Sunday, July 15, 2007

Uninstalling Symantec Livestate 6.x

Recently attempted to uninstall Symantec Livestate Recovery V6.0 so we could upgrade to V7.0 and it failed withe the following error : Internal Error 2343. After contacting Symantec support it turns out that they have a special batch file that “uninstalls” V6.0. Beware that there is a different batch file if you want to uninstall V6.5 so make sure that you ask Symantec Support for the right version.

We ran the batch file and rebooted the server and came up with a services not started error. When we went into Administrative Tools | Services we found that there was still a Livestate service. We would have thought that the batch file removed this. Symantec tech support also confirmed that this should have happened. It wasn't until we mentioned that we have installed Livestate on drive D: that Symantec tech support informed us that the batch file assumes that Livestate is on C: drive. D'oh.

So if you have installed Livestate 6.X on anything but the C: drive you'll need to make the following changes after you run the batch file Symantec tech support provide :

1.Run Regedit and delete following entries:
     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall - Find LiveState Recovery entries and delete them.

     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Symantec LiveState Recovery
     HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\LiveState Recovery

2. Delete LiveState folder in Program Files

3. Restart server