-posture-in-the-era-of-ai-with-microsoft-purview/4396096

Protecting sensitive information in the era of AI with Microsoft Purview Information Protection –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/protecting-sensitive-information-in-the-era-of-ai-with-microsoft-purview-informa/4395541

Microsoft Purview – Data Security Posture Management (DSPM) for AI –

https://techcommunity.microsoft.com/blog/azurepurviewblog/microsoft-purview-%E2%80%93-data-security-posture-management-dspm-for-ai/4394685

Deprecation of Microsoft Defender Application Guard: Transitioning to Enhanced Security Solutions –

https://techcommunity.microsoft.com/blog/coreinfrastructureandsecurityblog/deprecation-of-microsoft-defender-application-guard-transitioning-to-enhanced-se/4395724

Accelerate data security investigations with AI-powered deep content analysis –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/accelerate-data-security-investigations-with-ai-powered-deep-content-analysis/4396099

What’s new in Microsoft Planner – February 2025 –

https://techcommunity.microsoft.com/blog/plannerblog/whats-new-in-microsoft-planner—february-2025/4386912

AI Can Reason Now. What Does That Mean for Your Business? –

https://www.linkedin.com/pulse/ai-can-reason-now-what-does-mean-your-business-jared-spataro-mq9dc/

How to pin Microsoft 365 Copilot Chat for users –

https://www.youtube.com/watch?v=zcP4zROc6uI

Introducing the Windows 11 roadmap –

https://techcommunity.microsoft.com/blog/windows-itpro-blog/introducing-the-windows-11-roadmap/4397783

Researcher agent in Microsoft 365 Copilot –

https://techcommunity.microsoft.com/blog/microsoft365copilotblog/researcher-agent-in-microsoft-365-copilot/4397186

Introducing Researcher and Analyst in Microsoft 365 Copilot –

https://www.microsoft.com/en-us/microsoft-365/blog/2025/03/25/introducing-researcher-and-analyst-in-microsoft-365-copilot/

Researcher: A reasoning agent in Microsoft 365 Copilot –

https://www.youtube.com/watch?v=lfruwkpqvk4

Agent Flows in Copilot Studio –

https://www.youtube.com/watch?v=VJTKyk3Pr7s

Deep Reasoning in Copilot Studio –

https://www.youtube.com/watch?v=_v9ri9eoVFg

Introducing deep reasoning and agent flows in Copilot Studio: two new features to help you build smarter agents –

https://www.linkedin.com/pulse/introducing-deep-reasoning-agent-flows-copilot-studio-charles-lamanna-n1zxc/

Getting Started With Microsoft 365 Business Premium Video 04: Endpoint Enrollment –

https://www.youtube.com/watch?v=swdwuznw_RY

Introducing the Threat Intelligence Briefing Agent –

https://techcommunity.microsoft.com/blog/defenderthreatintelligence/introducing-the-threat-intelligence-briefing-agent/4390821

Microsoft Security Copilot agents –

https://www.youtube.com/watch?v=7pI7DyiG-u4

Expand endpoint visibility across device platforms –

https://techcommunity.microsoft.com/blog/microsoftintuneblog/expand-endpoint-visibility-across-device-platforms/4395585

Introducing Microsoft Purview Data Security Investigations –

https://techcommunity.microsoft.com/blog/microsoftmechanicsblog/introducing-microsoft-purview-data-security-investigations/4396678

Edit owner and member roles in Loop workspaces –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/edit-owner-and-member-roles-in-loop-workspaces/4395592

Microsoft unveils Microsoft Security Copilot agents and new protections for AI –

https://www.microsoft.com/en-us/security/blog/2025/03/24/microsoft-unveils-microsoft-security-copilot-agents-and-new-protections-for-ai/

What’s new in Microsoft Defender XDR at Secure 2025 –

https://techcommunity.microsoft.com/blog/microsoftthreatprotectionblog/what%E2%80%99s-new-in-microsoft-defender-xdr-at-secure-2025/4390817

Introducing new productivity apps People and File Search –

https://techcommunity.microsoft.com/blog/Microsoft365InsiderBlog/introducing-new-productivity-apps-people-and-file-search/4395068

After hours

A MINECRAFT MOVIE All Trailers So Far – https://www.youtube.com/watch?v=Xwo1s8gSmzA

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week

Need to Know podcast–Episode 342

Join me for this episode with all the latest news and update from Microsoft as well as my take on the importance of logging as a security basic that many overlook. Plenty of security news in this episode especially around the latest exploits of MSHTA.EXE that you should be prepared for. Listen for all the information.

Brought to you by www.ciaopspatron.com

you can listen directly to this episode at:

https://ciaops.podbean.com/e/episode-342-logs/

Subscribe via iTunes at:

https://itunes.apple.com/au/podcast/ciaops-need-to-know-podcasts/id406891445?mt=2

or Spotify:

https://open.spotify.com/show/7ejj00cOuw8977GnnE2lPb

Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show.

Resources

@directorcia

Join my shared channel

CIAOPS merch store

Become a CIAOPS Patron

CIAOPS Blog

CIAOPS Brief

CIAOPSLabs

Support CIAOPS

Comparing Copilot Chat included with Microsoft 365 to a paid Copilot license

Adobe and Microsoft Empower Marketers with AI Agents in Microsoft 365 Copilot

Introducing Copilot in the Microsoft 365 admin centers

Jailbreaking is (mostly) simpler than you think

Level up your defense: protect against attacks using stale user accounts

Defender XDR – Monthly news – March 2025

AI innovation requires AI security: Hear what’s new at Microsoft Secure

Microsoft Technical Takeoff: Windows + Intune

Continuing with Microsoft Entra: Advanced Identity Management

Phishing campaign impersonates Booking .com, delivers a suite of credential-stealing malware

Take Flight with Microsoft Security Copilot Flight School

Securing Your Nonprofit Environment (Part 1) – Enabling Security Defaults

Securing Your Nonprofit Environment (Part 2): Best Practices to Secure Your Admin Accounts

How to infect your PC in three easy steps

CIA Brief 20250322

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Upgrade to Microsoft 365: Unlock the Power of the Cloud –

https://www.youtube.com/watch?v=zAVqDZN9BCk

Getting Started With Microsoft 365 Business Premium Video 01: Before You Begin –

https://www.youtube.com/watch?v=es8lisFPpBk

Comparing Copilot Chat included with Microsoft 365 to a paid Copilot license –

https://www.youtube.com/watch?v=ItcvkU528AI

Open shared Word, Excel, and PowerPoint files on iPhone and iPad devices without a Microsoft account –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/open-shared-word-excel-and-powerpoint-files-on-iphone-and-ipad-devices-without-a/4391659

Level up your defense: protect against attacks using stale user accounts –

https://techcommunity.microsoft.com/blog/microsoftthreatprotectionblog/level-up-your-defense-protect-against-attacks-using-stale-user-accounts/4386290

Introducing Copilot in the Microsoft 365 admin centers –

https://www.youtube.com/watch?v=rMalGm0tBOY

The Enhanced “Edit in Grid” Experience for Document Libraries –

https://techcommunity.microsoft.com/blog/onedriveblog/the-enhanced-edit-in-grid-experience-for-document-libraries/4373895

New live chat in Microsoft Teams: Connecting customers and businesses effortlessly –

https://www.microsoft.com/en-us/microsoft-365/blog/2025/03/17/new-live-chat-in-microsoft-teams-connecting-customers-and-businesses-effortlessly/

Unlock the future of teamwork with Microsoft 365 Copilot in Teams –

https://www.youtube.com/watch?v=s9LX3SnLYpE

Defender XDR – Monthly news – March 2025 –

https://techcommunity.microsoft.com/blog/microsoftthreatprotectionblog/monthly-news—march-2025/4391479

Peter is here –

https://unlocked.microsoft.com/minecraft-vatican/

How to deploy transformational enterprise-wide agents: Microsoft as Customer Zero –

https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/how-to-deploy-transformational-enterprise-wide-agents-microsoft-as-customer-zero/

AI innovation requires AI security: Hear what’s new at Microsoft Secure –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/ai-innovation-requires-ai-security-hear-what%E2%80%99s-new-at-microsoft-secure/4394130

Dow is targeting millions in cost savings with Microsoft 365 Copilot and agents –

https://techcommunity.microsoft.com/blog/microsoft365copilotblog/dow-is-targeting-millions-in-cost-savings-with-microsoft-365-copilot-and-agents/4393480

Unveiling the Shadows: Extended Critical Asset Protection with MSEM –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/unveiling-the-shadows-extended-critical-asset-protection-with-msem/4394485

StilachiRAT analysis: From system reconnaissance to cryptocurrency theft –

https://www.microsoft.com/en-us/security/blog/2025/03/17/stilachirat-analysis-from-system-reconnaissance-to-cryptocurrency-theft/

Strengthening Email Security: Our New Approach to Non-RFC Compliant Emails –

https://techcommunity.microsoft.com/blog/microsoftdefenderforoffice365blog/strengthening-email-security-our-new-approach-to-non-rfc-compliant-emails/4338306

After hours

Can You Fool A Self Driving Car? – https://www.youtube.com/watch?v=IQJL3htsDyQ

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week

ASD Configuration policy templates for Intune

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The Australian Signals Directorate (ASD) has produced a number of recommended configuration policies for Intune as part of their Secure Cloud initiative. You can find them here:

ASD Configuration policies

Edge hardening guidelines

All Macros disabled

Macros enabled for trusted publishers

Office Hardening guidelines

Windows hardening guidelines

User rights assignments

Theses policies are in TXT format but are effectively just JSON files.

I have therefore takes these TXT files, renamed to JSON files and uploaded into my best practices repository here:

CIAOPS Best Practice Repo – ASD recommended policies

It would have been good if the ASD had placed in their own repo so they could easily be monitored for updates. Alas, maybe in the future.

So for now you can import these files directly from my repo into your Intune and I’ll try and do my best to keep them current with what the ASD does.

Mastering Autonomous Actions with Copilot Studio: A Step-by-Step Guide

https://www.youtube.com/watch?v=U_M2nGwFGBg

In this video, I provide an in-depth tutorial on using Copilot actions within Copilot Studio to create autonomous agents. I demonstrates how to set up triggers, specifically focusing on activating an agent when a new email arrives. I walk through the process of creating a trigger using Power Platform, configuring the agent to respond to emails, and enabling orchestration to ensure seamless operation. I also shares practical tips and insights from his experience, emphasizing the importance of clear instructions and matching action names. This video is ideal for anyone looking to automate tasks using Copilot Studio and Power Platform.

Key topics covered:

  • Setting up triggers for autonomous actions

  • Configuring agents to respond to emails

  • Using Power Platform for automation

  • Enabling orchestration in Copilot Studio

  • Practical tips for successful implementation

Watch this video to learn how to effectively use Copilot actions to automate your workflows and enhance productivity.