PLaybook – CIAOPS

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Ongoing AI Support & Optimization Playbook (Managed AI Services for SMB MSPs)

Introducing the Ongoing AI Support & Optimization Playbook – your ultimate guide to mastering managed AI services for SMB MSPs! This comprehensive playbook is designed to empower Managed Service Providers (MSPs) with the knowledge and tools needed to deliver continuous AI support and optimization after deploying Microsoft 365 Copilot.

Why Read This Playbook?

Step-by-Step Guidance: This playbook offers a detailed, step-by-step guide for MSPs to ensure that AI solutions remain effective and aligned with client needs. It covers everything from technical operations to business practices, making it an invaluable resource for maintaining and enhancing AI capabilities.
Proactive Maintenance: Learn how to proactively monitor and improve AI solutions. The playbook provides insights on leveraging Microsoft’s admin tools to track user interactions, measure impact, and gather feedback. This ensures that AI tools like Copilot are always optimized and delivering value.
Business Value Delivery: Discover how to position yourself as a long-term AI partner for your clients. The playbook emphasizes the importance of engaging with stakeholders, demonstrating value, and identifying growth opportunities. This approach helps MSPs build strong, lasting relationships with their clients.
Packaging and Pricing: Get practical advice on how to package, price, and integrate AI services into your existing offerings. The playbook includes best practices for defining service scope, setting clear expectations, and choosing the right pricing model to ensure profitability.
Real-World Examples: Benefit from real-world examples and case studies that illustrate the successful implementation of AI support and optimization strategies. These examples provide valuable insights and inspiration for applying the playbook’s principles in your own business.

Key Benefits

Continuous Optimization: Ensure that AI tools like Microsoft 365 Copilot remain effective and up-to-date, providing ongoing value to your clients.
Enhanced Client Relationships: Position yourself as a strategic AI partner, not just a technician, by delivering continuous improvement and innovation.
Increased Revenue: Identify upsell and expansion opportunities to grow your recurring revenue through managed AI services.
Comprehensive Support: Offer a clear support channel for AI-related issues, ensuring that your clients receive timely and effective assistance.

The Ongoing AI Support & Optimization Playbook is a must-read for any MSP looking to excel in the rapidly evolving AI landscape. By following the guidance provided, you can transform a one-time AI deployment into a long-term, profitable service that continuously delivers value to your clients 1.

Don’t miss out on this essential resource – get your copy today and take your AI support services to the next level!

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Copilot Deployment Playbook for SMB Clients – MSP Guide

Introducing the Deployment Playbook for SMB Clients – your ultimate guide to successfully rolling out Microsoft 365 Copilot for small and medium-sized businesses. This comprehensive playbook is designed specifically for Managed Service Providers (MSPs) and IT professionals, offering a step-by-step approach to ensure a seamless and effective deployment.

Why You Need This Playbook:

Expert Guidance: Navigate the complexities of deploying Microsoft 365 Copilot with ease. Our playbook provides detailed instructions on licensing, technical setup, data preparation, user onboarding, and post-pilot evaluation
Maximize ROI: Learn how to demonstrate tangible value with a small-scale Copilot deployment, ensuring your clients see the benefits and are ready for a broader rollout
Security and Compliance: Ensure that Copilot respects existing Microsoft 365 policies and data access controls, protecting sensitive information while delivering value
User Training and Support: Equip your clients with the knowledge and tools they need to make the most of Copilot, from pilot user training to measuring success

Key Features:

Licensing Procurement & Setup: Ensure your clients have the correct licenses and understand the costs and commitments involved
Tenant Configuration: Enable and configure all required tenant settings so that Copilot can function correctly and securely within the client’s Microsoft 365 environment
Grounding Data Preparation: Load and organize the client’s content and knowledge to ensure meaningful, organization-specific answers from Copilot
Pilot Group Selection & Onboarding: Choose a small, representative group of users to participate in the pilot, assign them the Copilot licenses, and ensure they have everything needed to start using Copilot
Pilot Execution: Monitor, support, and iterate during the pilot run to ensure engagement and gather insights on how Copilot is being used
Evaluation & Reporting: Conclude the pilot with a comprehensive evaluation of results and prepare a pilot report that summarizes usage, user feedback, and the value achieved

Benefits:

Increase Efficiency: Help your clients streamline their workflows and improve productivity with Microsoft 365 Copilot.
Enhance Customer Engagement: Provide your clients with the tools they need to better manage customer interactions and improve their digital presence.
Stay Ahead of the Curve: Position yourself as a forward-thinking MSP by offering cutting-edge AI solutions to your clients.

Don’t miss out on the opportunity to elevate your services and deliver exceptional value to your clients. Purchase the Deployment Playbook for SMB Clients today and take the first step towards a successful Microsoft 365 Copilot deployment.

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