Monday, October 31, 2011

Good business

Here’s an email that Office 365 users in Australia recently received in conjunction with the outage that was experienced in April.

 

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Nothing is perfect and Office 365 is still in its infancy but I for one am heartened to see that the right thing has been done and customers affected have been duly compensated (as Microsoft provides a financial guarantee on its service level agreement). It would have been nice for this to have come out earlier but hopefully it will not need to again.