Unlock New Revenue with AI: The Ultimate Playbook for MSPs Serving SMBs

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Transform your MSP business and your clients’ success with “AI as a Revenue Stream for SMB-Focused MSPs: A Step-by-Step Playbook.”
My comprehensive guide reveals how Managed Service Providers (MSPs) can harness the power of AI—especially Microsoft 365 Copilot—to create profitable, recurring revenue streams while delivering real, measurable value to small and mid-sized business clients.

What’s Inside:

  • Proven Strategies: Learn how to build in-house AI expertise, develop marketable service offerings, and position your MSP as the go-to AI advisor for SMBs.
  • Actionable Playbooks: Step-by-step instructions for AI readiness assessments, Copilot pilot deployments, custom AI solution development, and ongoing managed AI services.
  • Real-World Examples: Discover practical use cases, pricing models, and packaging ideas that have driven success for forward-thinking MSPs.
  • Marketing & Sales Tactics: Get tips on educating your market, overcoming AI skepticism, and using demos and case studies to close deals.
  • ROI-Focused Guidance: Master value-based pricing, SaaS-style subscriptions, and how to clearly demonstrate the business impact of AI for your clients.

Why This Guide?

  • Written by industry experts with deep Microsoft 365 and AI experience.
  • Packed with checklists, templates, and ready-to-use service packages.
  • Designed for immediate action—whether you’re just starting with AI or looking to scale your offerings.

Perfect for:

  • MSPs and IT consultants serving small and mid-sized businesses.
  • Business owners seeking to future-proof their services and boost client retention.
  • Anyone looking to monetize AI and Microsoft Copilot in the real world.

Don’t let your MSP get left behind.
Download “AI as a Revenue Stream for SMB-Focused MSPs” and start building your next growth engine today!

As a Boxing Day sale, I’m offering this publication for free in exchange for your joining my email list. To get your copy just provide your details here:

https://forms.office.com/r/T4ZSWhquJ8

and will be emailed out to you. This offer is valid until 1/1/2026.

I would always appreciate you supporting my work by purchasing a copy (nominate your own price) here:

https://directorcia.gumroad.com/l/airevenue

and don’t forget all my other publications can be found here:

https://directorcia.gumroad.com/

All the best for the holidays.

M365 Business Premium Compliance Guide from CIAOPS

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Unlock Effortless Compliance for Australian Small Businesses with Microsoft 365 Business Premium!

Are you a small business owner navigating the complex world of Australian data privacy, security, and regulatory compliance? The “Microsoft 365 Business Premium Compliance Guide for Australian Small Businesses” is your essential resource for mastering the Privacy Act 1988, the Notifiable Data Breaches (NDB) scheme, and the ACSC Essential Eight cybersecurity framework—all with practical, step-by-step instructions.

What’s Inside:

  • Clear, actionable guidance on configuring Microsoft 365 Business Premium for compliance with Australian laws and standards.
  • Comprehensive coverage of key regulations, including the Privacy Act, NDB scheme, and Essential Eight, mapped directly to Microsoft 365 features.
  • Step-by-step setup instructions for multi-factor authentication, device management, data loss prevention, sensitivity labels, retention policies, secure collaboration, and more.
  • Quick start checklists and implementation roadmaps to accelerate your compliance journey.
  • Expert tips on overcoming licensing limitations and preparing for upcoming regulatory changes.

Perfect for:

  • Australian small businesses and health service providers
  • IT consultants and managed service providers
  • Business leaders seeking peace of mind on compliance and data protection

Why Choose This Guide?

  • Written specifically for the Australian regulatory landscape
  • Focused on practical, real-world solutions using Microsoft 365 Business Premium
  • Helps you achieve ACSC Essential Eight Maturity Level 2 and full compliance with the 13 Australian Privacy Principles

Stay ahead of regulatory changes and protect your business with confidence.

Get your copy of “Using M365BP for Compliance” today and turn Microsoft 365 Business Premium into your compliance powerhouse!

Get a copy today at – https://directorcia.gumroad.com/l/m365bbcg (nominate yoru own price).

Check out all the other CIAOPS Publications at – https://directorcia.gumroad.com/

CIA Brief 20251221

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Get clarity on complex presentations with Explainer in PowerPoint –

https://techcommunity.microsoft.com/blog/Microsoft365InsiderBlog/get-clarity-on-complex-presentatio…

New Microsoft e-book: 3 reasons point solutions are holding you back –

https://www.microsoft.com/en-us/security/blog/2025/12/18/new-microsoft-e-book-3-reasons-point-solut…

New capabilities for AI admins from Ignite 2025 –

https://techcommunity.microsoft.com/blog/microsoft365copilotblog/new-capabilities-for-ai-admins-fro…

Microsoft Defender Experts Disrupt Jasper Sleet’s Insider Access Campaign –

https://techcommunity.microsoft.com/blog/microsoftsecurityexperts/microsoft-defender-experts-disrup…

More control over proofing language in OneNote on Windows –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/more-control-over-proofing-languag…

Surfing the AI Wave: Manage, Govern, and Protect AI Agents with Microsoft Entra Agent ID –

https://techcommunity.microsoft.com/blog/microsoft-entra-blog/surfing-the-ai-wave-manage-govern-and…

What’s New in Microsoft 365 Copilot | November & December 2025 –

https://techcommunity.microsoft.com/blog/microsoft365copilotblog/what%E2%80%99s-new-in-microsoft-36…

More control over proofing language in OneNote on Windows –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/more-control-over-proofing-languag…

Microsoft 365 Insider Round-Up: December 2025 –

https://www.linkedin.com/pulse/microsoft-365-insider-round-up-december-2025-microsoft-365-insider-r…

Exchange Online ActiveSync Device Support Update –

https://techcommunity.microsoft.com/blog/exchange/exchange-online-activesync-device-support-update/…

Meet Agents in OneDrive : Your AI assistant built with your own content –

https://techcommunity.microsoft.com/blog/spblog/meet-agents-in-onedrive–your-ai-assistant-built-wi…

What’s new in Microsoft Copilot Studio: November 2025 –

https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/whats-new-in-microsoft-copilo…

After hours

This AI Vending Machine Was Tricked Into Giving Away Everything

https://www.youtube.com/watch?v=SpPhm7S9vsQ

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week

Incident Response Plan with M365BP Publication

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I’ve just finished off a new publication – Incident Response Plan with Microsoft 365 Business Premium. The details are:

Executive Summary

This playbook provides a comprehensive, step-by-step approach for responding to security incidents in Microsoft 365 Business Premium environments. It follows the NIST incident response lifecycle and integrates Microsoft’s best practices for cloud security. The plan is designed to help organizations minimize damage, protect sensitive data, restore operations quickly, and meet legal and regulatory requirements.

Key Components

Length = Over 90 pages

Quick Start Guide

  • Emergency Checklist: Immediate actions for newly discovered incidents, with a printable 1–2 page checklist for high-pressure situations.
  • Decision Tree: Rapid classification of incident severity (Critical, High, Medium, Low) to guide response urgency.

Notable Features

  • Checklists and Templates: Ready-to-use forms for incident logs, evidence collection, communications, and insurance claims.
  • Technical Guidance: PowerShell scripts and portal instructions for investigation and remediation.
  • Compliance Alignment: Guidance for GDPR, HIPAA, CCPA, and other regulatory notifications.
  • Continuous Improvement: Emphasis on regular drills, lessons learned, and updating the plan after incidents.

Intended Outcomes

  • Swift, organized response to security incidents.
  • Minimized business disruption and data loss.
  • Compliance with legal and regulatory requirements.
  • Improved cyber resilience through ongoing training and process refinement.

Like my last publication:

Implementing ACSC Essential Eight Maturity Level 3 with Microsoft 365 Business Premium publication

You can get your copy by heading over to my Ko-Fi at:

https://ko-fi.com/ciaops

and leaving me a one time tip for whatever you feel it is worth I’ll then email you a copy. Also ensure you include a message letting me know you want this particular publication

Note – All CIAOPS Patrons receive all my publications for free as part of their subscription. The benefits of membership.

Need to Know podcast–Episode 357

Welcome to another podcast episode where I aim to bring you up to date with the latest in the Microsoft Cloud as well as share my knowledge and insights. In this episode I dig into how you need to focus and avoid distractions as well as building your knowledge with products and automations you already have.

Brought to you by www.ciaopspatron.com

you can listen directly to this episode at:

https://ciaops.podbean.com/e/episode-357-less-is-more/

Subscribe via iTunes at:

https://itunes.apple.com/au/podcast/ciaops-need-to-know-podcasts/id406891445?mt=2

or Spotify:

https://open.spotify.com/show/7ejj00cOuw8977GnnE2lPb

Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show.

Resources

Explore the tools, communities, and content mentioned in this episode:

Announcements

Show Notes

Advancing Microsoft 365: New capabilities and pricing update | Microsoft 365 Blog

Available today: GPT-5.2 in Microsoft 365 Copilot | Microsoft 365 Blog

Meet Agents in OneDrive : Your AI assistant built with your own content | Microsoft Community Hub

What’s New in Copilot Studio: November 2025 Updates and Features

View or restore previous versions of Microsoft 365 Copilot Pages

Security and governance innovations for Microsoft 365 Copilot and agents from Ignite 2025 | Microsoft Community Hub

New! Centralized Agent Dashboard and Enhanced Reporting | Microsoft Community Hub

Security and governance innovations for Microsoft 365 Copilot and agents from Ignite 2025 | Microsoft Community Hub

What’s new in Microsoft Intune: December 2025 – Microsoft Intune Blog

Microsoft 365 adds advanced Microsoft Intune solutions at scale – Microsoft Intune Blog

What’s New in Microsoft Sentinel: December 2025 | Microsoft Community Hub

What’s new in Microsoft Entra – November 2025

Microsoft Ignite 2025: Top Security Innovations You Need to Know | Microsoft Community Huba

CIA Brief 20251214

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What’s new in Microsoft Intune: December 2025 –

https://techcommunity.microsoft.com/blog/microsoftintuneblog/whats-new-in-microsoft-intune-december…

Breaking down security silos: Microsoft Defender for Cloud Expands into the Defender Portal –

https://techcommunity.microsoft.com/blog/microsoftdefendercloudblog/breaking-down-security-silos-mi…

Imposter for hire: How fake people can gain very real access –

https://www.microsoft.com/en-us/security/blog/2025/12/11/imposter-for-hire-how-fake-people-can-gain…

What’s New in Microsoft Sentinel: December 2025 –

https://techcommunity.microsoft.com/blog/microsoftsentinelblog/what%E2%80%99s-new-in-microsoft-sent…

Available today: GPT-5.2 in Microsoft 365 Copilot –

https://www.microsoft.com/en-us/microsoft-365/blog/2025/12/11/available-today-gpt-5-2-in-microsoft-…

From awareness to action: Building a security-first culture for the agentic AI era –

https://www.microsoft.com/en-us/microsoft-cloud/blog/2025/12/10/from-awareness-to-action-building-a…

What’s new in Microsoft Entra – November 2025 –

https://techcommunity.microsoft.com/blog/microsoft-entra-blog/what%E2%80%99s-new-in-microsoft-entra…

Native macOS screen sharing in Teams meetings –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/native-macos-screen-sharing-in-tea…

Now generally available: Modernizing Microsoft Entra ID auth flows with WebView2 in Windows 11 –

https://techcommunity.microsoft.com/blog/windows-itpro-blog/now-generally-available-modernizing-mic…

Microsoft 365 adds advanced Microsoft Intune solutions at scale –

https://techcommunity.microsoft.com/blog/microsoftintuneblog/microsoft-365-adds-advanced-microsoft-…

New! Centralized Agent Dashboard and Enhanced Reporting –

https://techcommunity.microsoft.com/blog/microsoft365copilotblog/new-centralized-agent-dashboard-an…

Transforming mining: How Frontier Firms lead with AI and agentic innovation –

https://www.microsoft.com/en-us/industry/blog/energy-and-resources/mining/2025/12/08/transforming-m…

Security and governance innovations for Microsoft 365 Copilot and agents from Ignite 2025 –

https://techcommunity.microsoft.com/blog/microsoft365copilotblog/security-and-governance-innovation…

Secure Boot playbook for certificates expiring in 2026 –

https://techcommunity.microsoft.com/blog/windows-itpro-blog/secure-boot-playbook-for-certificates-e…

Multi-agentic AI: Unlocking the next wave of business transformation –

https://www.microsoft.com/en-us/microsoft-cloud/blog/2025/12/04/multi-agentic-ai-unlocking-the-next…

Microsoft Defender: Smart Containment Stops Exposed Privileged AD Domain Accounts –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/microsoft-defender-smart-containme…

After hours

[HOONIGAN] Gymkhana 2025: Aussie Shred — Travis Pastrana Does the IMPOSSIBLE in a Subaru Brat

https://www.youtube.com/watch?v=daYgg2YSA2g

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week

Implementing ACSC Essential Eight Maturity Level 3 with Microsoft 365 Business Premium publication

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I’ve developed a new publication called – “Implementing ACSC Essential Eight Maturity Level 3 with Microsoft 365 Business Premium”. Here is the summary:


This guide is designed for small and medium business managed service providers (MSPs) aiming to achieve ACSC Essential Eight Maturity Level 3 (ML3) using Microsoft 365 Business Premium. ML3 is the highest standard of cyber resilience recommended by the Australian Cyber Security Centre (ACSC), focusing on proactive defense against sophisticated cyber threats and regulatory compliance.


  • The Essential Eight are eight interlocking security controls: Application Control, Patch Applications, Configure Office Macro Settings, User Application Hardening, Restrict Administrative Privileges, Patch Operating Systems, Multi-Factor Authentication (MFA), and Regular Backups.
  • ML3 requires proactive, defense-in-depth measures, rapid patching, advanced identity management, and centralized logging.
2. Microsoft 365 Business Premium as the Foundation
  • Integrates productivity tools with enterprise-grade security (Intune, Entra ID, Defender for Business, Purview).
  • The new Microsoft Defender Suite for Business Premium (formerly E5 Security add-on) provides advanced features like privileged identity management, threat hunting, and extended data retention.
3. Implementation Guidance for Each Control
  • Application Control: Use Windows Defender Application Control (WDAC) to prevent unauthorized code/drivers. Requires hardware support (TPM 2.0, VBS).
  • Patch Management: Enforce rapid patching for applications and OS, automate updates via Intune, and use Defender Vulnerability Management for monitoring.
  • Restrict Admin Privileges: Separate admin accounts, enforce least privilege, use Entra Privileged Identity Management (PIM), and centralize logging.
  • MFA: Only phishing-resistant, cryptographically bound factors (FIDO2, smartcards, Windows Hello for Business) are permitted at ML3.
  • Macro & Application Hardening: Block macros from the Internet, enforce signed macros, remove legacy components (IE11, old .NET), and apply Attack Surface Reduction rules.
  • Regular Backups: Use Microsoft Purview for retention, Azure Backup for non-M365 workloads, and test restores regularly.
  • Governance: Continuous compliance monitoring with Purview Compliance Manager, Sentinel, and regular audits.
4. Business & Operational Benefits
  • Enhanced security, regulatory compliance, operational efficiency, business continuity, and competitive advantage.
5. Licensing & Cost Considerations
  • ML3 can be achieved with Business Premium plus the Defender Suite add-on.
  • The guide provides a staged implementation plan (gap assessment, MFA rollout, patching, advanced controls, continuous improvement).

Conclusion

Achieving ML3 with Microsoft 365 Business Premium and the Defender Suite delivers measurable improvements in security, compliance, and resilience. The guide provides step-by-step instructions, best practices, and references to Microsoft documentation for each control area. Continuous improvement, regular training, and staying current with ACSC/Microsoft updates are emphasized for ongoing compliance and protection.


There is lots that I could keep adding to this publication but I’m going to throw it out there and see whether people find value before I invest more time in it. Currently the report is 31 pages in total.

I have also decided on a different distribution method this time as well. If you want a copy head over to my Ko-Fi at:

https://ko-fi.com/ciaops

and leave me a one time tip for whatever you feel it is worth I’ll email you a copy. Also ensure you include a message letting me know you want the publication.

If you then provide me feedback on the publication, such as how it can be improved or any errors you find, I’ll then send you the next version for free when it becomes available.

This seems to me to be the easiest way to determine whether it is worth my time investing more effort to improve the document.

Let’s see.

CIA Brief 20251206

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Microsoft Ignite 2025: Top Security Innovations You Need to Know –

https://techcommunity.microsoft.com/blog/microsoft-security-blog/microsoft-ignite-2025-top-security…

Microsoft 365 adds advanced Microsoft Intune solutions at scale –

https://techcommunity.microsoft.com/blog/microsoftintuneblog/microsoft-365-adds-advanced-microsoft-…

Advancing Microsoft 365: New capabilities and pricing update –

https://www.microsoft.com/en-us/microsoft-365/blog/2025/12/04/advancing-microsoft-365-new-capabilit…

Microsoft Sentinel platform — Unified, Graph-enabled, and AI-ready Security –

https://techcommunity.microsoft.com/blog/microsoftmechanicsblog/microsoft-sentinel-platform-%E2%80%…

View or restore previous versions of Microsoft 365 Copilot Pages –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/view-or-restore-previous-versions-…

How to build forward-thinking cybersecurity teams for tomorrow –

https://www.microsoft.com/en-us/security/blog/2025/12/02/how-to-build-forward-thinking-cybersecurit…

Microsoft Defender Experts – S.T.A.R. Series –

https://techcommunity.microsoft.com/blog/microsoftsecurityexperts/microsoft-defender-experts—s-t-…

Key findings from product telemetry: top storage security alerts across industries –

https://techcommunity.microsoft.com/blog/microsoftdefendercloudblog/key-findings-from-product-telem…

SharePoint Showcase highlights: Biggest news from Microsoft Ignite 2025 –

https://techcommunity.microsoft.com/blog/microsoft365insiderblog/sharepoint-showcase-highlights-big…

After hours

Following Max Verstappen’s Race Day Like NEVER BEFORE | Behind The Charge– https://www.youtube.com/watch?v=PjjQI9W5JkY

Editorial

If you found this valuable, the I’d appreciate a ‘like’ or perhaps a donation at https://ko-fi.com/ciaops. This helps me know that people enjoy what I have created and provides resources to allow me to create more content. If you have any feedback or suggestions around this, I’m all ears. You can also find me via email director@ciaops.com and on X (Twitter) at https://www.twitter.com/directorcia.

If you want to be part of a dedicated Microsoft Cloud community with information and interactions daily, then consider becoming a CIAOPS Patron – www.ciaopspatron.com.

Watch out for the next CIA Brief next week