Friday, February 10, 2012

Office 365 Lync troubleshooting

One of the real gems that I have found with Office 365 is Lync. I use it everyday and communicate with a range of people using it. I find it much better than Live Meeting and the only real downside I have found is that it currently doesn’t support the ability to record (see http://support.microsoft.com/kb/2433212/). My understanding is that it is only a matter of time before it does.

 

One of best things about Lync is that is now available on a variety of platforms, including those running iOS. However, not all the features of Lync are currently available on all platforms. The best way to find out what does and doesn’t work is to have a look at the Mobile Client Comparison Tables at:

 

http://technet.microsoft.com/en-us/library/hh691004.aspx

 

So if you do have problems getting Lync to work have a look at the following articles:

 

Automatic sign-in, domain federation, and other features do not work as expected in Lync Online when you use a custom domain in Office 365 - http://support.microsoft.com/kb/2566790

 

and

 

How to use and troubleshoot issues with Lync Mobile on Apple iPhone and iPad mobile - http://support.microsoft.com/kb/2636320

 

Which are both great starting points.

 

If you want to federate with my Lync feel free to do so at admin@ciaops365.com but maybe send me an email (director@ciaops.com) so I know who you are first.