Saturday, August 18, 2007

Trend Clients cannot update from the Security Server running on Windows Server 2003 Service Pack 2

 
Problem:

The Client Server Messaging Security for SMB (CSM) clients cannot update from the server, and the IIS logs show a 405 error.

Solution:
     

To resolve the issue, please do the following:

   

1.

Open the IIS Manager.

   

2.

Double-click Web Sites and then right-click the OfficeScan website.

   

3.

Click Properties and then go to the Home Directory tab.

   

4.

In the Execute permissions field, choose Scripts and Executables from the dropdown menu.

   

5.

For the options under Local path, select the following check boxes:

   
 

Read

 

Write

 

Log visits

 

Index this resource

   

6.

Click Apply.

   

7.

When the Inheritance window appears, click Select All > OK.

   

8.

Go to the Windows Services console and restart the following:

   
 

World Wide Web Publishing Service

 

Trend Micro Security Server Master Service

   

9.

Log on to the Security Dashboard.