A while ago I wrote an article titled
The impact of AI on the MSP business model
In there I spoke I spoke about how AI would be more and more integrated with the services used today like Microsoft 365, especially when it comes to the administration.
I think a perfect illustration of what we can expected to see in the not to distant future is what I created this video about.
https://www.youtube.com/watch?v=Q3Y-8AzE2bw
In it I used Google AI Studio to troubleshoot an email issue in Microsoft 365. I was able to use the AI to converse with me and see what was displayed on screen and then stpe me through various steps to resolve my issues. Very impressive I must admit.
Imagine a world where this type of AI agent is built into every Microsoft 365 tenant or desktop, able to assist the user 24/7 with any issues or any errors that occur.
AI is changing everything.