Techwerks 27

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CIAOPS Techwerks face to face returns to Melbourne CBD on Thursday the 22nd of May 2025. The venue for the event will be:

Melbourne City College
Level 9, 120 Spencer St
MELBOURNE VIC 3000

The course is limited to 20 people and you can sign up and reserve your place now! You reserve a place by completing this form:

http://bit.ly/ciaopsroi

or by sending me an email (director@ciaops.com) expressing your interest.

The content of these all day face to face workshops is driven by the attendees. That means we cover exactly what people want to see and focus on doing hands on, real world scenarios. Attendees can vote on topics they’d like to see covered prior to the day and we continue to target exactly what the small group of attendees wants to see. Thus, this is an excellent way to get really deep into the technology and have all the questions you’ve been dying to know answered. Typically, the event produces a number of best practice take aways for each attendee. This event will largely focus on AI including Copilot, Agents and Agent creation, etc with a special focus on what is relevant for small business.

Recent testimonial – “I just wanted to say a big thank you to Robert for the Brisbane Techworks day. It is such a good format with each attendee asking what matters them and the whole interactive nature of the day. So much better than death by PowerPoint.” – Mike H.

The cost to attend is:

Gold Enterprise Patron = $50 ex GST

Gold Patron = $90 ex GST

Silver Patron = $180 ex GST

Bronze Patron = $360 ex GST

Non Patron = $720 ex GST

I hope to see you there.

Need to Know podcast–Episode 343

Celebrate the 50 year anniversary of Microsoft. Like them or not you have to admire what they have been able to achieve and opportunities they have provided my business with their products and services. Unsurprisingly, AI was also part of that celebration with a raft of updates worth noting. Purview is big! If you haven’t yet dived in then maybe it’s time you did. Lots of things to learn in this episode.

Brought to you by www.ciaopspatron.com

you can listen directly to this episode at:

https://ciaops.podbean.com/e/episode-343-ai-will-eat-the-world/

Subscribe via iTunes at:

https://itunes.apple.com/au/podcast/ciaops-need-to-know-podcasts/id406891445?mt=2

or Spotify:

https://open.spotify.com/show/7ejj00cOuw8977GnnE2lPb

Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show.

Resources

@directorcia

Join my shared channel

CIAOPS merch store

Become a CIAOPS Patron

CIAOPS Blog

CIAOPS Brief

CIAOPSLabs

Support CIAOPS

MS turn 50

50 Years of Microsoft | Our future is you

Satya Nadella recreates Microsoft’s first product

Microsoft 50th anniversary + Copilot event

Cheers to 50 years

The origin story of Microsoft

Source code – Bill Gates

AI

Your AI Companion

Introducing Copilot Search in Bing

Create pages with Copilot in SharePoint

Security

Strengthen data security posture in the era of AI with Microsoft Purview

Microsoft Purview – Data Security Posture Management (DSPM) for AI

Multi-workspace for Multi-tenant is now in Public Preview in Microsoft’s Unified SecOps Platform

Threat actors leverage tax season to deploy tax-themed phishing campaigns

Why Windows Autopatch is the smart update solution

New innovations in Microsoft Purview for protected, AI-ready data

New innovations in Microsoft Entra to strengthen AI security and identity protection

Building layered protection: New Microsoft Purview data security controls for the browser & network

Windows 365

Maximize productivity and ROI with Windows 365: New innovations now generally available

Vibe coding

Introducing GitHub Copilot agent mode (preview)

CIAOPS Need to Know Microsoft 365 Webinar – April

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Join me for the free monthly CIAOPS Need to Know webinar. Along with all the Microsoft Cloud news we’ll be taking a look at AI Agents in Microsoft 365.

Shortly after registering you should receive an automated email from Microsoft Teams confirming your registration, including all the event details as well as a calendar invite.

You can register for the regular monthly webinar here:

April Webinar Registrations

(If you are having issues with the above link copy and paste – https://bit.ly/n2k2504)

The details are:

CIAOPS Need to Know Webinar – April 2025
Wednesday 23rd of April 2025
11.00am – 12.00am Sydney Time

All sessions are recorded and posted to the CIAOPS Academy.

The CIAOPS Need to Know Webinars are free to attend but if you want to receive the recording of the session you need to sign up as a CIAOPS patron which you can do here:

http://www.ciaopspatron.com

or purchase them individually at:

http://www.ciaopsacademy.com/

Also feel free at any stage to email me directly via director@ciaops.com with your webinar topic suggestions.

I’d also appreciate you sharing information about this webinar with anyone you feel may benefit from the session and I look forward to seeing you there.

Exploring AI’s New Capabilities by Troubleshooting Microsoft 365

A while ago I wrote an article titled

The impact of AI on the MSP business model

In there I spoke I spoke about how AI would be more and more integrated with the services used today like Microsoft 365, especially when it comes to the administration.

I think a perfect illustration of what we can expected to see in the not to distant future is what I created this video about.

https://www.youtube.com/watch?v=Q3Y-8AzE2bw

In it I used Google AI Studio to troubleshoot an email issue in Microsoft 365. I was able to use the AI to converse with me and see what was displayed on screen and then stpe me through various steps to resolve my issues. Very impressive I must admit.

Imagine a world where this type of AI agent is built into every Microsoft 365 tenant or desktop, able to assist the user 24/7 with any issues or any errors that occur.

AI is changing everything.

Need to Know podcast–Episode 342

Join me for this episode with all the latest news and update from Microsoft as well as my take on the importance of logging as a security basic that many overlook. Plenty of security news in this episode especially around the latest exploits of MSHTA.EXE that you should be prepared for. Listen for all the information.

Brought to you by www.ciaopspatron.com

you can listen directly to this episode at:

https://ciaops.podbean.com/e/episode-342-logs/

Subscribe via iTunes at:

https://itunes.apple.com/au/podcast/ciaops-need-to-know-podcasts/id406891445?mt=2

or Spotify:

https://open.spotify.com/show/7ejj00cOuw8977GnnE2lPb

Don’t forget to give the show a rating as well as send me any feedback or suggestions you may have for the show.

Resources

@directorcia

Join my shared channel

CIAOPS merch store

Become a CIAOPS Patron

CIAOPS Blog

CIAOPS Brief

CIAOPSLabs

Support CIAOPS

Comparing Copilot Chat included with Microsoft 365 to a paid Copilot license

Adobe and Microsoft Empower Marketers with AI Agents in Microsoft 365 Copilot

Introducing Copilot in the Microsoft 365 admin centers

Jailbreaking is (mostly) simpler than you think

Level up your defense: protect against attacks using stale user accounts

Defender XDR – Monthly news – March 2025

AI innovation requires AI security: Hear what’s new at Microsoft Secure

Microsoft Technical Takeoff: Windows + Intune

Continuing with Microsoft Entra: Advanced Identity Management

Phishing campaign impersonates Booking .com, delivers a suite of credential-stealing malware

Take Flight with Microsoft Security Copilot Flight School

Securing Your Nonprofit Environment (Part 1) – Enabling Security Defaults

Securing Your Nonprofit Environment (Part 2): Best Practices to Secure Your Admin Accounts

How to infect your PC in three easy steps

Mastering Autonomous Actions with Copilot Studio: A Step-by-Step Guide

https://www.youtube.com/watch?v=U_M2nGwFGBg

In this video, I provide an in-depth tutorial on using Copilot actions within Copilot Studio to create autonomous agents. I demonstrates how to set up triggers, specifically focusing on activating an agent when a new email arrives. I walk through the process of creating a trigger using Power Platform, configuring the agent to respond to emails, and enabling orchestration to ensure seamless operation. I also shares practical tips and insights from his experience, emphasizing the importance of clear instructions and matching action names. This video is ideal for anyone looking to automate tasks using Copilot Studio and Power Platform.

Key topics covered:

  • Setting up triggers for autonomous actions

  • Configuring agents to respond to emails

  • Using Power Platform for automation

  • Enabling orchestration in Copilot Studio

  • Practical tips for successful implementation

Watch this video to learn how to effectively use Copilot actions to automate your workflows and enhance productivity.

SharePoint Agents PAYG costs

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To get a better idea of the costs of using SharePoint Agents, I’d suggest you have a look at:

https://techcommunity.microsoft.com/blog/spblog/consumption-based-pricing-for-sharepoint-agents/4389591

with the highlight being:

Under the PAYGO model, customers are billed $0.01 per message. Each interaction with a SharePoint agent uses thirty-two (32) messages, so customers are billed at $0.32 per interaction with SharePoint agents. The PAYGO meter uses your Azure subscription as the payment instrument, ensuring seamless integration with existing billing processes. This meter is available worldwide.

and

There are no in-product feature differences between the PAYGO meter, and the SharePoint agent included in the Microsoft 365 Copilot license. Users have the same capabilities and benefits, regardless of the billing model they choose.

Thus, with each interaction being $0.32, let say that typically a user will interact with SharePoint agents three times during any inquiry. That makes it about $1 per enquiry. If we now say that an average user will make 20 inquiries per day, that is $20 per user per day. Multiply that across all the users in an organisation and you can see how it could get very expensive very quickly.

Clearly then, pay as you go SharePoint agents is for very low volume of usage across the organisation, typically one enquiry per day. Otherwise, it make more sense to buy a full license of Microsoft 365 Copilot for the user in question because they effectively get unlimited SharePoint agent enquiries as well as a personal AI assistant plus more.

If you combine any other pay as go usage of Copilot, such as with Copilot Studio as I have outlined before, then it make far more sense to get a full Microsoft 365 Copilot for those who need to use any AI tools. However, pay as you go billing does provide you the flexibility to mix and match with full Microsoft 365 Copilot licenses. If you have a business with 5 major users and 20 casual users then teh starting point is for those 5 users to have full Microsoft 365 Copilot license, while the rest simply use an Azure subscription to cover any incidental costs until the point when another person in the business needs a full license.

To keep control of any SharePoint or Copilot pay as you go, you shoudl always set up a budget in Azure as I have outlined before with Security Copilot

Pay as you SharePoint agents do provide a degree of flexibility of quickly and easily enabling AI across your SharePoint information for your whole organisation but if usage of AI starts to grow then so too will the costs, and potentially quite dramatically if appropriate limits are not configured. The best option with pay as you go SharePoint agents then is its use in combination with full Microsoft 365 Copilot licenses for users who need to use AI extensively in their jobs, while casual users can remain on the pay as you go option. The good news is that you do have the flexibility to mix and match with the two types of licenses as needed and Azure does give you the added benefit of being able to turn off immediately where Microsoft 365 Copilot licenses are typically an annual commitment.

Copilot Studio PAYG costs

Now that I have set up pay as you go (PAYG) Copilot Studio via an Azure subscription, the next big question is what are the costs likely to be? These are somewhat hard to quantify exactly because it ‘depends’ on a lot of factors.

Start with:

Copilot Studio licensing here:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/billing-licensing

which says:

  • Pay-as-you-go: $0.01 per message

but then it isn’t a simple ratio of 1 question = 1 message, oh no. You need to look at this:

Message scenarios

which gives you this table:

Screenshot 2025-03-13 140428

The example Microsoft provides is:

Diagram illustrating various Copilot Studio events and their corresponding billing events.

Each interaction with an agent might utilize multiple message types simultaneously. For example, an agent grounded in a tenant Microsoft Graph could use 32 messages (30 messages for the Microsoft Graph grounding, and two for generative answers) to respond to a single complex prompt from a user.

Agent costs depend on an agent’s complexity and its usage.

Inside the Power Platform admin center, under licensing and Copilot Studio I see this:

Screenshot 2025-03-13 141042

if I drill into this a little more I find:

Screenshot 2025-03-13 141024

Ok, so 2,040 messages is the usage.

I then waited and checked my Azure billing for the period and it reports:

Screenshot 2025-03-13 134801

which is AU$20.30 for Copilot Studio usage across those 2,040 messages I suggest. If you divide the cost by the messages you come out to around that suggested $0.01 per message as expected.

How does that relate to usage? Again, hard to exactly quantify as I was the only user and I was building and testing an autonomous agent with Copilot Studio for around 8 hours roughly. Thus, that means an average of 255 AI message per hour or 4.25 messages per minute.

Based on that, the best estimate (rule of thumb) I could give you would be, based on ‘average use’ across a typical day (8 hours), for a single user using Copilot regularly throughout the day the cost is going you around AU$20 per user for that 8 hours of sustained usage.

I fully appreciate this is nowhere near exact but, so far it is the best average I can come up with for sustained daily usage.

If we assume that a ‘normal’ user is not going to using AI in the sustained manner across the whole day we could then apply say a 50% usage discount and settle on around AU$10 per user per day for an ‘average’ user using Copilot resources in an ‘average’ way per day. More intensive usage would be considered around AU$20 per user per day I suggest.

In summary then, via my imperfect observations and calculations I would suggest to you that if you do indeed implement Copilot service via Pay As You Go (PAYG) then the ‘typical’ costs you can expect would be around AU$10 per user per day up to AU$20 per user per day. If this was sustained across a full month then you would be looking at $300 per average user per month which is way above the cost of a full license of Microsoft 365 Copilot whih which would be a flat fee of around AU$45 per user per month.

This is the best estimate I can give you and your costs and usage will vary but I think $10 per user per day for average Copilot use on a PAYG plan is as good as any place to start.

Clearly then, if your users are planning on sustained Microsoft 365 Copilot usage a paid license of Microsoft 365 Copilot is a much more effective investment from what I can determine.