Need to Know podcast–Episode 222

I’m joined by Stephen Rose, Senior Product Marketing Manager for Microsoft 365, to speak about everything Microsoft 365. Stephen explains what the products is all about, how it can help businesses and the direction that the technology is taking off the back of many announcements from Ignite. Of course, Brenton is also here and we bring you up to date on all the latest Microsoft Cloud news before some of us head off for a Christmas break. Fear not! The episodes will continue even in the face of absenteeism. All the best to all our loyal listeners for the holidays season. We appreciate your support and look forward to providing you more information in 2020.

This episode was recorded using Microsoft Teams and produced with Camtasia 2019

Take a listen and let us know what you think –

You can listen directly to this episode at:

Subscribe via iTunes at:

The podcast is also available on Stitcher at:

Don’t forget to give the show a rating as well as send us any feedback or suggestions you may have for the show.





Stephens’ presentation from Ignite 2019 around adoption

CIAOPS Patron Community

Ignite the Tour Sydney

CIAOPS Techwerks 10

Microsoft Teams now available on Linux

Microsoft Integrated Threat Protection

Campaign views in Office 365 ATP

Windows VM now support Azure AD authentication

Native support for WebAuthn and FIDO for iOS

Preview of Azure spot machines

What’s new in Microsoft Forms

Beazley Breach insights

Blocking macros with Intune

Licensing guidance

Remove known bad emails from tenant

Microsoft has a technology in Exchange Online known as ZAP. It will basically move known malicious emails, even after they may have initially been delivered to a mailbox. You can read more about the the technology here:

Zero-hour auto purge protection against spam and malware

ZAP however, is a ‘reactive’ security technology requiring knowledge of malicious content prior to taking action. There will therefore be cases when malicious content can get delivered to a mailbox, especially if the attack is relative new in the wild, simply because it has not yet been identified.  Hopefully, users have been trained so they can report any suspicious material that they do find, as I have detailed here:

Improved security is a shared responsibility

You can also enable an alert that notifies when someone reports an email. When that happens, you may want to check through all the other mailboxes to see whether that malicious email occurs elsewhere. If the payload is indeed malicious, you may wish to take the pro-active step of deleting that bad email from all users inboxes.

You can achieve this using two steps:

1. Create a content search to locate the suspect item in your tenant

2. Use PowerShell to delete the discovered items

Step one is to login to the Microsoft 365 tenant as an administrator and visit the Security and Compliance Center like so:


Select Content Search from under the Search option on the left.

Before you create a new search, you’ll need to find something unique about the item you are searching for.


In the case above, with this dodgy email, I’ll do a search based on the senders email but I could as easily do one on the mis-spelled subject ‘Alart’. All you need is something unique.


If I look in my inbox I can see this email listed as shown.


I create a new Content Search and use the unique criteria in the keywords as shown above.


Below this I can limit where the search is conducted. In this case, I will specify messages, as that is what I am looking for. You can get quite granular here if you need to. Just select Modify and specify the location you wish to search. Remember, the more places you search the longer it will take to return results.


Once you have crafted your search, select Save & run in the lower left. After a short while, you should see the results. In this case, I have only found the one result, which is the item in my inbox. Make sure you check the items that are returned as it is these items that will be deleted! You may need to adjust your search to get exactly the results you wish.

Next, you’ll need to fire up PowerShell and connect to the Microsoft Security and Compliance Center for you tenant. I have a script that you can use here if you have MFA:

and if you don’t (shame on you):

Once you have successfully connected you need to run the following line of PowerShell:

New-ComplianceSearchAction -SearchName “<Content search query name>” -Purge -PurgeType SoftDelete

for a ‘soft delete’ of the item (i.e. recoverable). Or

New-ComplianceSearchAction -SearchName “<Content search query name>” -Purge -PurgeType HardDelete

for a ‘hard delete’ (i.e. non-recoverable). You’ll also need to change <Content search query name> to match the name you gave the Content Search when you created it.


You should now see a prompt, as shown above, asking you to confirm your actions. Generally, you’ll select Yes to All here.


This will kick off the process of deleting the content you have found. Note, this process is not immediate. It may take a little while to work through all the locations.


When the process is complete, as shown above, that item no longer appears in mailboxes.

That’s how you run your own ZAP!

Need to Know podcast–Episode 218

I talk to industry veteran and Microsoft MVP Tony Redmond about a variety of topics including Exchange Online, Teams, PowerShell as well as his fantastic Office 365 administration eBook offering. He shares lots of great insights on a variety of Microsoft offerings. Brenton and I also talk about news and updates in the Microsoft Cloud and get you ready for what we are potentially expecting from the upcoming Microsoft Ignite conference. Listen along and get ready for the tsunami from Microsoft Ignite.

This episode was recorded using Microsoft Teams and produced with Camtasia 2019

Take a listen and let us know what you think –

You can listen directly to this episode at:

Subscribe via iTunes at:

The podcast is also available on Stitcher at:

Don’t forget to give the show a rating as well as send us any feedback or suggestions you may have for the show.


@12knocksinna = Tony Redmond



Tony’s blog

Office 365 for IT Pros eBook

Surface laptops are finally repairable

Microsoft’s cloud earnings

CIAOPS MS-101 online training course now available

New Microsoft partner CSP agreement

Microsoft acquires

How to check user sign in history

Tamper protection in Microsoft Defender ATP

End user self service for Power Platform

What is Microsoft 365 Business [VIDEO]

Call of Duty – Modern Warfare

Connecting to Exchange Online with Azure Cloud Shell

I’ve written previously about

Azure Cloud Shell

and how handy it is when it comes to connecting to your tenant with PowerShell. What you may not realise is that you can also Azure Cloud Shell to connect to Exchange Online! All you need to do once you have launched Azure Cloud Shell is run the command:



As you can see from the above where I have connected and then used the command get-mailbox inside Azure Cloud Shell.

This now means you could copy my mailbox forwarding checking script:

into your Clouddrive that is part of Azure Cloud Shell and run it.


And thanks to Clouddrive it will be there next time you use Azure Cloud Shell. Handy eh? If you want to learn about this capability, visit:

Azure Cloud Shell now supports Exchange Online

Check your journaling rules

One of challenges with security is that there are lots of places to check and secure but only one vulnerability required for compromise. Most compromises happen at the user level but there are also other places that you may want to keep an eye. One of the is the journaling rules in Exchange Online.

Now, journaling rules can only generally be configured by an administrator. According to:

“Journaling can help your organization respond to legal, regulatory, and organizational compliance requirements by recording inbound and outbound email communications.”

That means it maybe possible to record email traffic and forward it to another location. That may mean for example, a rogue administrator setting up a journaling rule to send the CEO’s emails to their own private external email box.

Defending against rogue admin is tough and requires some planning. The least that you could do is check any existing journaling rules and ensure that only required ones appear.


You can do this by visiting the Exchange Online Admin Center. From here select Compliance Management then journal rules as shown above.

As you can see there are no journal rules in this tenant and it is my experience that most tenants don’t use journaling at all. That doesn’t mean there isn’t legitimate reasons for having journaling rules. All I’m saying is that you should check what you have and ensure it is right.

As always, I find that using PowerShell is a much quicker way to report on this using the command:


The reason which checking journaling is important, is because as I understand it, journaling won’t show up in the audit logs for the tenant. This means that once it was surreptitiously enabled, it could run unreported in the background, collecting information unknown to everyone? That is a bad thing.

The best solution against rogue administrators in general is Privileged Access Management (PAM) in Office 365:

Configuring Privileged Access Management

which is typically only included in advanced Microsoft 365 licensing like E5. This, unfortunately, puts it beyond the reach of many. So, for the time being, keep an eye on your journaling rules and check to see where they maybe sending your information.


Script to disable direct Shared Mailbox logins

A while back I spoke about

The Insecurity of Shared Mailboxes

and how that even though they have an Azure AD Account they should have their logins disabled and access rights ONLY provided via the mailbox.

To make things easier for people I have now created a script that will allow you to view and potentially disable the direct logins for all your shared mailboxes to make them more secure.


The scripts requires that you are already connected to both Exchange Online and Azure AD.

At the top of the script, you’ll find a variable called $secure. If that is set to $false then no changes will be made to your environment, you’ll just get a report like shown above. Shared mailboxes that have direct login enabled will be displayed in red.


Now, if you change the variable $secure to $true then any shared mailbox that is currently enabled for direct connection will have that ability disabled. The output will display two lines for each mailbox that has direct access enabled. The first line indicates that direct logins are enabled and then the second line will show that has now been secured. In this scenario, all that is happening is that the shared mailbox identity is simply being blocked as I outlined in my earlier article.


 The last possibility is that the shared mailboxes direct logins have already been disabled, and in this case the results of the script should simply show that result in green.

In summary then, you can run this script with the variable $secure set to $false to just display the direct login condition of your shared mailboxes. You can run this script with $secure set to $true and then not only will the direct login condition of the shared mailboxes be reported but they will all then be blocked for direct login.

You will find this script in my GitHub Office 365 repository at:

The insecurity of shared mailboxes

Shared mailboxes are a really handy component of Microsoft 365 in that they allow multiple users to access a single mailbox. This works really well for generic accounts like info@, accounts@, etc. However, there are some security issues with these that I don’t think many people are aware of.

The first point to note is that shared mailboxes in Microsoft 365 actually have a login and password. Thus, they can be accessed directly using these details. Don’t believe me? Well check out the following documentation:

which says:

“Every shared mailbox has a corresponding user account. Notice how you weren’t asked to provide a password when you created the shared mailbox? The account has a password, but it’s system-generated (unknown). You aren’t supposed to use the account to log in to the shared mailbox”

So, by default, when you create a shared mailbox you are actually creating an account with a system password in your environment. No so bad you think right? Well, the problem is that, by default, IMAP and POP3 are enabled on all mailboxes, including shared ones.


Some actually use this IMAP ability to be able to open shared mailboxes on mobile devices, however doing this comes with a huge risk in my books.

Why? Well, if IMAP is enabled, that means basic authentication is enabled and that is bad as I have said previously:

Disable basic auth to improve Office 365 security

You may feel an unknown system or complex password on a shared mailbox is good enough but to remote bad actors running automated cracking programs against accounts on your tenant, it is only a matter of time until they generate a matching password for that shared mailbox. Once they have that, boom, they’re into that mailbox. From that foothold, they can then launch all types of attacks, but the most likely being phishing your users. It’s all down hill from there!

If you use shared mailboxes on mobile devices, this means you have to know the password for the shared mailbox prior to configuration on the mobile device. Because the shared mailbox has an account, it can have it’s password changed. That means, if you want to use shared mailboxes on mobile devices, you reset the password for the shared mailbox so you know it. You then give that to users so they can configure access on their phones. Anyone else see a problem here? You are providing multiple people access to a single resource with a shared password. What is a shared password? It ain’t a secret for sure now is it? So, what happens when a user leaves the business? I’ll bet most businesses don’t go and reset the password on all the shared mailboxes that user had access to. This means you now have someone outside your business who has a login (shared mailbox email address) and password to a resource in your tenant.

Here’s a scenario where that came back to bite the business. A disgruntled user was terminated and their individual login account was disabled. After the user has fired, they connected back into a shared mailbox directly using IMAP and started sending all sorts of nasty emails to all staff from this mailbox. Now if they had been smart, they would have done this from an anonymous IP address, not one assigned to them from their ISP so we could track them down. However, the damage was done. Why? All because access to the shared mailbox was permitted by insecure protocols and shared passwords.

Edit sign-in status flyout in the M365 admin center

As with most things security, it is pretty easy to protect yourself from this BUT it requires changing the defaults. The easiest way is to:

Block sign-in for the shared mailbox account

along with disabling IMAP, POP and basic auth. Yes, I fully appreciate that may have productivity ramifications, so you need to balance up the risk. However, given how easily this can be exploited, and the damage it could to the business, I’d rather be in the safe and secure camp than the ‘it’ll never happen to us’ blind faith camp personally. Anything that allows anonymous external users the ability to access accounts externally and allows them to keep guessing passwords as you can with IMAP spray attacks is very, very bad in my books. If you read this article:

make sure you note the very last paragraph which says:

Update, March 21, 2019: This post has been updated to reflect specific cases in which IMAP-based password-spraying attacks were successful, particularly as threat actors targeted shared service accounts, (e.g., hr@company[.]com or helpdesk@company[.]com) or exploited weaknesses in MFA implementations and third-party email client logins.” 

So please, secure your shared mailboxes NOW! If you really, really need shared mailbox access on mobile devices I would suggest you use Office 365 groups instead until Microsoft enables shared mailboxes natively on mobile devices (which is on the roadmap).

Email message traces in Office 365

A very common need these days is to do an email message trace. This can be done the old way in the Exchange Online Admin center or the new way via Mail Flow in the Security and Compliance center.


You simply enter the details and then run a search.


and the output looks like the above, where you can also drill in and get more detail.


As with all things Office 365, you can achieve the exact same thing using PowerShell as I have shown above. The code to achieve this is quite straight forward but I have uploaded it to my GitHub repo to save you the trouble:

Where PowerShell comes into its own is when you need to a variety of tasks, perhaps an investigation of a breach. Using PowerShell you can easily dump all the information to CSV for further analysis rather than having to root it out in the web interface.