Friday, February 10, 2012

Before you contact Office 365 support

Wanted to do some admin on Office 365 and tried to go into the Lync administration and was confronted with the following screen:

 

image_2_0A799632

 

Oh no. ‘Warning Will Robinson, Warning’. I then started to rush to log a support call. Hang on, let me check something. <Deep Breath>

 

I then went to the Service Health screen and saw:

 

image_4_0A799632

 

specifically

 

image_6_0A799632

 

if I click on the red X I see the following message:

 

Microsoft is investigating possible issues with Administrative functions. A few tenant admins are experiencing issues with degraded functionality or inability to manage Lync.

 

Hey that’s my issue. So they do know about the issue.

 

Moral of this story? Check the Service Health console BEFORE you go running off to log a Support Issue as they may already working on the problem.